Which has better reviews, Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or InGenius | Computer Telephony Integration (CTI) for Service and Sales?

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice has the higher average rating (5.0★ from 32 reviews) compared to InGenius | Computer Telephony Integration (CTI) for Service and Sales (4.9★ from 76 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or InGenius | Computer Telephony Integration (CTI) for Service and Sales?

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or InGenius | Computer Telephony Integration (CTI) for Service and Sales?

Both apps are one-click installs from the Salesforce AppExchange. InGenius | Computer Telephony Integration (CTI) for Service and Sales has the deeper published review base (76 vs 32), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice typically suits early-stage and growth-mode teams based on its published review base (32 reviews). InGenius | Computer Telephony Integration (CTI) for Service and Sales typically suits early-stage and growth-mode teams based on its published review base (76 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice and InGenius | Computer Telephony Integration (CTI) for Service and Sales?

Migration support varies by app and category. Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice and InGenius | Computer Telephony Integration (CTI) for Service and Sales both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Girik SMS & CTI vs InGenius | Computer — Salesforce

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice vs InGenius | Computer Telephony Integration (CTI) for Service and Sales

Side-by-side comparison · 24 data points

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

5.0·32reviews

Boost sales and service with 100% Salesforce Native CTI. Make and receive calls inside Salesforce, access real-time transcripts, get AI-driven suggestions, and leverage an AI Calling Agent for lead qualification, follow-ups, and multilingual support.

salesforce

1. Listing metadata

Field-level data

	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	InGenius \| Computer Telephony Integration (CTI) for Service and Sales
Tagline	“Boost sales and service with 100% Salesforce Native CTI. Make and receive calls inside Salesforce, access real-time transcripts, get AI-driven suggestions, and leverage an AI Calling Agent for lead qualification, follow-ups, and multilingual support.”250 chars	“Whether you're looking for a classic CTI solution or an enterprise connector to power Salesforce Voice, Upland InGenius has a solution. Connect Avaya, Cisco, Genesys, & Asterisk phone systems.”192 chars
Description	1084 / 2000 chars54% used	930 / 2000 chars47% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Girikon AI	Upland Software
Listed

At a glance

8 metrics · auto-computed

Feature comparison between Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice and InGenius | Computer Telephony Integration (CTI) for Service and Sales
Metric	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	InGenius \| Computer Telephony Integration (CTI) for Service and Sales
Rating	★ 5.0 ★	4.9 ★
Total reviews	32	★ 76
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 3 tiers	1 tier
Listed features	★ 9	4
Languages	1 supported	1 supported
Listed since	Jan 2025	Feb 2013

Last updated	—	—

3. Features

As listed by each developer

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

AI HUMAN-LIKE CALLING - Engage customers with AI-powered CTI telephony that delivers natural, human-like conversations. Automate outreach, qualify leads faster, and increase connection rates directly from Salesforce.
AI TRANSCRIPT & SENTIMENT - Generate real-time call transcripts, minutes, and sentiment analysis within Salesforce. Improve compliance, speed up reviews, and enable precise follow-ups with CTI-driven automation.
AI ACTIONS & AUTOMATION - Boost productivity with AI insights in CTI. Automatically create cases, schedule follow-ups, and recommend next-best actions based on customer intent and live conversation analysis.
SALESFORCE-NATIVE CTI - Enjoy seamless CTI integration built 100% on Salesforce. Eliminate third-party tools, reduce maintenance, and ensure secure, reliable telephony performance for every team.
CLICK-TO-DIAL TELEPHONY - Initiate calls instantly with click-to-dial CTI from any Salesforce record. Streamline telephony workflows, cut down on manual steps, and give agents more time for meaningful conversations.
REAL-TIME INSIGHTS - Leverage CTI with telephony intelligence to access customer history and profiles during calls. Empower agents with real-time context for personalized, effective customer interactions.
AUTOMATIC CALL LOGGING - Save time with CTI-based auto logging of call duration, notes, and outcomes inside Salesforce. Ensure all telephony interactions are tracked, compliant, and ready for future reference.
CUSTOM CALL ROUTING - Enhance call handling with customizable CTI call routing. Direct calls to the right agent or team based on business rules, ensuring faster response times and improved customer satisfaction.
ANALYTICS & REPORTING - Gain visibility with CTI telephony analytics. Track call volumes, measure performance, identify trends, and make smarter, data-driven decisions to strengthen customer service.

