Is Vonage Premier for Salesforce Voice Contact Center and CTI or Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx cheaper?

Both Vonage Premier for Salesforce Voice Contact Center and CTI and Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx offer paid plans only. Vonage Premier for Salesforce Voice Contact Center and CTI starts at paid; Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Vonage Premier for Salesforce Voice Contact Center and CTI or Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx?

Vonage Premier for Salesforce Voice Contact Center and CTI (4.9★, 1,042 reviews) and Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx (5.0★, 156 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Vonage Premier for Salesforce Voice Contact Center and CTI has more onboarding documentation maturity (1,042 reviews vs 156), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Vonage Premier for Salesforce Voice Contact Center and CTI typically suits early-stage and growth-mode stores based on its review-base composition (1,042 reviews). Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx aligns more with early-stage and growth-mode stores (156 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

Vonage Premier for vs Unaric Voice – CTI — Salesforce

Vonage Premier for Salesforce Voice Contact Center and CTI vs Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx

Side-by-side comparison · 24 data points

Vonage Premier for Salesforce Voice Contact Center and CTI

4.9·1kreviews

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Vonage Premier for Salesforce Voice Contact Center and CTI	Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce \| 3CX, Swyx
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“Unaric Voice lets you handle Microsoft Teams Phone calls directly in Salesforce without a third-party telephony platform. Calling stays governed in Microsoft Teams and is logged to Salesforce wherever reps answer. Works with Service Cloud Voice (SCV). ”252 chars
Description	1144 / 2000 chars57% used	1192 / 2000 chars60% used
Screenshots	—	—
Languages	en	nlenfifrde+11 more
Platforms	Shopify	Shopify
Developer	Vonage	Unaric

At a glance

9 metrics · auto-computed

Feature comparison between Vonage Premier for Salesforce Voice Contact Center and CTI and Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx
Metric	Vonage Premier for Salesforce Voice Contact Center and CTI	Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce \| 3CX, Swyx
Rating	4.9 ★	★ 5.0 ★
Total reviews	★ 1k	156
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	★ 2 tiers
Listed features	3	★ 7
Languages	1 supported	16 supported
Listed since	May 2010	Aug 2011

AppRanks verdict

Generated from live data on this page

Vonage Premier for Salesforce Voice Contact Center and CTI and Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Vonage Premier for Salesforce Voice Contact Center and CTI at paid, Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Vonage Premier for Salesforce Voice Contact Center and CTI has the larger user base (1,042 reviews vs 156), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Vonage Premier for Salesforce Voice Contact Center and CTI audit • Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx audit

Listed	May 22, 2010	August 11, 2011

Last updated	—	—

3. Features

As listed by each developer

Vonage Premier for Salesforce Voice Contact Center and CTI

DESIGNED FOR SALESFORCE VCC’s tight Salesforce integration is reflected in our 5-star rating and more positive reviews than any other CTI vendor. VCC was designed from the start to integrate natively to Salesforce for pure cloud-to-cloud telephony.
WORKS SEAMLESSLY WITH SALESFORCE OMNI-CHANNEL Use voice with Salesforce digital channels, performing intelligent routing of calls, emails, chats, social & SOS requests to the appropriate agent using powerful business logic to create a consistent CX.
SPEECH ANALYTICS VCC’s integrated speech analytics solution, Conversation Analyzer, delivers powerful insights, and when combined with real time transcription, call control and routing all natively embedded in SCV, provides the perfect solution.

Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx

✔ NO THIRD-PARTY TELEPHONY PLATFORM Teams stays the phone system. No third-party telephony platform in the middle.
✔ GOVERNED IN TEAMS ADMIN CENTER Numbers, queues, routing, dial plans, caller ID, and calling policies stay managed in Teams. No duplicate setup and no separate telephony platform to maintain.
✔ QUEUE NAME AND CALLER ID AT RING TIME See the Teams queue name and caller identity as the call rings in Salesforce, using your existing Teams call queues and routing behavior.
✔ TRUE MOBILITY ACROSS DEVICES Calls log to the Salesforce record whether reps answer in Salesforce or in the Teams app (desktop or mobile)
✔ FAST PATH TO FIRST CALL, NO TELEPHONY REBUILD Approve two Microsoft apps, install the Salesforce managed package, assign users, and you’re live. Keep your Teams numbers and call queues as-is.
✔ LEADERSHIP VISIBILITY IN SALESFORCE Turn Teams calling into measurable Salesforce reporting: queue-level performance, agent call volume, answered vs missed, and out-of-hours visibility for staffing decisions
✔ SERVICE CLOUD VOICE WORKSPACE OPTION Support Salesforce Voice / Service Cloud Voice (SCV) as the agent workspace while Teams Phone stays governed in Teams Admin Center. Unaric connects the two without adding a third-party telephony platform.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Vonage Premier for Salesforce Voice Contact Center and CTI	Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce \| 3CX, Swyx
call	#2	#1
cloud voice	#1	#4
service cloud voice	#4	#1
voice	#2	#3
telephony	#6	#1

9. App details

Long-form description · keyword frequency

Vonage Premier for Salesforce Voice Contact Center and CTI

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx

NATIVE MICROSOFT TEAMS PHONE IN SALESFORCE Unaric Voice lets reps handle Teams Phone calls in Salesforce without a third-party telephony platform. Teams stays the phone system; Salesforce is where reps work. GOVERNED IN TEAMS Numbers, queues, and policies stay managed in Teams Admin Center. Caller ID, dial plans, and routing follow Teams settings, with no duplicate setup and no separate telephony platform to maintain. RING-TIME CONTEXT FROM TEAMS QUEUES See the Teams queue name and caller ID as the phone rings in Salesforce, using your existing Teams call queues and routing. When a match exists, Salesforce can open the right record before you answer. TRUE MOBILITY Calls ring in Teams and Salesforce. Answer in Salesforce even if Teams isn’t open, or pick up in Teams (mobile, desktop, or desk phone) and capture the voice activity on the Salesforce. SERVICE CLOUD VOICE (SCV) OPTION Support Salesforce Voice / Service Cloud Voice for service teams while keeping Teams Phone governed in Teams. SECURITY BOUNDARY Call media stays in Teams. No Unaric call-data database and no call audio stored. Call activity is logged to Salesforce from your Microsoft tenant via Microsoft Graph

Top keywords

teams16×8.47%
salesforce10×5.29%
phone6×3.17%
voice5×2.65%
call4×2.12%
microsoft3×1.59%
queues3×1.59%
service3×1.59%

Vonage Premier for Salesforce Voice Contact Center and CTI vs Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx

Vonage Premier for Salesforce Voice Contact Center and CTI

1. Listing metadata

Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Vonage Premier for Salesforce Voice Contact Center and CTI · 0 changes

Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx · 1 changes

9. App details

Frequently asked

Is Vonage Premier for Salesforce Voice Contact Center and CTI or Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx cheaper?

Which has better reviews, Vonage Premier for Salesforce Voice Contact Center and CTI or Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx?

Should I choose Vonage Premier for Salesforce Voice Contact Center and CTI or Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx?

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Vonage Premier for Salesforce Voice Contact Center and CTI and Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx?