Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.
Top keywords
- salesforce6×3.80%
- talkdesk6×3.80%
- data4×2.53%
- integrates3×1.90%
- outbound3×1.90%
- agent2×1.27%
- data sync2×1.27%
- ensure2×1.27%
- proactive2×1.27%
- reduction2×1.27%
- routing2×1.27%
- seamlessly2×1.27%
PhoneIQ CTI | Phone System, Power Dialer, Call Center, Telephony, Mobile
REPORTING & ANALYTICS Leverage real-time reporting with Live Call monitoring, whisper and barge. Track overall performance with historical reports and correlate your PhoneIQ data with Salesforce data to measure the true impact of your contact center operation. SALESFORCE CALL ROUTING Automatically connect callers to the right agent with Salesforce powered IVR technology. Route calls to contact, lead, account, opportunity or case owners. ADVANCED CALL CENTER FEATURES Progressive call center technology built for modern teams. Top features include: IVR, Call Recording, Call Queues, Disposition Code, Queue Position and Avg. Wait Time Announcements, Advanced Call Controls, Supervisor Console, Reporting & KPI’s, Power Dialer, Call Tagging, Call Comments and much more! New features pop up every month at no extra cost. GLOBAL REACH Instantly expand your business presence globally with local or toll free numbers in 50+ countries, allowing you to sell and service customers as if you were based locally. Easily deploy agents anywhere in the world with our globally distributed network that spans across 4 continents and ensures rock solid quality and availability 24/7.
Top keywords
- call9×5.20%
- center3×1.73%
- reporting3×1.73%
- salesforce3×1.73%
- advanced2×1.16%
- advanced call2×1.16%
- call center2×1.16%
- contact