Is Super Round Robin | Assign Leads, Cases, Opportunites and more... or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS cheaper?

Both Super Round Robin | Assign Leads, Cases, Opportunites and more... and Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS offer paid plans only. Super Round Robin | Assign Leads, Cases, Opportunites and more... starts at paid; Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Super Round Robin | Assign Leads, Cases, Opportunites and more... or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

Super Round Robin | Assign Leads, Cases, Opportunites and more... (5.0★, 64 reviews) and Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS (5.0★, 25 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Super Round Robin | Assign Leads, Cases, Opportunites and more... or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS holds the higher average rating (5.0★ vs 5.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Super Round Robin | Assign Leads, Cases, Opportunites and more... or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

Both apps are one-click installs from the Salesforce AppExchange. Super Round Robin | Assign Leads, Cases, Opportunites and more... has the deeper published review base (64 vs 25), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Super Round Robin | Assign Leads, Cases, Opportunites and more... typically suits early-stage and growth-mode teams based on its published review base (64 reviews). Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS typically suits early-stage and growth-mode teams based on its published review base (25 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Super Round Robin | Assign Leads, Cases, Opportunites and more... and Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

Migration support varies by app and category. Super Round Robin | Assign Leads, Cases, Opportunites and more... and Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Super Round Robin | vs Contacto — Salesforce

Super Round Robin | Assign Leads, Cases, Opportunites and more... vs Contacto

Side-by-side comparison · 24 data points

Super Round Robin | Assign Leads, Cases, Opportunites and more...

5.0·64reviews

Accelerate lead and case response. Assign and route any Salesforce object by workload, availability, distance, or custom logic. Use Round Robin, load balancing, skills or territory matching, capping, SLA reassign. No-code, Salesforce native. Pair with AI.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Super Round Robin \| Assign Leads, Cases, Opportunites and more...	Contacto
Tagline	“Accelerate lead and case response. Assign and route any Salesforce object by workload, availability, distance, or custom logic. Use Round Robin, load balancing, skills or territory matching, capping, SLA reassign. No-code, Salesforce native. Pair with AI.”255 chars	“Plivo CX is an omnichannel customer service platform designed for B2C companies. Customer-preferred communication channels, AI bots to automate CS, no-code automation builder, live dashboards and reporting, and a simple, user-friendly agent workbench.”251 chars
Description	1191 / 2000 chars60% used	788 / 2000 chars39% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Plauti	Plivo, Inc.
Listed	January 22, 2020

At a glance

8 metrics · auto-computed

Feature comparison between Super Round Robin | Assign Leads, Cases, Opportunites and more... and Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS
Metric	Super Round Robin \| Assign Leads, Cases, Opportunites and more...	Contacto — Omnichannel Contact Center \| Call Center \| Voice, Chat, WhatsApp, SMS
Rating	5.0 ★	★ 5.0 ★
Total reviews	★ 64	25
Free plan	—	—
Pricing	paid	paid
Pricing tiers	—	6 tiers
Listed features	★ 9	3
Languages	1 supported	1 supported
Listed since	Jan 2020	Aug 2022

Last updated	—	—

3. Features

As listed by each developer

Super Round Robin | Assign Leads, Cases, Opportunites and more...

Assign any standard or custom object with precision Route leads, cases, or accounts, one at a time or in bulk. Salesforce native, flexible, easy to integrate, no-code configuration for instant case routing and record assignment.
Use round robin, weighted assignment, and capacity capping Automate record distribution using Round Robin or weighted distribution across multiple groups using customizable rules. Balance workloads to prevent overload or pause assignments.
Skills, territory, distance, schedule, or multi-team criteria Assign each record to the right owner based on skills, location, availability, or team structure, ensuring the best fit for your business scenario.
Automate custom workflows with plugins and SDK Easily extend assignment automation to match your organization’s needs by using plugins or SDK customization. Support complex assignment rules and advanced workflows.
Pair with AI for context-aware routing Use Plauti and/or AI models for context‑based routing (history, behavior, segmentation), case categorization and triage, enrichment, intent detection, sentiment analysis, and more.
Extreme flexibility, built for admins but also power users Let power users or managers access speed to lead details and KPI dashboards, eliminating extra admin work. No code, rapid updates, extremely flexible logic.
SLA controls, tracking, and audit trails Monitor SLA performance and assignment activity for full team accountability. Set reassignment limits, choose where a record can go, and define what happens when it's reassigned too often.
Routing log to see what happened and why See the complete routing journey for each record: diagnose issues, understand why a route was taken or skipped, and check if an SLA was missed or a record was rejected.
Add users in bulk and save time Quickly add users to MatchGroups in bulk based on roles, divisions, or Chatter Groups. Streamline setup and scale team assignment in seconds.

