Which works better for small vs large Salesforce AppExchange stores?

NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center typically suits early-stage and growth-mode stores based on its review-base composition (102 reviews). Ring.io Sales Engagement and Power Dialer aligns more with early-stage and growth-mode stores (20 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

NiCE Salesforce Agent vs Ring.io Sales — Salesforce

NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center vs Ring.io Sales Engagement and Power Dialer

Side-by-side comparison · 24 data points

NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center

4.6·102reviews

Salesforce Agent provides a call center solution in the cloud unifying the agent experience within Sales/Service Cloud. Increase agent efficiency, while improving customer experience with the CTI leader.

Shopifypaid

Change

1. Listing metadata

Field-level data

	NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center	Ring.io Sales Engagement and Power Dialer
Tagline	“Salesforce Agent provides a call center solution in the cloud unifying the agent experience within Sales/Service Cloud. Increase agent efficiency, while improving customer experience with the CTI leader. ”204 chars	“✔️ Multi-channel sales engagement ✔️ Data-driven sequences ✔️ Power Dialer (texts, email, voicemail drop) ✔️ Auto data-logging and call recording ✔️ Coaching: eavesdrop, call whisper, live monitor ✔️ Local area codes, bulletproof Caller ID, SPAM detection”255 chars
Description	1175 / 2000 chars59% used	246 / 2000 chars12% used
Screenshots	—	—
Languages	enfrdeitja+5 more	en
Platforms	Shopify	Shopify
Developer	NICE CXone	Ring.io

At a glance

9 metrics · auto-computed

Feature comparison between NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center and Ring.io Sales Engagement and Power Dialer
Metric	NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center	Ring.io Sales Engagement and Power Dialer
Rating	4.6 ★	★ 5.0 ★
Total reviews	★ 102	20
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	★ 3 tiers
Listed features	3	3
Languages	10 supported	1 supported
Listed since	Jan 2014	Mar 2021

AppRanks verdict

Generated from live data on this page

Based on the data on this page, Ring.io Sales Engagement and Power Dialer is the stronger choice for most Salesforce AppExchange merchants — 5.0★ vs NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center's 4.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center at paid, Ring.io Sales Engagement and Power Dialer at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center has the larger user base (102 reviews vs 20), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Ring.io Sales Engagement and Power Dialer's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Ring.io Sales Engagement and Power Dialer; mid-market and enterprise merchants with specific feature requirements should evaluate both — NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center's 102-review base may include the workflow context that matches your specific use case better than Ring.io Sales Engagement and Power Dialer's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center audit • Ring.io Sales Engagement and Power Dialer audit

Listed	January 9, 2014	March 30, 2021

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center	Ring.io Sales Engagement and Power Dialer
dialer	#3	#8
m2e multichannel connect	#11	#3
power dialer	#12	#3
auto dialer	#12	#6

Frequently asked

Common questions about this comparison

Is NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center or Ring.io Sales Engagement and Power Dialer cheaper?

Both NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center and Ring.io Sales Engagement and Power Dialer offer paid plans only. NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center starts at paid; Ring.io Sales Engagement and Power Dialer starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center or Ring.io Sales Engagement and Power Dialer?

Ring.io Sales Engagement and Power Dialer has the higher average rating (5.0★ from 20 reviews) compared to NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center (4.6★ from 102 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center or Ring.io Sales Engagement and Power Dialer?

It depends on what you're optimizing for. NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center fits better if you prioritize broader integrations; Ring.io Sales Engagement and Power Dialer is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center or Ring.io Sales Engagement and Power Dialer?

Both apps are one-click installs from the Salesforce AppExchange marketplace. NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center has more onboarding documentation maturity (102 reviews vs 20), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center vs Ring.io Sales Engagement and Power Dialer

NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center

1. Listing metadata

Ring.io Sales Engagement and Power Dialer

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

9. App details

Frequently asked

Is NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center or Ring.io Sales Engagement and Power Dialer cheaper?

Which has better reviews, NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center or Ring.io Sales Engagement and Power Dialer?

Should I choose NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center or Ring.io Sales Engagement and Power Dialer?

Which is faster to set up, NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center or Ring.io Sales Engagement and Power Dialer?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center and Ring.io Sales Engagement and Power Dialer?