Which has better reviews, NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center or Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel?

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel has the higher average rating (5.0★ from 10 reviews) compared to NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center (4.6★ from 102 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center or Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel?

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel holds the higher average rating (5.0★ vs 4.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center or Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel?

Both apps are one-click installs from the Salesforce AppExchange. NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center has the deeper published review base (102 vs 10), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center typically suits early-stage and growth-mode teams based on its published review base (102 reviews). Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel typically suits early-stage and growth-mode teams based on its published review base (10 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center and Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel?

Migration support varies by app and category. NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center and Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

NICE CXone Agent for vs Diabolocom CTI — Salesforce

NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center vs Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel

Side-by-side comparison · 24 data points

NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center

4.6·102reviews

Salesforce Agent provides a call center solution in the cloud unifying the agent experience within Sales/Service Cloud. Increase agent efficiency, while improving customer experience with the CTI leader.

salesforcepaid

Change

1. Listing metadata

Field-level data

	NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center	Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel
Tagline	“Salesforce Agent provides a call center solution in the cloud unifying the agent experience within Sales/Service Cloud. Increase agent efficiency, while improving customer experience with the CTI leader. ”204 chars	“With our AI-powered cloud contact center combined with Salesforce, we enable efficient management of customer interactions, increase productivity and boost sales.”162 chars
Description	1175 / 2000 chars59% used	1106 / 2000 chars55% used
Screenshots	—	—
Languages	enfrdeitja+5 more	enfrdeitpt+2 more
Platforms	Salesforce	Salesforce
Developer	NICE CXone

At a glance

8 metrics · auto-computed

Feature comparison between NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center and Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel
Metric	NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center	Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel
Rating	4.6 ★	★ 5.0 ★
Total reviews	★ 102	10
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	★ 6
Languages	10 supported	7 supported
Listed since	Jan 2014	May 2020

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center's 4.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center at paid, Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center has the larger user base (102 reviews vs 10), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel; mid-market and enterprise admins with specific feature requirements should evaluate both — NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center's 102-review base may include the workflow context that matches your specific use case better than Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center audit • Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel audit

Listed	January 9, 2014	May 4, 2020

Last updated	—	—

3. Features

As listed by each developer

NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center

Improved CX: Save at least 2 minutes per call by synchronizing contact center and CRM information. Leverage customer data to optimize interaction routing. Improve CSAT scores by personalizing the omnichannel customer experience. Easy channel elevation.
Handle 10% more calls: Integrate contact center controls within Salesforce. Automatically create and map contact information to objects, e.g., cases, contacts, accounts and tasks. Skills-based routing directs digital channels to the best-suited agent.
Reduced training costs: No custom development required for this pre-built integration. Eliminate toggling between multiple applications & simplify the agent experience. Integrated WEM capabilities let agents manage schedules & performance in Salesforce.

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel

Connect your CRM Salesforce with our interaction management software powered by AI to streamline your agents' work, personalize every communication with your customers, and enhance customer satisfaction.
Effortlessly integrate our AI-powered solution into your Salesforce CRM within minutes. Diabolocom solution allows agents to seamlessly operate within the Salesforce interface. Handle all customer and prospect interactions directly in Salesforce.
Enhance your agents' proactive approach through CTI integration into Salesforce. We significantly simplify agents' tasks with features such as IVR, skill-based routing, automatic Answering Machine Detection, and efficient call blending using power dialer.
Integrating our AI services with Salesforce provides agents with historical context and a complete picture of customers. Agents get rid of manual data entry and workflows are automatically triggered for post-call actions.
Take advantage of Diabolocom CTI with Salesforce for real-time monitoring of agents, customizable dashboards and activity reports. Build your interaction management strategy on the unified data from Salesforce and Diabolocom.
Providing personalized customer experiences and enhancing agent efficiency—both contributing to an increase in customer satisfaction.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center	Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel
agents	#1	#8
contact	#40	#108

6. App details

Long-form description · keyword frequency

NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center

Personalize Interactions with Omnichannel Context: Customers want agents to know who they are and what they want without long explanations. NICE CXone Salesforce Agent gives your agents a 360-degree view of the customer, including insights into interactions across all channels. Increase Agent Efficiency: When agents have too many screens & applications to juggle, customer service suffers. Our integration streamlines omnichannel contact handling while improving agent efficiency. Use customer data—caller ID, IVR input, customer number, etc.—or CXone skills-based routing to connect customers to the ideal agent or queue. Integrated WEM capabilities empower agents to manage their schedules and performance directly in Salesforce. Deploy & Maintain with Ease: Integrations can be difficult and costly to develop, deploy & maintain. CXone Salesforce Agent lets you deploy an integrated contact center solution in minutes and download updates as needed. With the industry’s most unified, multichannel cloud platform, NICE inContact is affordable, easy to manage, fast and flexible to implement. We provide solutions for: ACD, IVR, Dialer, CTI, WEM (QM/WFM), & Analytics.

Top keywords

agent5×2.99%
agents4×2.40%
customer4×2.40%
cxone3×1.80%
deploy3×1.80%
salesforce3×1.80%
agent efficiency2×1.20%
contact2×1.20%
customers2×1.20%
cxone salesforce2×1.20%
cxone salesforce agent2×1.20%
deploy maintain2×1.20%

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel

Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels. As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide. Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages. We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities. Diabolocom, with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.

Top keywords

customer3×2.00%
ai2×1.33%
contact2×1.33%
diabolocom2×1.33%
efficient2×1.33%
interactions2×1.33%
quality2×1.33%
sales2×1.33%

NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center vs Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel

NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center

1. Listing metadata

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center or Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel cheaper?

Which has better reviews, NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center or Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel?

Should I choose NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center or Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel?

Which is faster to set up, NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center or Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center and Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel?