CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations for Salesforce AppExchange
By CloudTalk
CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations is the #31 ranked telephony app on Salesforce, with a 4.9 average rating from 26 reviews, as a paid app, as of Sep 11, 2026.
CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations is a Salesforce AppExchange app by CloudTalk. With a rating of 4.9★ from 26 reviews, it currently ranks #31 in the Telephony category.
AppRanks data: CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations ranks #31 in Telephony on Salesforce AppExchange, placing it in the top 26% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations is a category-leading Salesforce app with a limited review volume. It is listed in the Telephony category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 26 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (4.9★) signals consistent merchant satisfaction
- +Published by CloudTalk — established developer track record
Cons
- −Limited review base (26) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
Looking to switch from CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations?
See CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations's alternatives ranked by audit score, rating, and review velocity.
About CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations
How CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations works
CloudTalk CTI for Salesforce empowers sales and support teams to handle global calling, SMS, and automation directly within Salesforce. Automatically log every interaction, trigger workflows, and move deals forward faster with power dialing and cadence branching.
See How Integrity360 Tripled SDR Pickup Rates with CloudTalk + Salesforce: https://www.cloudtalk.io/customer-stories/integrity360
With local numbers in 160+ countries and enterprise-grade call quality, CloudTalk enables teams to scale globally while maintaining a seamless customer experience. Combine this with AI-powered insights through Salesforce Einstein Conversation Intelligence to analyze calls, uncover trends, and coach reps in real time.
✔ Native CTI embedded in Salesforce with click-to-dial and real-time call handling ✔ Auto-log calls and SMS activities with recordings, notes, and tags ✔ Power dial from Salesforce lists to increase connect rates and outreach efficiency ✔ Native Sales Engagement with cadence branching based on call outcomes ✔ Trigger Salesforce workflows and automations from call activities ✔ Einstein Conversation Insights integration for AI-powered coaching and analysis
Key features
- 🌍 160+ Country Global Reach Local numbers in 160+ countries & crystal-clear quality with a global carrier network. Integrity360 Tripled SDR Pickup Rates with CT + Salesforce using local numbers: https://www.cloudtalk.io/customer-stories/integrity360
- ⚙️ Auto-Log Calls, SMS and Whatsapp Activities Automatically log inbound/outbound calls, SMS and Whatsapp messages as Salesforce Tasks. Capture recordings, tags, and notes instantly.
- 📞 Native Lightning CTI & Click-to-Dial Embed CloudTalk directly into the Utility Bar. Make calls with one click from any Salesforce record without leaving your tab.
- ⚡ Power or Parallel Dial from Salesforce Lists Import Salesforce Campaign members or filtered List Views directly into CloudTalk AI Sales Dialer campaigns to 10x connect rates.
- 🎯 Native Cadence Branching Full support for Salesforce Sales Engagement. Automatically move prospects to new Cadence branches based on CloudTalk call dispositions.
- 🤖 Trigger Flows & Automations Fire Salesforce workflow automations via API based on call activities. Update fields, create cases, or trigger alerts automatically.
- 🔁 Data-Driven Routing & Screen Pop Route calls based on Salesforce contact owner or VIP status. See the full Customer Contact Card immediately upon inbound ringing.
- 👂 Live Coaching & Monitoring Listen in on active calls, whisper to agents, or barge in to save deals. Monitor service levels with real-time dashboards inside Salesforce.
- 🧠 Einstein Conversation Insights Feed voice data to Salesforce Einstein AI. Analyze sentiment, spot keywords, and coach reps using native Salesforce intelligence.
Category rankings
As of Sep 11, 2026- Telephony#31of 122Top 26%
- Customer Service#188of 1,137Top 17%
- Sales#329of 1,766Top 19%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations ranks for 4 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #1
- Rank #8
- 3.callingRank #12
Competitors & alternatives
CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations doesn't have curated competitor matchups yet. Other tracked telephony apps on Salesforce:
Frequently asked questions
What is CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations?
CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations is an app for Salesforce. It currently holds a 4.9-star rating from 26 merchant reviews, and it has been listed on the marketplace since 2021. It is listed under the Telephony category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by CloudTalk.
Is CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations free?
CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations does not offer a permanent free plan on Salesforce. Pricing starts at 49, and the listed tiers are Expert, Expert. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations?
CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Telephony category on Salesforce.
Where does CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations rank on Salesforce?
CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations currently sits at position #31 in the Telephony category on Salesforce. That places it in the top 25% of 122 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations integrate with?
CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations lists 5 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Financial Services Cloud, Sales Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations support?
CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations declares support for 6 languages on its Salesforce marketplace listing: nl, en, fr, de, pt, es. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.