Vonage Premier for Salesforce Voice Contact Center and CTI for Salesforce AppExchange
By Vonage
Vonage Premier for Salesforce Voice Contact Center and CTI is the #2 ranked telephony app on Salesforce, with a 4.9 average rating from 1,042 reviews, as a paid app, as of July 9, 2026.
Vonage Premier for Salesforce Voice Contact Center and CTI is a Salesforce AppExchange app by Vonage. With a rating of 4.9★ from 1,042 reviews, it currently ranks #2 in the Telephony category.
AppRanks data: Vonage Premier for Salesforce Voice Contact Center and CTI ranks #2 in Telephony on Salesforce AppExchange, placing it in the top 2% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Vonage Premier for Salesforce Voice Contact Center and CTI is a category-leading Salesforce app with an established review history. It is listed in the Telephony category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1,042 reviews show steady adoption but the app hasn't crossed the heavy-volume bar yet. Review accumulation at this stage tends to come from segment-specific use cases rather than universal adoption, so fit-to-stack matters more than category-leader brand recognition. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (4.9★) signals consistent merchant satisfaction
- +1,042 reviews provide statistical reliability for the rating average
- +Published by Vonage — established developer track record
Cons
- −Paid-only pricing (paid) — evaluation requires committing payment details
Looking to switch from Vonage Premier for Salesforce Voice Contact Center and CTI?
See Vonage Premier for Salesforce Voice Contact Center and CTI's alternatives ranked by audit score, rating, and review velocity.
About Vonage Premier for Salesforce Voice Contact Center and CTI
How Vonage Premier for Salesforce Voice Contact Center and CTI works
DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.
Key features
- DESIGNED FOR SALESFORCE VCC’s tight Salesforce integration is reflected in our 5-star rating and more positive reviews than any other CTI vendor. VCC was designed from the start to integrate natively to Salesforce for pure cloud-to-cloud telephony.
- WORKS SEAMLESSLY WITH SALESFORCE OMNI-CHANNEL Use voice with Salesforce digital channels, performing intelligent routing of calls, emails, chats, social & SOS requests to the appropriate agent using powerful business logic to create a consistent CX.
- SPEECH ANALYTICS VCC’s integrated speech analytics solution, Conversation Analyzer, delivers powerful insights, and when combined with real time transcription, call control and routing all natively embedded in SCV, provides the perfect solution.
Category rankings
As of Jul 9, 2026- Telephony#2of 118Top 2%
- Customer Service#5of 1,105Top 1%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Vonage Premier for Salesforce Voice Contact Center and CTI ranks for 63 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #1
- Rank #1
- Rank #1
Competitors & alternatives
Vonage Premier for Salesforce Voice Contact Center and CTIdoesn't have curated competitor matchups yet. Other tracked telephony apps on Salesforce:
Frequently asked questions
What is Vonage Premier for Salesforce Voice Contact Center and CTI?
Vonage Premier for Salesforce Voice Contact Center and CTI is an app for Salesforce. It currently holds a 4.9-star rating from 1,042 merchant reviews, and it has been listed on the marketplace since 2010. It is listed under the Telephony category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Vonage.
Is Vonage Premier for Salesforce Voice Contact Center and CTI free?
Vonage Premier for Salesforce Voice Contact Center and CTI does not offer a permanent free plan on Salesforce. Pricing starts at 50, and the listed tiers are Vonage Premier for Service Cloud Voice. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Vonage Premier for Salesforce Voice Contact Center and CTI?
Vonage Premier for Salesforce Voice Contact Center and CTI is actively installed across Salesforce stores tracked by AppRanks. Its review base of 1,042 signals a mature user community spanning small, mid-market, and enterprise merchants. It is part of the Telephony category on Salesforce.
Where does Vonage Premier for Salesforce Voice Contact Center and CTI rank on Salesforce?
Vonage Premier for Salesforce Voice Contact Center and CTI currently sits at position #2 in the Telephony category on Salesforce. That places it in the top 2% of 118 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Vonage Premier for Salesforce Voice Contact Center and CTI integrate with?
Vonage Premier for Salesforce Voice Contact Center and CTI lists 3 integrations on its Salesforce marketplace page. The most prominent are Financial Services Cloud, Sales Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.