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TOP 3 ALTERNATIVES — RANKED
Three you should evaluate first.
Filtered from 12 candidates by feature similarity, audit score, and review velocity. The hero treatment is editorial — these earned more space because the data did.
Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice
Telephony#1TOP PICK
5.0032 reviews
Not auditedAudit score
Pick if you want feature parity
Strongest fit on feature parity. The most direct functional swap. Shares telephony feature signature and comparable workflows — switch costs are usually lowest here.
Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS
Telephony#2RUNNER-UP
5.0025 reviews
Not auditedAudit score
Pick if you're cost-sensitive
Wider scope, slightly different focus. Wider feature surface than the source app's focus area. Useful if you're shopping telephony alongside adjacent capabilities you'd otherwise integrate separately.
Ring.io CTI | Power Dialer | Click to Call | Call Center for Salesforce
Telephony#3VALUE PICK
5.0020 reviews
Not auditedAudit score
Pick if you live in workflows
Established alternative with the review depth to evaluate. Established option with the rating + review depth to be vendor-evaluated. Best when running this category at scale and you can't afford early-stage product surprises.
SIDE-BY-SIDE COMPARISON
NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center versus the top 3.
Five rows, all loaded above the fold. Wins are highlighted; nothing's hidden behind a tab.
RANKS #4 THROUGH #12
The next 9, denser.
Lower-ranked but legitimate. Click any row for the full profile — or compare side-by-side with NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center.
9 more Salesforce alternatives to NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center
#5
Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact CenterTelephony
5.0010 reviewsNot auditedCompare#6
How these alternatives are ranked
Scored daily. Three signals, weighted and blended. No vendor money changes anything.
45%Feature similarity
N-gram match against NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center's feature signature, weighted by category overlap.
35%Audit + rating
Listing quality (0–100) blended with rolling 90-day rating average. Penalizes thin listings.
20%Review velocity
Reviews added in trailing 30 days, normalized by category baseline. Surfaces rising challengers.
Every Salesforce alternative on this page is scraped, normalized, and re-scored every 24 hours. We don't accept paid placement, vendor-funded "best of" content, or sponsored ranking — and we publish the rules so you can audit them yourself. If a vendor disagrees with their position, that's between them and the data.
WHEN DOES IT MAKE SENSE TO SWITCH FROM NICE CXONE AGENT FOR SALESFORCE - CTI / IVR / ACD / DIALER / CONTACT CENTER?
Four reasons people leave.
Decision triggers, not marketing. If two or more apply, your shortlist starts with the apps named below each card.
Pricing has outgrown your usage
If your usage of NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center has crossed a pricing-tier breakpoint, per-unit cost is usually where alternatives diverge most clearly. Some apps in the list above carry a free tier; others are paid from day one. Compare the published plans on each alternative's page against your current bill — the gap is the only number worth acting on, and it is specific to your usage.
Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS · Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI VoiceYou need a feature outside the focus
Each Salesforce category has a feature spectrum. The "Similar feature set" badge above marks alternatives whose feature signature most overlaps with NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center. The "Category leader" badge marks apps that may approach the same category from a different feature angle — useful if you want to widen rather than narrow your toolset.
Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI VoiceFREQUENTLY ASKED
Answers built from the data.
Built from the same scores the ranking uses — so they won't contradict the table.
For most accounts under typical category usage, the answer depends on tier. Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice is in the paid band (paid), while NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center is paid (paid). At parity scale, the cheaper option can save 30–60% — but feature-for-feature swaps usually narrow the gap above the second tier.
VERDICT · UPDATED TODAY
If you're moving from NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center, the most common landing spots are Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice (unknown feature match, audit null/100) and Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS (pricing leverage + breadth). Skip Opero Fax - Powerful and streamlined fax automation unless your use case is unusual.
If feature parity matters most
→ Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice
Unknown feature parity. Audit null, 5.00★.
If pricing matters most
→ Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS
Best for cost-sensitive teams. 5.00★ across 25 reviews.
If you're scaling enterprise
→ Ring.io CTI | Power Dialer | Click to Call | Call Center for Salesforce
Strongest scale fit when category usage exceeds typical thresholds. Vendor-evaluate before committing.
Continue your research
Audit NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center's listing
See where NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center ranks 0–100 on listing completeness, screenshots, and description quality.
Open auditNICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center vs Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice
Side-by-side feature deltas, shared keywords, rating curves over the trailing 12 months.
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