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Billing Practices Are a Dealbreaker (Unauthorized Seat Added at Renewal) We’ve been a Conga customer for ~15 years, and I’m disappointed to say the billing experience has deteriorated to the point where I would not recommend this product based on account management and invoicing practices alone. At renewal, our invoice suddenly reflected six (6) licenses even though we have operated on five (5) licenses for years and had cancelled the 6th seat back in 2022. We paid what we understood was required for the original term, but we did not authorize an ongoing 6th license and we do not need it. When we raised the issue, the response was essentially: you signed two order forms at some point, therefore you owe for six seats, and that co-terming “resulted in a single invoice.” That may explain how it happened internally, but it does not justify billing a customer for an extra seat they didn’t request, don’t use, and previously cancelled. This is the exact kind of problem that creates distrust: An extra license reappears at renewal without clear authorization, The vendor declares it “legitimate debt” rather than investigating the discrepancy, and The burden is pushed onto the customer to prove they don’t owe for something they didn’t ask for. If you’re considering Conga, go in with your eyes open: the product may work for your workflow, but you should be prepared to audit every renewal invoice line-by-line and insist on written confirmation of seat counts and cancellations. Rating: 1/5 — not because the software can’t function, but because billing/account handling is unreliable and unnecessarily adversarial.