Which has better reviews, CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations?

CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations has the higher average rating (4.9★ from 26 reviews) compared to CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics (4.8★ from 217 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations?

CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations holds the higher average rating (4.9★ vs 4.8★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations?

Both apps are one-click installs from the Salesforce AppExchange. CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics has the deeper published review base (217 vs 26), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics typically suits early-stage and growth-mode teams based on its published review base (217 reviews). CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations typically suits early-stage and growth-mode teams based on its published review base (26 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics and CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations?

Migration support varies by app and category. CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics and CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

CloudCall for vs CloudTalk: Cloud Call — Salesforce

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics vs CloudTalk

Side-by-side comparison · 24 data points

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

4.8·217reviews

CloudCall o1 is an enterprise-grade Unified Communications solution designed for Salesforce. It delivers a seamless, consistent user experience across desktop, mobile, and web platforms, unifying your communication tools into one powerful solution.

salesforcepaid

Change

1. Listing metadata

Field-level data

	CloudCall for Salesforce CTI - Cloud Telephony \| VoIP \| SMS \| Analytics	CloudTalk
Tagline	“CloudCall o1 is an enterprise-grade Unified Communications solution designed for Salesforce. It delivers a seamless, consistent user experience across desktop, mobile, and web platforms, unifying your communication tools into one powerful solution.”248 chars	“Native CTI with 160+ global numbers. Automate logging, power dialing, and Einstein Insights to close deals faster.”114 chars
Description	1103 / 2000 chars55% used	1174 / 2000 chars59% used
Screenshots	—	—
Languages	en	nlenfrdept+1 more
Platforms	Salesforce	Salesforce
Developer	CloudCall	CloudTalk

At a glance

8 metrics · auto-computed

Feature comparison between CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics and CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations
Metric	CloudCall for Salesforce CTI - Cloud Telephony \| VoIP \| SMS \| Analytics	CloudTalk: Cloud Call Center \| CTI \| Smart Telephony \| Automations
Rating	4.8 ★	★ 4.9 ★
Total reviews	★ 217	26
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 3 tiers	2 tiers
Listed features	3	★ 9
Languages	1 supported	6 supported
Listed since	Jul 2013	Dec 2021

AppRanks verdict

Generated from live data on this page

The call

Pricing

Pricing entry tiers: CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics at paid, CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics has the larger user base (217 reviews vs 26), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations; mid-market and enterprise admins with specific feature requirements should evaluate both — CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics's 217-review base may include the workflow context that matches your specific use case better than CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Listed	July 19, 2013	December 29, 2021

Last updated	—	—

3. Features

As listed by each developer

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

Seamless Communication & CRM Integration Say goodbye to manual data entry! CloudCall o1 pairs your phone system with your CRM, capturing all communication data automatically to eliminate errors and save time.
Unmatched Call Quality Trust in a phone system that delivers superior call quality. Avoid disruptions and empower your team to achieve their goals with a reliable, high-performing solution.
Work Anywhere with the Mobile App Keep your CRM records complete and accurate, even on the go. CloudCall’s mobile app ensures all communications are captured, reducing admin work and increasing visibility.

