Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel for Salesforce AppExchange
By Diabolocom
Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel is the #32 ranked telephony app on Salesforce, with a 5.0 average rating from 10 reviews, as a paid app, as of Sep 12, 2026.
Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel is a Salesforce AppExchange app by Diabolocom. With a rating of 5.0★ from 10 reviews, it currently ranks #32 in the Telephony category.
AppRanks data: Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel ranks #32 in Telephony on Salesforce AppExchange, placing it in the top 27% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel is a category-leading Salesforce app with a limited review volume. It is listed in the Telephony category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 10 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Published by Diabolocom — established developer track record
Cons
- −Limited review base (10) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
Looking to switch from Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel?
See Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel's alternatives ranked by audit score, rating, and review velocity.
About Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel
How Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel works
Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth.
Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels. As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide.
Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages.
We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities.
Diabolocom, with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.
Key features
- Connect your CRM Salesforce with our interaction management software powered by AI to streamline your agents' work, personalize every communication with your customers, and enhance customer satisfaction.
- Effortlessly integrate our AI-powered solution into your Salesforce CRM within minutes. Diabolocom solution allows agents to seamlessly operate within the Salesforce interface. Handle all customer and prospect interactions directly in Salesforce.
- Enhance your agents' proactive approach through CTI integration into Salesforce. We significantly simplify agents' tasks with features such as IVR, skill-based routing, automatic Answering Machine Detection, and efficient call blending using power dialer.
- Integrating our AI services with Salesforce provides agents with historical context and a complete picture of customers. Agents get rid of manual data entry and workflows are automatically triggered for post-call actions.
- Take advantage of Diabolocom CTI with Salesforce for real-time monitoring of agents, customizable dashboards and activity reports. Build your interaction management strategy on the unified data from Salesforce and Diabolocom.
- Providing personalized customer experiences and enhancing agent efficiency—both contributing to an increase in customer satisfaction.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Analytics CapabilitiesAccess a range of tools for comprehensive data analysis.
- Real-Time MonitoringMonitor performance metrics in real-time for quick insights.
- Workflow AutomationAutomate repetitive tasks and processes to improve efficiency.
Category rankings
As of Sep 12, 2026- Telephony#32of 122Top 27%
- Customer Service#224of 1,137Top 20%
- Sales#381of 1,766Top 22%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel ranks for 5 keywords across Salesforce AppExchange. Here are the top 3:
- 1.agentsRank #8
- Rank #10
- Rank #10
Competitors & alternatives
Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel doesn't have curated competitor matchups yet. Other tracked telephony apps on Salesforce:
Frequently asked questions
What is Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel?
Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel is an app for Salesforce. It currently holds a 5.0-star rating from 10 merchant reviews, and it has been listed on the marketplace since 2020. It is listed under the Telephony category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Diabolocom.
Is Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel free?
Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel does not offer a permanent free plan on Salesforce. Pricing starts at 10, and the listed tiers are Diabolocom Cloud Call Center Software. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel?
Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Telephony category on Salesforce.
Where does Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel rank on Salesforce?
Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel currently sits at position #32 in the Telephony category on Salesforce. That places it in the top 26% of 122 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel integrate with?
Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel lists 6 integrations on its Salesforce marketplace page. The most prominent are Experience Cloud, Marketing Cloud, Health Cloud, Sales Cloud, Service Cloud, Marketing Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel support?
Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel declares support for 7 languages on its Salesforce marketplace listing: en, fr, de, it, pt, ru, with 1 additional locale documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.