InGenius | Computer Telephony Integration (CTI) for Service and Sales

BENEFITS Improve Customer Satisfaction • CTI puts caller information at the agent's fingertips. • Provides a warm start and eliminates redundant questions to callers with call pop and screen transfer. • Streamlines customer authentication.
Increase Productivity • Tracks customer interactions in a single view. • CTI saves an average of 1 minute/call, increasing call capacity. • Squashes pain points for agents like repetitive data entry, clunky transfers and difficult workflows.
Gain a 360° View of Customer Interactions • Gives visibility into all customer touchpoints with consistent call logging and enhanced CTI call reports. • Tracks agent efforts in detail for compensation and benchmarking.
Open CTI End of Life: Plan Your Path Forward Open CTI is retiring soon. InGenius helps you transition to Salesforce Voice without disrupting your contact center or replacing your telephony. For more info see our InGenius for Salesforce Voice listing.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	InGenius \| Computer Telephony Integration (CTI) for Service and Sales
telephony	#9	#4
cti telephony	#3	#11

6. App details

Long-form description · keyword frequency

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

GIRIKCTI — SALESFORCE NATIVE CTI & TELEPHONY GirikCTI is a 100% Salesforce-native CTI and telephony solution. It embeds voice and AI inside Salesforce. No external connectors. Ideal for sales and service teams. BUSINESS BENEFITS - Boost agent productivity with click-to-dial, integrated softphone, and unified UI. - Qualify leads automatically with the AI Calling Agent and automate follow-ups. - Improve CX with real-time transcripts, sentiment analysis, and AI call summaries. - Provide real-time actionable suggestions to agents during calls. - Reduce TCO and security risk. Data stays inside Salesforce. TECHNICAL HIGHLIGHTS - Integrated softphone, multi-line support, IVR, and bulk dialing. - Real-time transcription, AI call analysis, and agent recommendations. - Auto case and task creation using native Flows and Apex. - Call recording, call disposition, barge, whisper, and live monitoring. - Multilingual support and scalable architecture on Salesforce cloud. Deploy fast with a no-code setup. 24/7 support included. Drive more leads and close more deals with GirikCTI.

Top keywords

ai4×2.58%
call4×2.58%
salesforce4×2.58%
agent3×1.94%
girikcti3×1.94%
real-time3×1.94%
support3×1.94%
ai call2×1.29%
analysis2×1.29%
cti2×1.29%
inside2×1.29%
inside salesforce2×1.29%

InGenius | Computer Telephony Integration (CTI) for Service and Sales

Computer Telephony Integration (CTI): Upland InGenius integrates Avaya, Cisco, Genesys, and Asterisk phone systems into Salesforce with Open CTI to deliver productivity to inbound and outbound call centers. Key Features: Click-to-Dial Screen Pop Automated Call Logging Salesforce Screen Transfer Business Process Integration Sales Engagement Omni-Channel InGenius also offers a BYOT solution for Salesforce Voice. Key Features: Salesforce Voice Agent Experience Command Center for Service integration Salesforce Voice Analytics integration Simplified administration launched from Salesforce Map IVR data to Salesforce fields Not sure which you need? For more info see our InGenius for Salesforce Voice listing. Contact us today to find the right solution. A Salesforce partner since 2012, InGenius is a trusted partner to contact centers everywhere wishing to amplify the value of their contact center technology investments.

Top keywords

salesforce9×7.03%
ingenius4×3.13%
integration4×3.13%
salesforce voice4×3.13%
voice4×3.13%
contact3×2.34%
call2×1.56%
center2×1.56%
centers2×

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice vs InGenius | Computer Telephony Integration (CTI) for Service and Sales

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

1. Listing metadata

InGenius | Computer Telephony Integration (CTI) for Service and Sales

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or InGenius | Computer Telephony Integration (CTI) for Service and Sales cheaper?

Which has better reviews, Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or InGenius | Computer Telephony Integration (CTI) for Service and Sales?

Should I choose Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or InGenius | Computer Telephony Integration (CTI) for Service and Sales?

Which is faster to set up, Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or InGenius | Computer Telephony Integration (CTI) for Service and Sales?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

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