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InGenius | Computer Telephony Integration (CTI) for Service and Sales vs Consilium Intelligent Agent Workspace & Deep CRM Integration
Side-by-side comparison
InGenius | Computer Telephony Integration (CTI) for Service and Sales
Whether you're looking for a classic CTI solution or an enterprise connector to power Salesforce Voice, Upland InGenius has a solution. Connect Avaya, Cisco, Genesys, & Asterisk phone systems.
salesforcepaid
Consilium Intelligent Agent Workspace & Deep CRM Integration
Consilium UniAgent™ embeds natively into Salesforce Service Cloud, Sales Cloud, and Health Cloud delivering full customer context, Copilot AI assistance, & automated CRM logging before the agent says hello. Compatible with Cisco, Genesys, Webex CC, AWS.
salesforcepaid
At a glance
| Metric | InGenius | Computer Telephony Integration (CTI) for Service and Sales | Consilium Intelligent Agent Workspace & Deep CRM Integration |
|---|---|---|
| Rating | 4.9 ★ | ★ 5.0 ★ |
| Total reviews | ★ 76 | 10 |
| Free plan | — | — |
| Pricing | paid | paid |
| Pricing tiers | 1 tier | 1 tier |
| Listed features | ★ 4 | 3 |
| Languages | 1 supported | 7 supported |
| Listed since | Feb 2013 | Feb 2014 |
AppRanks verdict
Generated from live data on this pageThe call
InGenius and Consilium Intelligent Agent Workspace & Deep CRM Integration each lead on different measured dimensions — pick by the one that matters most to you.
Where InGenius leads
- More published reviews: 76 vs 10.
- Ranks higher in Telephony: #12 vs #57 of 123.
Where Consilium Intelligent Agent Workspace & Deep CRM Integration leads
- Higher average rating: 5.0★ vs 4.9★.
- Lower entry paid plan: $10 / user / month (USD) vs $32 / user / month (USD).
- Available in more languages: 7 vs 1.
Pricing
Listed entry pricing: InGenius at paid, Consilium Intelligent Agent Workspace & Deep CRM Integration at paid. See the plans table for what each tier includes.
How this is generated
Built only from the Salesforce AppExchange listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology
Read each app's audit: InGenius | Computer Telephony Integration (CTI) for Service and Sales audit • Consilium Intelligent Agent Workspace & Deep CRM Integration audit
1. Listing metadata
Field-level data| Field | InGenius | Computer Telephony Integration (CTI) for Service and Sales | Consilium Intelligent Agent Workspace & Deep CRM Integration |
|---|---|---|
| Tagline | ||
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
2. Pricing & plans
Marketplace-listed plans · paid plans cheapest first, not matched tier-for-tierTier
InGenius | Computer Telephony Integration (CTI) for Service and Sales
Consilium Intelligent Agent Workspace & Deep CRM Integration
Paid plans
Default Plan
$32 / user / month (USD)
Default Plan
$10 / user / month (USD)
3. Features
As listed by each developerInGenius | Computer Telephony Integration (CTI) for Service and Sales
- BENEFITS Improve Customer Satisfaction • CTI puts caller information at the agent's fingertips. • Provides a warm start and eliminates redundant questions to callers with call pop and screen transfer. • Streamlines customer authentication.
- Increase Productivity • Tracks customer interactions in a single view. • CTI saves an average of 1 minute/call, increasing call capacity. • Squashes pain points for agents like repetitive data entry, clunky transfers and difficult workflows.
- Gain a 360° View of Customer Interactions • Gives visibility into all customer touchpoints with consistent call logging and enhanced CTI call reports. • Tracks agent efforts in detail for compensation and benchmarking.
- Open CTI End of Life: Plan Your Path Forward Open CTI is retiring soon. InGenius helps you transition to Salesforce Voice without disrupting your contact center or replacing your telephony. For more info see our InGenius for Salesforce Voice listing.
Consilium Intelligent Agent Workspace & Deep CRM Integration
- • ✓ Higher FCR — agents act on context, not gut • ✓ Lower AHT — Copilot eliminates post-call admin • ✓ Multi-Platform CC — Cisco · Genesys · Webex CC · Amazon Connect • ✓ PCI · ISO 27001:2022 · GDPR · HIPAA · SOC 2 Type II
- Blended Experience: - UniAgent™ CRM-CTI connector can handle both Inbound and Outbound campaign without switching application/screen Supervisor Features: Supervisors can monitor agents with features like silent monitoring, barge-in, and team messaging.
- Omnichannel Support: The system integrates multiple digital channels, including email, chat, and SMS. Automated CRM Functions: Key features include automatic screen pops on incoming calls and click-to-call functionality from within the CRM.
4. Categories & rankings
Shared categories on the same row · in-category position inlineInGenius | Computer Telephony Integration (CTI) for Service and Sales
Consilium Intelligent Agent Workspace & Deep CRM Integration
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Customer Service#287 of 1.2k
5. Search rankings
Top 5 keywords · shared rankings prioritized| Keyword | InGenius | Computer Telephony Integration (CTI) for Service and Sales | Consilium Intelligent Agent Workspace & Deep CRM Integration |
|---|---|---|
| partner contact center | #3 | Not ranked |
| telephony | #4 | Not ranked |
| cti telephony | #10 | Not ranked |
| contact | Not ranked | #118 |
6. Activity in the last 90 days
Tracked changes · pricing, features, copy, screenshotsInGenius | Computer Telephony Integration (CTI) for Service and Sales · 0 changes
No tracked changes.
