Which has better reviews, NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center or smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App?

smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App has the higher average rating (5.0★ from 6 reviews) compared to NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center (4.6★ from 102 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center or smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App?

smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App holds the higher average rating (5.0★ vs 4.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center or smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App?

Both apps are one-click installs from the Salesforce AppExchange. NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center has the deeper published review base (102 vs 6), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center typically suits early-stage and growth-mode teams based on its published review base (102 reviews). smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App typically suits early-stage and growth-mode teams based on its published review base (6 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center and smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App?

Migration support varies by app and category. NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center and smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

NICE CXone Agent for vs smrtPhone: CTI Dialer — Salesforce

NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center vs smrtPhone

Side-by-side comparison · 24 data points

NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center

4.6·102reviews

Salesforce Agent provides a call center solution in the cloud unifying the agent experience within Sales/Service Cloud. Increase agent efficiency, while improving customer experience with the CTI leader.

salesforcepaid

Change

1. Listing metadata

Field-level data

	NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center	smrtPhone
Tagline	“Salesforce Agent provides a call center solution in the cloud unifying the agent experience within Sales/Service Cloud. Increase agent efficiency, while improving customer experience with the CTI leader. ”204 chars	“The Agentic Conversation Platform for Salesforce. Bring calling, texting, voicemail, power dialing, and AI-powered follow-up into one place. Keep context across every conversation and automatically log activity to Salesforce.”225 chars
Description	1175 / 2000 chars59% used	1131 / 2000 chars57% used
Screenshots	—	—
Languages	enfrdeitja+5 more	en
Platforms	Salesforce	Salesforce
Developer	NICE CXone	smrtStudio Global Inc

At a glance

8 metrics · auto-computed

Feature comparison between NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center and smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App
Metric	NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center	smrtPhone: CTI Dialer \| Phone \| Text \| Power Dialer \| Lead Mgmt \| Mobile App
Rating	4.6 ★	★ 5.0 ★
Total reviews	★ 102	6
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	★ 3 tiers
Listed features	3	★ 9
Languages	10 supported	1 supported
Listed since	Jan 2014	May 2023

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center's 4.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center at paid, smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center has the larger user base (102 reviews vs 6), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App; mid-market and enterprise admins with specific feature requirements should evaluate both — NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center's 102-review base may include the workflow context that matches your specific use case better than smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Listed	January 9, 2014	May 22, 2023

Last updated	—	—

3. Features

As listed by each developer

NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center

Improved CX: Save at least 2 minutes per call by synchronizing contact center and CRM information. Leverage customer data to optimize interaction routing. Improve CSAT scores by personalizing the omnichannel customer experience. Easy channel elevation.
Handle 10% more calls: Integrate contact center controls within Salesforce. Automatically create and map contact information to objects, e.g., cases, contacts, accounts and tasks. Skills-based routing directs digital channels to the best-suited agent.
Reduced training costs: No custom development required for this pre-built integration. Eliminate toggling between multiple applications & simplify the agent experience. Integrated WEM capabilities let agents manage schedules & performance in Salesforce.

