Pendula | Send & receive SMS on SF - automate conversations via drag & drop for Salesforce AppExchange
By Pendula
Pendula | Send & receive SMS on SF - automate conversations via drag & drop is the #34 ranked commerce app on Salesforce, with a 4.9 average rating from 15 reviews, as a paid app, as of Sep 11, 2026.
Pendula | Send & receive SMS on SF - automate conversations via drag & drop is a Salesforce AppExchange app by Pendula. With a rating of 4.9★ from 15 reviews, it currently ranks #34 in the Commerce category.
AppRanks data: Pendula | Send & receive SMS on SF - automate conversations via drag & drop ranks #34 in Commerce on Salesforce AppExchange, placing it in the top 6% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Pendula | Send & receive SMS on SF - automate conversations via drag & drop is a category-leading Salesforce app with a limited review volume. It is listed in the Commerce category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 15 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (4.9★) signals consistent merchant satisfaction
- +Published by Pendula — established developer track record
Cons
- −Limited review base (15) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Pendula | Send & receive SMS on SF - automate conversations via drag & drop
How Pendula | Send & receive SMS on SF - automate conversations via drag & drop works
WHY PENDULA?
Inspire, engage and retain modern customers with the next generation of intelligent customer engagement.
Pendula puts marketing and CX teams in the drivers seat today, by defying the limits of data and journeying, bringing their campaigns to life for transformed business growth tomorrow.
ORCHESTRATE
Effortlessly design seamless customer experiences with our workflow automation studio.
Pendula allows you to craft journeys that are as dynamic as they are intuitive, ensuring every interaction feels personalised to your customer's unique message.
CONNECT
Expand your reach like never before with over 80+ integrations and two-way conversations across your omnichannel strategy.
Connect with unlimited data sources to gain invaluable insights into customer behaviours and preferences.
Best of all, our solution eliminates the need for IT or developers, giving control back to your CX and Marketing teams.
ENHANCE
Elevate your customer engagement with advanced AI tools, comprehensive reporting and analytics.
With Pendula, transform data into action, ensuring each touchpoint deepens customer understanding and loyalty.
Key features
- EXPERIENCE & WORKFLOW STUDIO Start a meaningful conversation. Select a data source to identify the moments that actually matter to your customers. Use simple drag and drop UI to build seamless journeys as creative as your imagination will allow.
- EFFORTLESS INTEGRATIONS Connect to anywhere, and everywhere, in real-time — all while communicating with your customers. Get a 360° view of your customer and automate tailored conversations leveraging data from any source at any point in the journey.
- REAL-TIME SEGMENTATION Segment your audience based on their responses, in real time. Identify advocates or at-risk customers based on past or real-time behaviours. Build micro-segments around recency, frequency and value with ease.
- MULTICHANNEL CUSTOMER ENGAGEMENT Be where your customers are, and connect with them on the channels they use the most. Expand your reach and deliver a full omnichannel experience by leveraging a broader channel mix.
- ADVANCED HYPER-PERSONALISATION Accurate relevance and meaningful context, every single time. Effortlessly personalise communications with real-time data from any system and deliver truly 1:1 experiences based on demographics, or past behavioural data.
- INTELLIGENT CUSTOMER JOURNEYS Inject game-changing intelligence into your customer journeys at an individual level. Write natural language directives and let Pendula do the heavy lifting so you can get back to what you do best.
- SEAMLESS JOURNEY MODIFICATIONS Edit, pause or stop journeys without interrupting the customer experience. Update and refine customer journeys without you or your customers missing a beat, with advanced management capabilities on the spot.
- NEXT-GEN AI-DECISIONING Personalise customer interactions, guiding them along effective paths based on unique preferences. Automate routine processes with AI-driven insights to deliver seamless 24/7 service, enhancing customer satisfaction.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Sentiment AnalysisAnalyze customer sentiment to improve engagement and service.
Category rankings
As of Sep 11, 2026- Commerce#34of 570Top 6%
- Marketing#76of 961Top 8%
- Customer Service#104of 1,137Top 10%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Pendula | Send & receive SMS on SF - automate conversations via drag & drop ranks for 17 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #3
- 2.journeysRank #3
- Rank #5
Competitors & alternatives
Pendula | Send & receive SMS on SF - automate conversations via drag & drop doesn't have curated competitor matchups yet. Other tracked commerce apps on Salesforce:
Frequently asked questions
What is Pendula | Send & receive SMS on SF - automate conversations via drag & drop?
Pendula | Send & receive SMS on SF - automate conversations via drag & drop is an app for Salesforce. It currently holds a 4.9-star rating from 15 merchant reviews, and it has been listed on the marketplace since 2017. It is listed under the Commerce category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Pendula.
Is Pendula | Send & receive SMS on SF - automate conversations via drag & drop free?
Pendula | Send & receive SMS on SF - automate conversations via drag & drop does not offer a permanent free plan on Salesforce. Pricing starts at 9, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Pendula | Send & receive SMS on SF - automate conversations via drag & drop?
Pendula | Send & receive SMS on SF - automate conversations via drag & drop is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Commerce category on Salesforce.
Where does Pendula | Send & receive SMS on SF - automate conversations via drag & drop rank on Salesforce?
Pendula | Send & receive SMS on SF - automate conversations via drag & drop currently sits at position #34 in the Commerce category on Salesforce. That places it in the top 6% of 570 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Pendula | Send & receive SMS on SF - automate conversations via drag & drop integrate with?
Pendula | Send & receive SMS on SF - automate conversations via drag & drop lists 3 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, None. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.