Consilium Intelligent Agent Workspace & Deep CRM Integration · 8 changes
- Oct 30featuresFeatures list updated
- Oct 30descriptionListing copy updated
- Oct 30descriptionListing copy updated
- Oct 30descriptionListing copy updated
- Oct 30descriptionListing copy updated
- Oct 30descriptionListing copy updated
- Sep 25descriptionListing copy updated
- Sep 25descriptionListing copy updated
7. App details
Long-form descriptionInGenius | Computer Telephony Integration (CTI) for Service and Sales
Computer Telephony Integration (CTI): Upland InGenius integrates Avaya, Cisco, Genesys, and Asterisk phone systems into Salesforce with Open CTI to deliver productivity to inbound and outbound call centers. Key Features: Click-to-Dial Screen Pop Automated Call Logging Salesforce Screen Transfer Business Process Integration Sales Engagement Omni-Channel InGenius also offers a BYOT solution for Salesforce Voice. Key Features: Salesforce Voice Agent Experience Command Center for Service integration Salesforce Voice Analytics integration Simplified administration launched from Salesforce Map IVR data to Salesforce fields Not sure which you need? For more info see our InGenius for Salesforce Voice listing. Contact us today to find the right solution. A Salesforce partner since 2012, InGenius is a trusted partner to contact centers everywhere wishing to amplify the value of their contact center technology investments.
Consilium Intelligent Agent Workspace & Deep CRM Integration
Consilium Copilot — Real-Time AI Agent Assistance Live sentiment detection, knowledge surfacing, auto supervisor alerts, & AI-generated wrap-up — natively embedded into Salesforce, not bolted on. Intelligent Screen Pop Matching Contact, Account, Case, Lead, or Opportunity surfaced instantly in Salesforce — full CRM context before the first word. AI-Generated Interaction Notes AI call summary auto-posted to Salesforce records at wrap-up accurate documentation, zero agent effort. Real-Time Transcription → Salesforce Live transcription streamed into Salesforce records — complete, searchable interaction history. Salesforce Knowledge Base — AI Article Surfacing Relevant KB articles surfaced in agent sidebar during live interactions faster resolution, consistent answers. Automated Activity Logging All voice, chat, email, and missed interactions auto-logged to Salesforce — every touchpoint captured, zero manual entry. Seamless Escalation to Co-Browse & Video Complex interactions instantly escalated to secure co-browse or video — directly within Salesforce. Omnichannel in One Salesforce Desktop Voice, chat, email, & social unified inside Salesforce — every channel, one intelligent screen
Frequently asked
Common questions about this comparisonIs InGenius | Computer Telephony Integration (CTI) for Service and Sales or Consilium Intelligent Agent Workspace & Deep CRM Integration cheaper?
Neither InGenius | Computer Telephony Integration (CTI) for Service and Sales nor Consilium Intelligent Agent Workspace & Deep CRM Integration lists a free plan. InGenius | Computer Telephony Integration (CTI) for Service and Sales's paid plans start at $32 / user / month (USD); Consilium Intelligent Agent Workspace & Deep CRM Integration 's paid plans start at $10 / user / month (USD), so Consilium Intelligent Agent Workspace & Deep CRM Integration has the lower paid entry price. Prices are as listed on the Salesforce AppExchange; check what each tier includes in the Pricing section above.
Which has better reviews, InGenius | Computer Telephony Integration (CTI) for Service and Sales or Consilium Intelligent Agent Workspace & Deep CRM Integration ?
Consilium Intelligent Agent Workspace & Deep CRM Integration has the higher average rating (5.0★ from 10 reviews) compared to InGenius | Computer Telephony Integration (CTI) for Service and Sales (4.9★ from 76 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Should I choose InGenius | Computer Telephony Integration (CTI) for Service and Sales or Consilium Intelligent Agent Workspace & Deep CRM Integration ?
Consilium Intelligent Agent Workspace & Deep CRM Integration holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Which is faster to set up, InGenius | Computer Telephony Integration (CTI) for Service and Sales or Consilium Intelligent Agent Workspace & Deep CRM Integration ?
Both apps are one-click installs from the Salesforce AppExchange. AppRanks doesn't measure setup time directly; InGenius | Computer Telephony Integration (CTI) for Service and Sales has more published reviews to read for user-reported install experience (76 vs 10).
Which works better for small vs large Salesforce AppExchange admins?
AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Salesforce AppExchange data. What it can show: InGenius | Computer Telephony Integration (CTI) for Service and Sales has 76 published reviews; Consilium Intelligent Agent Workspace & Deep CRM Integration has 10 published reviews. Compare plan limits and pricing tiers against your own volume.
Can I migrate data between InGenius | Computer Telephony Integration (CTI) for Service and Sales and Consilium Intelligent Agent Workspace & Deep CRM Integration ?
Migration support varies by app and category. InGenius | Computer Telephony Integration (CTI) for Service and Sales and Consilium Intelligent Agent Workspace & Deep CRM Integration both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Consilium Intelligent Agent Workspace & Deep CRM Integration " in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.