Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app for Salesforce AppExchange
By Dialpad
Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app is the #4 ranked chat and web conferencing app on Salesforce, with a 3.9 average rating from 97 reviews, as a paid app, as of July 8, 2026.
Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app is a Salesforce AppExchange app by Dialpad. With a rating of 3.9★ from 97 reviews, it currently ranks #4 in the Chat And Web Conferencing category.
AppRanks data: Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app ranks #4 in Chat And Web Conferencing on Salesforce AppExchange, placing it in the top 7% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app is a mixed-rating Salesforce app with a limited review volume. It is listed in the Chat And Web Conferencing category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 97 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by Dialpad — established developer track record
Cons
- −Average rating below 4.0 (3.9★) — read recent low-star reviews before committing
- −Limited review base (97) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app
How Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app works
Optimized for both Sales Cloud and Service Cloud, Dialpad brings Ai-powered workflows, powerful native calling, and real-time customer intelligence to Salesforce so your team can focus on driving more sales and improving customer satisfaction.
BUILT-IN AI ACROSS EVERYTHING Dialpad Ai enables real-time data capture, transcription, and sentiment analysis to create a company-specific data set that empowers agents, drives sales revenue and improves customer service performance.
- Unify communications with click-to-call
- Easily log and track call notes
- Real-time transcription and coaching with Dialpad Ai
- Screen pops with instant visibility into customer history
- Post-call summaries and recordings
- Individual and group texting support
- Automatically analyze interactions
THE FREEDOM TO WORK FROM ANYWHERE Allow teams to make calls directly from Salesforce, seamlessly switch calls to their mobile phones, take notes, view all customer insights, and record calls on the go.
Dialpad for Salesforce is only available to our Pro and Enterprise customers. Contact [email protected] for more information.
Key features
- Powerful Ai built into everything— for the best CX: By enabling the Dialpad Everywhere Widget in Salesforce, you can access powerful Ai tools to reduce agent friction and create the best customer experiences.
- Close deals faster, from anywhere: Our Ai assistant connects sellers to the right information in real time, and delivers objection handling, live recommendations, scripts from anywhere in the world with a mobile-first, cloud-based integration.
- No app switching needed: Dialpad autologs calls, transcripts, and notes in Salesforce so you don’t have to.
Category rankings
As of Jul 8, 2026- Chat And Web Conferencing#4of 65Top 7%
- Telephony#16of 118Top 14%
- Collaboration#33of 394Top 9%
- Customer Service#101of 1,105Top 10%
- Sales#166of 1,704Top 10%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app ranks for 5 keywords across Salesforce AppExchange. Here are the top 3:
Competitors & alternatives
Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered appdoesn't have curated competitor matchups yet. Other tracked chat and web conferencing apps on Salesforce:
Frequently asked questions
What is Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app?
Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app is an app for Salesforce. It currently holds a 3.9-star rating from 97 merchant reviews, and it has been listed on the marketplace since 2017. It is listed under the Chat And Web Conferencing category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Dialpad.
Is Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app free?
Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app does not offer a permanent free plan on Salesforce. Pricing starts at 25, and the listed tiers are Dialpad Connect (Pro). Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app?
Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Chat And Web Conferencing category on Salesforce.
Where does Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app rank on Salesforce?
Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app currently sits at position #4 in the Chat And Web Conferencing category on Salesforce. That places it in the top 6% of 65 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app integrate with?
Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app lists 5 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Hyperforce, Sales Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app support?
Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app declares support for 2 languages on its Salesforce marketplace listing: en, ja. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.