Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) for Salesforce AppExchange
By Vonage
Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) is the #2 ranked sales productivity app on Salesforce, with a 4.9 average rating from 1,044 reviews, as a paid app, as of Sep 8, 2026.
Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) is a Salesforce AppExchange app by Vonage. With a rating of 4.9★ from 1,044 reviews, it currently ranks #2 in the Sales Productivity category.
AppRanks data: Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) ranks #2 in Sales Productivity on Salesforce AppExchange, placing it in the top 2% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) is a category-leading Salesforce app with an established review history. It is listed in the Sales Productivity category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1,044 reviews show steady adoption but the app hasn't crossed the heavy-volume bar yet. Review accumulation at this stage tends to come from segment-specific use cases rather than universal adoption, so fit-to-stack matters more than category-leader brand recognition. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (4.9★) signals consistent merchant satisfaction
- +1,044 reviews provide statistical reliability for the rating average
- +Published by Vonage — established developer track record
Cons
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)
How Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) works
DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.
Key features
- DESIGNED FOR SALESFORCE Vonage Partner Contact Center is a deep integration where voice is natively embedded into Agentforce Voice. Calls generate Voice Call records instead of Tasks, enabling rich Salesforce-native workflows and real-time transcription.
- WORKS SEAMLESSLY WITH SALESFORCE OMNI-CHANNEL Use voice with Salesforce digital channels, performing intelligent call routing, emails, chats, social & SOS requests to the appropriate agent using powerful business logic to create a consistent CX.
- CONVERSATION ANALYZER Transcription data, sentiment analysis, and interaction categories are synced directly to Salesforce CRM records, giving a unified view of the customer journey and enabling advanced reporting within Salesforce records.
- ADVANCED REPORTING AND DASHBOARDS Vonage Partner Contact Center delivers built-in reports and dashboards covering call outcomes, Agent and Call Summary records - giving teams full visibility into contact center performance directly within Salesforce.
- OMNI-CHANNEL PRESENCE SYNCRHONIZATION Vonage Partner Contact Center integrates with Salesforce OmniChannel so the agent states stay in sync across both platforms - if an agent is busy in Contact Center, they appear busy in Salesforce and vice versa.
- CALL LOGGING & DATA When a call is made or received through Vonage Partner Contact Center, the relevant Salesforce record is automatically surfaced for the agent — giving instant access to customer context — while the Voice Call object is updated.
- AGENTFORCE Power Agentforce across Service and Sales. SIP integration enables AI agents to handle inbound interactions autonomously — escalating seamlessly to a human agent with full context preserved.
- SALES ENGAGEMENT AND CONNECT DIALER Agents can initiate outbound calls directly from Salesforce records with a single click.
- SKILLS-BASED ROUTING Vonage Partner Contact Center allows Salesforce to delegate routing decisions for supported interactions enabling skills-based routing
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Call History AccessAccess and review call history for improved customer interactions and support.
- Voice IntegrationIntegrate voice capabilities into your applications for enhanced communication.
Category rankings
As of Sep 8, 2026- Sales Productivity#2of 197Top 2%
- Telephony#2of 122Top 2%
- Customer Service#4of 1,112Top 1%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) ranks for 101 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #3
- Rank #1
- Rank #1
Competitors & alternatives
Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) doesn't have curated competitor matchups yet. Other tracked sales productivity apps on Salesforce:
Frequently asked questions
What is Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)?
Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) is an app for Salesforce. It currently holds a 4.9-star rating from 1,044 merchant reviews, and it has been listed on the marketplace since 2010. It is listed under the Sales Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Vonage.
Is Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) free?
Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) does not offer a permanent free plan on Salesforce. Pricing starts at 50, and the listed tiers are Vonage Premier for Service Cloud Voice. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)?
Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) is actively installed across Salesforce stores tracked by AppRanks. Its review base of 1,044 signals a mature user community spanning small, mid-market, and enterprise merchants. It is part of the Sales Productivity category on Salesforce.
Where does Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) rank on Salesforce?
Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) currently sits at position #2 in the Sales Productivity category on Salesforce. That places it in the top 1% of 197 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) integrate with?
Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) lists 5 integrations on its Salesforce marketplace page. The most prominent are Financial Services Cloud, Health Cloud, Tableau CRM, Sales Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.