Is Five9 Intelligent Cloud Contact Center or Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center cheaper?

Both Five9 Intelligent Cloud Contact Center and Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center offer paid plans only. Five9 Intelligent Cloud Contact Center starts at paid; Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Five9 Intelligent Cloud Contact Center or Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center?

Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center has the higher average rating (5.0★ from 10 reviews) compared to Five9 Intelligent Cloud Contact Center (4.4★ from 160 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Five9 Intelligent Cloud Contact Center or Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center?

Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center holds the higher average rating (5.0★ vs 4.4★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Five9 Intelligent Cloud Contact Center or Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center?

Both apps are one-click installs from the Salesforce AppExchange. Five9 Intelligent Cloud Contact Center has the deeper published review base (160 vs 10), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Five9 Intelligent Cloud Contact Center typically suits early-stage and growth-mode teams based on its published review base (160 reviews). Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center typically suits early-stage and growth-mode teams based on its published review base (10 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Five9 Intelligent Cloud Contact Center and Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center?

Migration support varies by app and category. Five9 Intelligent Cloud Contact Center and Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Five9 Intelligent vs Consilium UniAgent™ — Salesforce

Five9 Intelligent Cloud Contact Center vs Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center

Side-by-side comparison · 24 data points

Five9 Intelligent Cloud Contact Center

4.4·160reviews

Empowers contact centers to deliver a unified, seamless engaging customer service with Five9 Adapter for Salesforce. Provide interactive, personalized, & conversational self-service assistance to customers across voice, AI, & digital channels.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Five9 Intelligent Cloud Contact Center	Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center
Tagline	“Empowers contact centers to deliver a unified, seamless engaging customer service with Five9 Adapter for Salesforce. Provide interactive, personalized, & conversational self-service assistance to customers across voice, AI, & digital channels.”243 chars	“UniAgent™ AIPro with advance features like, digital interactions, Transcript posting to CRM, Social media integration, Supervisor features(Silent Monitoring, Barge-in, etc.), Full telephony functions, Click to call, Omnichannel, CRM screen pop.”244 chars
Description	1115 / 2000 chars56% used	805 / 2000 chars40% used
Screenshots	—	—
Languages	en	enfrderuzh_CN+2 more
Platforms	Salesforce	Salesforce
Developer	Five9	Consilium Software Inc

At a glance

8 metrics · auto-computed

Feature comparison between Five9 Intelligent Cloud Contact Center and Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center
Metric	Five9 Intelligent Cloud Contact Center	Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center
Rating	4.4 ★	★ 5.0 ★
Total reviews	★ 160	10
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	1 supported	7 supported
Listed since	Sep 2009	Feb 2014

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Five9 Intelligent Cloud Contact Center's 4.4★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Five9 Intelligent Cloud Contact Center at paid, Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Five9 Intelligent Cloud Contact Center has the larger user base (160 reviews vs 10), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center; mid-market and enterprise admins with specific feature requirements should evaluate both — Five9 Intelligent Cloud Contact Center's 160-review base may include the workflow context that matches your specific use case better than Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Five9 Intelligent Cloud Contact Center audit • Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center audit

Listed	September 1, 2009	February 18, 2014

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Five9 Intelligent Cloud Contact Center	Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center
contact	#18	#118

6. App details

Long-form description · keyword frequency

Five9 Intelligent Cloud Contact Center

Seamlessly connects the Five9 Intelligent Cloud Contact Center with Salesforce to unify voice and digital channels, empower agents with real-time customer context, and deliver faster, more personalized, and AI-powered interactions. UNIFIED EXEXPERIENCE Deliver faster, smarter, and more personalized experiences by connecting the Five9 Intelligent Cloud Contact Center. Agents stay in one workspace with voice and digital channels fully integrated—so they can focus on what matters: the customer. AI-POWERED INTERACTIONS Engages customers with AI-powered self-service that feels natural and personalized. Virtual Agents use speech recognition, natural language processing, and tone detection to guide conversations. With a no-code builder and access to CRM data, it’s easy to deploy self-service across voice, messaging, and mobile channels. ACCELERATES SALES OUTREACH Supercharges your outbound strategy with built-in dialers—Predictive, Power, Progressive, and Preview—plus click-to-dial directly from Salesforce. Automatically sync call data and lead lists to help your reps move faster and close more deals.

Top keywords

agents3×1.97%
ai-powered3×1.97%
channels3×1.97%
faster3×1.97%
personalized3×1.97%
voice3×1.97%
ai-powered interactions2×1.32%
center2×1.32%
cloud2×1.32%
cloud contact2×1.32%
cloud contact center2×1.32%
contact2×1.32%

Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center

New features and capabilities for a more seamless and connected digital experience in the latest release of UniAgent AIPro. UniAgent is now globally available including the Americas, EMEAR, and APJC via Cisco Solutions Plus. Features at glance • Inbound + Outbound Blended Handling • CRM screen pop on call ringing event. • Call activity saving to CRM • Click to call from CRM • Presence list • Missed call details • Agent statistics (AHT, Call handled, AVG handled time) • Full telephony functions (Ready, Not Ready, Answer, Hold, Transfer, Consult and Conf) • Omnichannel Integration (Email, Chat, SMS, etc.) • Supervisor Features (Agent state change, Silent Monitoring, Barge-in, Team messaging, etc.) • Digital Interactions (AI Bot integration) • Transcript posting to CRM • Social Media Integration

Top keywords

call5×4.46%
crm4×3.57%
integration3×2.68%
agent2×1.79%
digital2×1.79%
etc2×1.79%
handled2×1.79%
ready2×1.79%
uniagent2×1.79%

Five9 Intelligent Cloud Contact Center vs Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center

Five9 Intelligent Cloud Contact Center

1. Listing metadata

Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Five9 Intelligent Cloud Contact Center or Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center cheaper?

Which has better reviews, Five9 Intelligent Cloud Contact Center or Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center?

Should I choose Five9 Intelligent Cloud Contact Center or Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center?

Which is faster to set up, Five9 Intelligent Cloud Contact Center or Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Five9 Intelligent Cloud Contact Center and Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center?