Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center for Salesforce AppExchange
Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center is the #54 ranked telephony app on Salesforce, with a 5.0 average rating from 10 reviews, as a paid app, as of Jul 16, 2026.
Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center is a Salesforce AppExchange app by Consilium Software Inc. With a rating of 5.0★ from 10 reviews, it currently ranks #54 in the Telephony category.
AppRanks data: Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center ranks #54 in Telephony on Salesforce AppExchange, placing it in the top 46% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center is a category-leading Salesforce app with a limited review volume. It is listed in the Telephony category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 10 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Published by Consilium Software Inc — established developer track record
Cons
- −Limited review base (10) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
Looking to switch from Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center?
See Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center's alternatives ranked by audit score, rating, and review velocity.
About Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center
How Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center works
New features and capabilities for a more seamless and connected digital experience in the latest release of UniAgent AIPro. UniAgent is now globally available including the Americas, EMEAR, and APJC via Cisco Solutions Plus.
- Inbound + Outbound Blended Handling
- CRM screen pop on call ringing event.
- Call activity saving to CRM
- Click to call from CRM
- Presence list
- Missed call details
- Agent statistics (AHT, Call handled, AVG handled time)
- Full telephony functions (Ready, Not Ready, Answer, Hold, Transfer, Consult and Conf)
- Omnichannel Integration (Email, Chat, SMS, etc.)
- Supervisor Features (Agent state change, Silent Monitoring, Barge-in, Team messaging, etc.)
- Digital Interactions (AI Bot integration)
- Transcript posting to CRM
- Social Media Integration
Key features
- Email, Chat, and Social Media: - Agents can handle voice, email, chat, and social media interactions seamlessly using UniAgent as a single platform. Interactions can be prioritized based on criticality with respect to time.
- Blended Experience: - UniAgent™ CRM-CTI connector can handle both Inbound and Outbound campaign without switching application/screen Supervisor Features: Supervisors can monitor agents with features like silent monitoring, barge-in, and team messaging.
- Omnichannel Support: The system integrates multiple digital channels, including email, chat, and SMS. Automated CRM Functions: Key features include automatic screen pops on incoming calls and click-to-call functionality from within the CRM.
Category rankings
As of Jul 16, 2026- Telephony#54of 118Top 46%
- Customer Service#347of 1,111Top 32%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center ranks for 1 keywords across Salesforce AppExchange. Here are the top 1:
- 1.contactRank #118
Competitors & alternatives
Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center doesn't have curated competitor matchups yet. Other tracked telephony apps on Salesforce:
Frequently asked questions
What is Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center?
Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center is an app for Salesforce. It currently holds a 5.0-star rating from 10 merchant reviews, and it has been listed on the marketplace since 2014. It is listed under the Telephony category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Consilium Software Inc.
Is Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center free?
Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center does not offer a permanent free plan on Salesforce. Pricing starts at 10, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center?
Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Telephony category on Salesforce.
Where does Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center rank on Salesforce?
Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center currently sits at position #54 in the Telephony category on Salesforce. That places it in the top 46% of 118 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center integrate with?
Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center lists 6 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Health Cloud, Sales Cloud, Service Cloud, Marketing Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center support?
Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center declares support for 7 languages on its Salesforce marketplace listing: en, fr, de, ru, zh_CN, es, with 1 additional locale documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.