Generated from Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center's audit data
Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center scores 69/100 across 6 category checks, which tracks in the middle band, with 2 of 6 categories below the headline. Strengths: languages holds at 92/100, so the listing isn't fundamentally broken — the lift is in tightening specific weaknesses. Watch-items: technical & support (50/100) and visual assets (50/100) drag the average down; lifting technical & support is the single largest available lever. Per-category breakdown below.
This is an independent listing audit for Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center on Salesforce. It scored 69/100 (grade C) on today's snapshot. Top strength: Languages at 92/100. Biggest gap: Visual Assets at 50/100. We re-audit every 24 hours from the canonical Salesforce listing.
Six weighted areas, pass / warning / fail per check, tiers at 85 / 65. Full methodology · Glossary
Last updated: September 10, 2026
Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center's overall score of 69/100 is a mid-tier result — the listing is functional but multiple categories have headroom, computed as the weighted average of 6 category checks. The spread is highly polarized across categories — 4 categories score above the headline number and 2 score below. The strongest category is Languages (92/100, +23 vs overall); the weakest is Technical & Support (50/100), 19 points below the overall — a meaningful but not dominant gap. Top three by score: Languages (92), Title Optimization (88), Categories & Discoverability (75).
Scoring criteria, category weightings, and the full rubric (identical across every Salesforce AppExchange listing AppRanks audits) are documented on the methodology page and the audit-score glossary entry. Disputes or data corrections: [email protected].
Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center scored 69/100 in the AppRanks listing audit — a mid-tier result with room to improve. The score is the weighted average of 6 category checks: Title Optimization 88/100, Description & Content 71/100, Visual Assets 50/100, Categories & Discoverability 75/100, Technical & Support 50/100, Languages 92/100. Each category is scored against a fixed rubric that is identical for every app on the platform, so scores are directly comparable across Salesforce listings.
Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center's strongest audit area is Languages, scored at 92/100. Of the 6 checks AppRanks runs in this category, 5 pass cleanly, with the remainder in warning rather than failing state. This is the dimension a competing listing would need to match before Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center loses its current edge in this category.
The weakest area in Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center's audit is Visual Assets, scored at 50/100. The failing checks are screenshot count, each with a concrete fix described below. Tightening this category is the highest-impact change available to the listing — its weight in the overall score makes it the lever most likely to move the headline number on the next refresh.