Konnect Insights for Salesforce AppExchange
Konnect Insights is the #131 ranked marketing app on Salesforce, with a 4.9 average rating from 13 reviews, with a free plan available, as of Sep 12, 2026.
Konnect Insights is a Salesforce AppExchange app by Prudence Analytics and Software Solutions Pvt. Ltd.. With a rating of 4.9★ from 13 reviews, it currently ranks #131 in the Marketing category.
AppRanks data: Konnect Insights ranks #131 in Marketing on Salesforce AppExchange, placing it in the top 14% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Konnect Insights is a category-leading Salesforce app with a limited review volume. It is listed in the Marketing category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 13 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (4.9★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Prudence Analytics and Software Solutions Pvt. Ltd. — established developer track record
Cons
- −Limited review base (13) — ratings can shift significantly with new feedback
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See Konnect Insights's alternatives ranked by audit score, rating, and review velocity.
About Konnect Insights
How Konnect Insights works
Konnect Insights is a unified customer experience management platform that offers social listening + community engagement + social CRM + social analytics + social publishing + BI tools / dynamic dashboards + surveys + crisis management. Built on the strong principles of AI, Konnect Insights is an ideal platform for the social customer care team as well as the marketing team for deeper insights.
With Konnect Insights you can engage with the customers who reach out to brands on social media, messaging channels, online web,, app reviews, location reviews. The coverage includes X (formerly Twitter), Facebook, Instagram, YouTube, LinkedIn, Play Store reviews, App Store reviews, Google Business Messages and location reviews, Tiktok, Telegram, Line, Reddit, Blogs, Forums, News, Consumer Forums, Review sites, Feedback forms, Surveys, Koo, Quora, TrustPilot and many more.
Key features
- Automatically push social tickets and contacts from Konnect Insights to Salesforce in real-time
- Assign cases to agents / queues in Salesforce
- Set workflow automations based on classification, sentiment, keywords, followers and many more
- Reply to social media tickets from Salesforce
- Seamlessly sync case status in Salesforce and Konnect Insights
- Achieve field and object level mapping on cases and contacts
- Handle crisis situations with smart alert management, allowing for proactive responses.
- Use advanced BI tools and beautiful dashboards to analyze large volumes of data, making it easier to understand customer behavior and trends.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Crisis ManagementManage and respond to crises effectively to minimize impact.
- Survey CollectionCollect valuable insights through customizable surveys and feedback forms.
Category rankings
As of Sep 12, 2026- Marketing#131of 962Top 14%
- Analytics#134of 926Top 15%
- Customer Service#188of 1,137Top 17%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Konnect Insights ranks for 16 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #6
- Rank #7
- Rank #7
Competitors & alternatives
Konnect Insights doesn't have curated competitor matchups yet. Other tracked marketing apps on Salesforce:
Frequently asked questions
What is Konnect Insights?
Konnect Insights is an app for Salesforce. It currently holds a 4.9-star rating from 13 merchant reviews, and it has been listed on the marketplace since 2024. It is listed under the Marketing category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Prudence Analytics and Software Solutions Pvt. Ltd.
Is Konnect Insights free?
Konnect Insights does not offer a permanent free plan on Salesforce. Pricing starts at 119, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Konnect Insights?
Konnect Insights is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Marketing category on Salesforce.
Where does Konnect Insights rank on Salesforce?
Konnect Insights currently sits at position #131 in the Marketing category on Salesforce. That places it in the top 14% of 962 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Konnect Insights integrate with?
Konnect Insights lists 2 integrations on its Salesforce marketplace page. The most prominent are Service Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.