Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS for Salesforce AppExchange
By Plivo, Inc.
Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS is the #14 ranked case management app on Salesforce, with a 5.0 average rating from 25 reviews, as a paid app, as of July 12, 2026.
Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS is a Salesforce AppExchange app by Plivo, Inc.. With a rating of 5.0★ from 25 reviews, it currently ranks #14 in the Case Management category.
AppRanks data: Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS ranks #14 in Case Management on Salesforce AppExchange, placing it in the top 20% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS is a category-leading Salesforce app with a limited review volume. It is listed in the Case Management category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 25 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Published by Plivo, Inc. — established developer track record
Cons
- −Limited review base (25) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS
How Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS works
Plivo CX is a cloud customer service platform designed for SMBs, mid-market customer-obsessed companies to simplify omnichannel customer service and delight their customers at scale. The elegant user interface integrates with popular CRM, order management, or ticketing systems to display relevant customer information and inquiry tracking details in a single-page, user-friendly agent workbench.
Grow your customer support beyond phone calls and emails with Whatsapp, SMS/MMS messaging, and live chat. Plivo CX's intuitive IVR workflow builder, live dashboards, and historical reports empower customer support leaders with data-driven performance insights.
Say no to technical complexity and implementation headaches. Say yes to simplicity and scale when you need it - with Plivo CX!
Key features
- SIMPLIFY - Eliminate system hopping while harnessing the power of your current tools. Plivo CX integrates with common business systems and enables true omnichannel customer support.
- MODERNIZE - Offer any channel your business and customers require, now or in the future. Plivo CX offers native voice, messaging, and live chat capabilities to handle support inquiries all within a single-view agent workspace.
- SCALE - Automatically resolve customer queries with 24/7 AI bots, and escalate complex queries to your reps. Plivo CX enables building custom automations for your business with AI agents and no-code workflow builder.
Category rankings
As of Jul 12, 2026- Case Management#14of 70Top 20%
- Telephony#24of 118Top 21%
- Agent Productivity#54of 306Top 18%
- Customer Service#203of 1,110Top 19%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS ranks for 2 keywords across Salesforce AppExchange. Here are the top 2:
- Rank #38
- 2.workflowRank #99
Competitors & alternatives
Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMSdoesn't have curated competitor matchups yet. Other tracked case management apps on Salesforce:
Frequently asked questions
What is Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS?
Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS is an app for Salesforce. It currently holds a 5.0-star rating from 25 merchant reviews, and it has been listed on the marketplace since 2022. It is listed under the Case Management category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Plivo, Inc..
Is Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS free?
Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS does not offer a permanent free plan on Salesforce. Pricing starts at 15, and the listed tiers are Growth - Chatdesk, Growth - Call Center, Growth - Omnichannel. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS?
Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Case Management category on Salesforce.
Where does Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS rank on Salesforce?
Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS currently sits at position #14 in the Case Management category on Salesforce. That places it in the top 20% of 70 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS integrate with?
Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS lists 4 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, B2C Commerce Cloud, None. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.