smrtPhone

ALL YOU NEED, ALL IN ONE PLATFORM Stop pushing data between multiple systems and eliminate data leakage. Your single source: CTI dialer, voice, SMS / MMS, Power Dialer, Video, AI Voice/Text agents, Mobile App, call monitoring & recording, and more!
GET INSTANT HELP Friendly, responsive, and *live* Support. No sending emails into a black hole. Our team has a 96% satisfaction rating. Plus, 300+ how-to guides, explainer videos, and FAQs are easy to search. Get the answers you need, now.
TRY OUR FREE TRIAL Clients love our simple pay-as-you-go model with easy tracking. Single company-level subscription and shared usage gives staffing flexibility and means you only pay for what you use. No contract required - start your free trial today!
POWER DIALER FOR MULTI-LINE DIALING Our multi-line power dialer is designed to supercharge your outbound calling. Pull lists directly from Salesforce or via spreadsheet upload. Auto-synced to Salesforce with flexible, swappable seats and free metrics.
TEAM MANAGEMENT CAPABILITIES smrtPhone Pro is for growing businesses looking to build out their teams, easily. Group inboxes, call monitoring, unlimited users, area code matching and more. Call and SMS Flows allow for inbound routing to the right team.
GROUND-BREAKING AI VOICE/TEXT AGENTS You can hire pre-trained, fully capable agents or work with our team to customize agents to your specific business process. Our agents have ground-breaking memory and conversational skills.
FREE KPI REPORTS smrtPhone’s robust reporting offers a range of performance metrics including by agent, phone number, power dialing campaign, time ranges, & more. Call data goes straight into your Salesforce Org, filling out your deal cycle with metrics.
FLEXIBLE IVR AND CALL ROUTING Save time and provide superior customer service with customized, automated menus for incoming calls and texts. Route communication to users or teams, use APIs for for complex cadences, and create time-based automations.
FREE AND ADVANCED VIDEO CALLING smrtPhone offers free 1:1 video calling up to 30 minutes for every user, and Pro Users get video conference calling up to 4 hours included in the Pro subscription. Video Call Recordings, Whiteboards, Q&A settings and more.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center	smrtPhone
dialer	#6	#41
power dialer	#12	#4
dialer auto dialer	#11	#7
auto dialer	#12	#9

7. App details

Long-form description · keyword frequency

NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center

Personalize Interactions with Omnichannel Context: Customers want agents to know who they are and what they want without long explanations. NICE CXone Salesforce Agent gives your agents a 360-degree view of the customer, including insights into interactions across all channels. Increase Agent Efficiency: When agents have too many screens & applications to juggle, customer service suffers. Our integration streamlines omnichannel contact handling while improving agent efficiency. Use customer data—caller ID, IVR input, customer number, etc.—or CXone skills-based routing to connect customers to the ideal agent or queue. Integrated WEM capabilities empower agents to manage their schedules and performance directly in Salesforce. Deploy & Maintain with Ease: Integrations can be difficult and costly to develop, deploy & maintain. CXone Salesforce Agent lets you deploy an integrated contact center solution in minutes and download updates as needed. With the industry’s most unified, multichannel cloud platform, NICE inContact is affordable, easy to manage, fast and flexible to implement. We provide solutions for: ACD, IVR, Dialer, CTI, WEM (QM/WFM), & Analytics.

Top keywords

agent5×2.99%
agents4×2.40%
customer4×2.40%
cxone3×1.80%
deploy3×1.80%
salesforce3×1.80%
agent efficiency2×1.20%
contact2×1.20%
customers2×1.20%
cxone salesforce2×1.20%
cxone salesforce agent2×1.20%
deploy maintain2×1.20%

smrtPhone

smrtPhone is an Agentic Conversation Platform. We exist because conversations are where work happens - and most businesses have no system for carrying them forward. Maximize efficiency and skyrocket productivity with our full-featured platform including CTI dialer, integrated AI tools and ground-breaking AI Voice/Text agents, dedicated Mobile App, browser dialer, Lead Source Management, SMS texting, and multi-line Power Dialer. Use within Salesforce or invite users (such as VAs) who never see your CRM data. EASY TO SET UP, FLEXIBLE TO LAST A LIFETIME smrtPhone is ‘out of the box’ and ready to go within minutes, no workarounds or complicated setup. Yet it also has layers and depth that allow you to customize the platform for your unique business as you grow. Instant purchasing of phone numbers, easy drag & drop call flows, with everything effortlessly synced in real time. FULL FEATURED AI Voice/Text Agents, Instant phone numbers, voice, text, video customized call/text routing, IVR, voice, SMS / MMS, advanced user management, call monitoring, call recording plus more! - all effortlessly synced with Salesforce.

Top keywords

call4×2.30%
text4×2.30%
voice4×2.30%
ai3×1.72%
dialer3×1.72%
platform3×1.72%
voice text3×1.72%
agents2×1.15%
ai voice

NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center vs smrtPhone

NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center

1. Listing metadata

smrtPhone

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center · 0 changes

smrtPhone · 5 changes

7. App details

Frequently asked

Is NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center or smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App cheaper?

Which has better reviews, NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center or smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App?

Should I choose NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center or smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App?

Which is faster to set up, NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center or smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center and smrtPhone: CTI Dialer | Phone | Text | Power Dialer | Lead Mgmt | Mobile App?