Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx for Salesforce AppExchange
By Unaric
Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx is the #3 ranked telephony app on Salesforce, with a 5.0 average rating from 156 reviews, as a paid app, as of July 8, 2026.
Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx is a Salesforce AppExchange app by Unaric. With a rating of 5.0★ from 156 reviews, it currently ranks #3 in the Telephony category.
AppRanks data: Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx ranks #3 in Telephony on Salesforce AppExchange, placing it in the top 3% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx is a category-leading Salesforce app with a growing review traction. It is listed in the Telephony category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 156 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Published by Unaric — established developer track record
Cons
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx
How Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx works
NATIVE MICROSOFT TEAMS PHONE IN SALESFORCE Unaric Voice lets reps handle Teams Phone calls in Salesforce without a third-party telephony platform. Teams stays the phone system; Salesforce is where reps work.
GOVERNED IN TEAMS Numbers, queues, and policies stay managed in Teams Admin Center. Caller ID, dial plans, and routing follow Teams settings, with no duplicate setup and no separate telephony platform to maintain.
RING-TIME CONTEXT FROM TEAMS QUEUES See the Teams queue name and caller ID as the phone rings in Salesforce, using your existing Teams call queues and routing. When a match exists, Salesforce can open the right record before you answer.
TRUE MOBILITY Calls ring in Teams and Salesforce. Answer in Salesforce even if Teams isn’t open, or pick up in Teams (mobile, desktop, or desk phone) and capture the voice activity on the Salesforce.
SERVICE CLOUD VOICE (SCV) OPTION Support Salesforce Voice / Service Cloud Voice for service teams while keeping Teams Phone governed in Teams.
SECURITY BOUNDARY Call media stays in Teams. No Unaric call-data database and no call audio stored. Call activity is logged to Salesforce from your Microsoft tenant via Microsoft Graph
Key features
- ✔ NO THIRD-PARTY TELEPHONY PLATFORM Teams stays the phone system. No third-party telephony platform in the middle.
- ✔ GOVERNED IN TEAMS ADMIN CENTER Numbers, queues, routing, dial plans, caller ID, and calling policies stay managed in Teams. No duplicate setup and no separate telephony platform to maintain.
- ✔ QUEUE NAME AND CALLER ID AT RING TIME See the Teams queue name and caller identity as the call rings in Salesforce, using your existing Teams call queues and routing behavior.
- ✔ TRUE MOBILITY ACROSS DEVICES Calls log to the Salesforce record whether reps answer in Salesforce or in the Teams app (desktop or mobile)
- ✔ FAST PATH TO FIRST CALL, NO TELEPHONY REBUILD Approve two Microsoft apps, install the Salesforce managed package, assign users, and you’re live. Keep your Teams numbers and call queues as-is.
- ✔ LEADERSHIP VISIBILITY IN SALESFORCE Turn Teams calling into measurable Salesforce reporting: queue-level performance, agent call volume, answered vs missed, and out-of-hours visibility for staffing decisions
- ✔ SERVICE CLOUD VOICE WORKSPACE OPTION Support Salesforce Voice / Service Cloud Voice (SCV) as the agent workspace while Teams Phone stays governed in Teams Admin Center. Unaric connects the two without adding a third-party telephony platform.
Category rankings
As of Jul 8, 2026- Telephony#3of 118Top 3%
- Sales#17of 1,704Top 1%
- Customer Service#20of 1,105Top 2%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx ranks for 42 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #1
- Rank #1
- Rank #1
Competitors & alternatives
Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyxdoesn't have curated competitor matchups yet. Other tracked telephony apps on Salesforce:
Frequently asked questions
What is Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx?
Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx is an app for Salesforce. It currently holds a 5.0-star rating from 156 merchant reviews, and it has been listed on the marketplace since 2011. It is listed under the Telephony category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Unaric.
Is Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx free?
Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx does not offer a permanent free plan on Salesforce. Pricing starts at 47, and the listed tiers are Microsoft Teams Phone Connector for Salesforce, Connector for Other Telephony Systems (Non-Teams). Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx?
Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx is actively installed across Salesforce stores tracked by AppRanks. Its review base of 156 suggests adoption is concentrated in growth-stage and mid-market stores. It is part of the Telephony category on Salesforce.
Where does Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx rank on Salesforce?
Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx currently sits at position #3 in the Telephony category on Salesforce. That places it in the top 3% of 118 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx integrate with?
Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx lists 6 integrations on its Salesforce marketplace page. The most prominent are Marketing Cloud, Financial Services Cloud, Health Cloud, Sales Cloud, Service Cloud, Platform Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx support?
Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx declares support for 16 languages on its Salesforce marketplace listing: nl, en, fi, fr, de, da, with 10 additional locales documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.