SnapEngage Enterprise Chat is the #6 ranked chat and web conferencing app on Salesforce, with a 4.6 average rating from 14 reviews, as a paid app, as of Sep 12, 2026.
SnapEngage Enterprise Chat is a Salesforce AppExchange app by SnapEngage. With a rating of 4.6★ from 14 reviews, it currently ranks #6 in the Chat And Web Conferencing category.
AppRanks data: SnapEngage Enterprise Chat ranks #6 in Chat And Web Conferencing on Salesforce AppExchange, placing it in the top 10% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
SnapEngage Enterprise Chat is a highly rated Salesforce app with a limited review volume. It is listed in the Chat And Web Conferencing category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 14 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (4.6★) signals consistent merchant satisfaction
- +Published by SnapEngage — established developer track record
Cons
- −Limited review base (14) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About SnapEngage Enterprise Chat
How SnapEngage Enterprise Chat works
SnapEngage is the premier omnichannel customer engagement platform. Since 2008, we've partnered with businesses to transform customer engagement throughout the customer lifecycle, positively impact KPIs, and drive measurable business outcomes.
Our clients consistently experience increased sales conversions, increased CSAT/NPS, and reduced cost-per-interaction after implementing SnapEngage. Our fully-featured, secure solution for sales and support teams offers robust CRM & Help Desk integrations, is HIPAA & PCI compliant, and includes advanced analytics to prove ROI.
Every day, SnapEngage drives positive outcomes in the following verticals: SaaS & Technology, Healthcare, E-Commerce & Retail, Travel & Hospitality, Real Estate, Insurance, Government, Education, Nonprofits, and more.
We're ready to partner with you to transform your customer engagement. Contact our Solution Specialists today to schedule a live, fully-customized product demo tailored to your business goals and service requirements.
Key features
- Drive proven results for your business with SnapEngage. Our dedicated enterprise chat solution increases site conversion rates and improves customer satisfaction. SnapEngage meets advanced security requirements and offers award-winning client services.
- SnapEngage's robust, native integration with Salesforce automatically creates new leads or support cases when site visitors contact you. Integrates with existing workflows and populates Leads, Contacts, Cases, Chat Transcripts, and custom fields.
- In addition, we proudly offer: HIPAA and PCI-compliant messaging technology, omnichannel integrations (SMS-to-Chat, Facebook Messenger, WeChat, Tweet-to-Chat, etc), Call Me, co-browsing, proactive chat, permissions, access rules, Design Studio, and more.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.
- HIPAA ComplianceMaintain compliance with HIPAA regulations for healthcare data.
- PCI Compliance ManagementEnsure your business meets PCI compliance standards.
Category rankings
As of Sep 12, 2026- Chat And Web Conferencing#6of 65Top 10%
- Collaboration#67of 401Top 17%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
SnapEngage Enterprise Chat ranks for 1 keywords across Salesforce AppExchange. Here are the top 1:
- Rank #9
Competitors & alternatives
SnapEngage Enterprise Chat doesn't have curated competitor matchups yet. Other tracked chat and web conferencing apps on Salesforce:
Frequently asked questions
What is SnapEngage Enterprise Chat?
SnapEngage Enterprise Chat is an app for Salesforce. It currently holds a 4.6-star rating from 14 merchant reviews, and it has been listed on the marketplace since 2010. It is listed under the Chat And Web Conferencing category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by SnapEngage.
Is SnapEngage Enterprise Chat free?
SnapEngage Enterprise Chat does not offer a permanent free plan on Salesforce. Pricing starts at 26, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses SnapEngage Enterprise Chat?
SnapEngage Enterprise Chat is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Chat And Web Conferencing category on Salesforce.
Where does SnapEngage Enterprise Chat rank on Salesforce?
SnapEngage Enterprise Chat currently sits at position #6 in the Chat And Web Conferencing category on Salesforce. That places it in the top 9% of 65 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What languages does SnapEngage Enterprise Chat support?
SnapEngage Enterprise Chat declares support for 12 languages on its Salesforce marketplace listing: nl, en, fi, fr, de, it, with 6 additional locales documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.