Consilium Intelligent Agent Workspace & Deep CRM Integration for Salesforce
- Category rank
- #51 in Telephony
- Price from
- $10 / user / month (USD)
- Listing audit
- 70/100
Consilium Intelligent Agent Workspace & Deep CRM Integration is a Salesforce AppExchange app by Consilium Software Inc. With a rating of 5.0★ from 10 reviews, it currently ranks #51 in the Telephony category.
Consilium Intelligent Agent Workspace & Deep CRM Integration is the #51 ranked Telephony app on Salesforce, with a 5.0 average rating from 10 reviews, as a paid app, as of Nov 7, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 7, 2026
Consilium Intelligent Agent Workspace & Deep CRM Integration ranks #51 of 123 in Telephony on Salesforce. It holds a 5.0★ average from 10 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2014
Cons
- −Only 10 reviews — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About Consilium Intelligent Agent Workspace & Deep CRM Integration
How Consilium Intelligent Agent Workspace & Deep CRM Integration works
Consilium Copilot — Real-Time AI Agent Assistance Live sentiment detection, knowledge surfacing, auto supervisor alerts, & AI-generated wrap-up — natively embedded into Salesforce, not bolted on. Intelligent Screen Pop Matching Contact, Account, Case, Lead, or Opportunity surfaced instantly in Salesforce — full CRM context before the first word. AI-Generated Interaction Notes AI call summary auto-posted to Salesforce records at wrap-up accurate documentation, zero agent effort. Real-Time Transcription → Salesforce Live transcription streamed into Salesforce records — complete, searchable interaction history. Salesforce Knowledge Base — AI Article Surfacing Relevant KB articles surfaced in agent sidebar during live interactions faster resolution, consistent answers. Automated Activity Logging All voice, chat, email, and missed interactions auto-logged to Salesforce — every touchpoint captured, zero manual entry. Seamless Escalation to Co-Browse & Video Complex interactions instantly escalated to secure co-browse or video — directly within Salesforce. Omnichannel in One Salesforce Desktop Voice, chat, email, & social unified inside Salesforce — every channel, one intelligent screen
Key features
- • ✓ Higher FCR — agents act on context, not gut • ✓ Lower AHT — Copilot eliminates post-call admin • ✓ Multi-Platform CC — Cisco · Genesys · Webex CC · Amazon Connect • ✓ PCI · ISO 27001:2022 · GDPR · HIPAA · SOC 2 Type II
- Blended Experience: - UniAgent™ CRM-CTI connector can handle both Inbound and Outbound campaign without switching application/screen Supervisor Features: Supervisors can monitor agents with features like silent monitoring, barge-in, and team messaging.