Contacto

SIMPLIFY - Eliminate system hopping while harnessing the power of your current tools. Plivo CX integrates with common business systems and enables true omnichannel customer support.
MODERNIZE - Offer any channel your business and customers require, now or in the future. Plivo CX offers native voice, messaging, and live chat capabilities to handle support inquiries all within a single-view agent workspace.
SCALE - Automatically resolve customer queries with 24/7 AI bots, and escalate complex queries to your reps. Plivo CX enables building custom automations for your business with AI agents and no-code workflow builder.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Super Round Robin \| Assign Leads, Cases, Opportunites and more...	Contacto
leads cases	#2	Not ranked
plauti	#4	Not ranked
assignment	#5	Not ranked
your customer	Not ranked	#6
customer	Not ranked	#8

7. App details

Long-form description · keyword frequency

Super Round Robin | Assign Leads, Cases, Opportunites and more...

Easily automate assignment for leads, cases and any Salesforce objects. Go beyond simple round robin with criteria-based rules that intelligently assign leads (or other objects) based on capacity, even or weighted distribution, and custom user fields. Flexible capacity models: Capacity-based, even, or weighted round robin. Custom fields and time management: Assign the Owner and/or Custom User Fields, with options for working hours, shifts, and out-of-office status. Dynamic assignment: Add users in bulk based on roles, divisions, and Chatter Groups. Pause assignments when needed. Geolocation-Based routing: Route to the closest rep. SLA management: Reassign on SLA miss. Advanced options: Editable email templates, sophisticated matching rules (skills, profile, territory and more), performance dashboards and audit logs. Free consultancy and 5 * support: Our expert consultancy offers setup optimization, advanced automation, or Salesforce audits to fit your needs. Plauti scales with your business, seamlessly managing multi-stage sales processes across teams, time zones, and pipeline stages. Less time managing leads, more growth. Experience it yourself, try it for free.

Top keywords

custom3×1.82%
fields3×1.82%
leads3×1.82%
time3×1.82%
advanced2×1.21%
assign2×1.21%
assignment2×1.21%
capacity2×1.21%
consultancy2×1.21%
custom user2×1.21%
custom user fields2×1.21%
even2×1.21%

Contacto

Plivo CX is a cloud customer service platform designed for SMBs, mid-market customer-obsessed companies to simplify omnichannel customer service and delight their customers at scale. The elegant user interface integrates with popular CRM, order management, or ticketing systems to display relevant customer information and inquiry tracking details in a single-page, user-friendly agent workbench. Grow your customer support beyond phone calls and emails with Whatsapp, SMS/MMS messaging, and live chat. Plivo CX's intuitive IVR workflow builder, live dashboards, and historical reports empower customer support leaders with data-driven performance insights. Say no to technical complexity and implementation headaches. Say yes to simplicity and scale when you need it - with Plivo CX!

Top keywords

customer5×4.50%
plivo3×2.70%
customer service2×1.80%
customer support2×1.80%
cx2×1.80%
live2×1.80%
plivo cx2×1.80%
say2×1.80%
scale2×1.80%
service2×1.80%

Super Round Robin | Assign Leads, Cases, Opportunites and more... vs Contacto

Super Round Robin | Assign Leads, Cases, Opportunites and more...

1. Listing metadata

Contacto

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Super Round Robin | Assign Leads, Cases, Opportunites and more... · 2 changes

Contacto · 0 changes

7. App details

Frequently asked

Is Super Round Robin | Assign Leads, Cases, Opportunites and more... or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS cheaper?

Which has better reviews, Super Round Robin | Assign Leads, Cases, Opportunites and more... or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

Should I choose Super Round Robin | Assign Leads, Cases, Opportunites and more... or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

Which is faster to set up, Super Round Robin | Assign Leads, Cases, Opportunites and more... or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Super Round Robin | Assign Leads, Cases, Opportunites and more... and Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?