CloudTalk

🌍 160+ Country Global Reach Local numbers in 160+ countries & crystal-clear quality with a global carrier network. Integrity360 Tripled SDR Pickup Rates with CT + Salesforce using local numbers: https://www.cloudtalk.io/customer-stories/integrity360
⚙️ Auto-Log Calls, SMS and Whatsapp Activities Automatically log inbound/outbound calls, SMS and Whatsapp messages as Salesforce Tasks. Capture recordings, tags, and notes instantly.
📞 Native Lightning CTI & Click-to-Dial Embed CloudTalk directly into the Utility Bar. Make calls with one click from any Salesforce record without leaving your tab.
⚡ Power or Parallel Dial from Salesforce Lists Import Salesforce Campaign members or filtered List Views directly into CloudTalk AI Sales Dialer campaigns to 10x connect rates.
🎯 Native Cadence Branching Full support for Salesforce Sales Engagement. Automatically move prospects to new Cadence branches based on CloudTalk call dispositions.
🤖 Trigger Flows & Automations Fire Salesforce workflow automations via API based on call activities. Update fields, create cases, or trigger alerts automatically.
🔁 Data-Driven Routing & Screen Pop Route calls based on Salesforce contact owner or VIP status. See the full Customer Contact Card immediately upon inbound ringing.
👂 Live Coaching & Monitoring Listen in on active calls, whisper to agents, or barge in to save deals. Monitor service levels with real-time dashboards inside Salesforce.
🧠 Einstein Conversation Insights Feed voice data to Salesforce Einstein AI. Analyze sentiment, spot keywords, and coach reps using native Salesforce intelligence.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	CloudCall for Salesforce CTI - Cloud Telephony \| VoIP \| SMS \| Analytics	CloudTalk
for seamless	#1	Not ranked
seamless	#1	Not ranked
einstein activity	Not ranked	#1
einstein activity capture	Not ranked	#8
telephony	#12	Not ranked

6. App details

Long-form description · keyword frequency

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

Seamless Salesforce Integration Ditch manual entry. CloudCall o1 connects your phone system to Salesforce, logging calls, syncing notes, and capturing key data — so your team can focus on relationships, not admin. Unmatched Call Quality Built on a hyperscale cloud network for enterprise-grade uptime and performance. Experience consistently clear calls with zero disruption — no matter your size or scale. Work Anywhere CloudCall’s mobile app keeps CRM records accurate and complete on the go — reducing admin work and boosting visibility. Key Features: >> AI Call Summaries: Accurate, actionable recaps in CloudCall Workspace. CRM sync coming soon. >> Power Dialer + VM Drop: High-efficiency outbound calling with pre-recorded voicemails. >> Screen Pop: Auto-launches the right record at the moment of the call. >> Call Logging: Auto-capture call and SMS activity and notes inside Salesforce. >> Mobile App: Log calls and stay CRM-compliant anywhere. >> Secure Data Sync: Encrypted, real-time updates across all devices. Request a Demo here to see it in action! https://cloudcall.com/book-a-demo/

Top keywords

call5×3.18%
cloudcall4×2.55%
calls3×1.91%
salesforce3×1.91%
accurate2×1.27%
admin2×1.27%
anywhere2×1.27%
crm2×1.27%
data2×1.27%
key2×1.27%
logging2×1.27%
mobile2×1.27%

CloudTalk

CloudTalk CTI for Salesforce empowers sales and support teams to handle global calling, SMS, and automation directly within Salesforce. Automatically log every interaction, trigger workflows, and move deals forward faster with power dialing and cadence branching. See How Integrity360 Tripled SDR Pickup Rates with CloudTalk + Salesforce: https://www.cloudtalk.io/customer-stories/integrity360 With local numbers in 160+ countries and enterprise-grade call quality, CloudTalk enables teams to scale globally while maintaining a seamless customer experience. Combine this with AI-powered insights through Salesforce Einstein Conversation Intelligence to analyze calls, uncover trends, and coach reps in real time. ✔ Native CTI embedded in Salesforce with click-to-dial and real-time call handling ✔ Auto-log calls and SMS activities with recordings, notes, and tags ✔ Power dial from Salesforce lists to increase connect rates and outreach efficiency ✔ Native Sales Engagement with cadence branching based on call outcomes ✔ Trigger Salesforce workflows and automations from call activities ✔ Einstein Conversation Insights integration for AI-powered coaching and analysis

Top keywords

salesforce7×4.52%
call4×2.58%
cloudtalk4×2.58%
activities2×1.29%
ai-powered2×1.29%
branching2×1.29%
cadence2×1.29%
cadence branching2×1.29%

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics vs CloudTalk

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

1. Listing metadata

CloudTalk

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations cheaper?

Which has better reviews, CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations?

Should I choose CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations?

Which is faster to set up, CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics and CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations?