- Category rank
- #11 in Chat And Web Conferencing
- Price from
- $26 / user / month (USD)
- Listing audit
- 67/100
SnapEngage Enterprise Chat is a Salesforce AppExchange app by SnapEngage. With a rating of 4.6★ from 14 reviews, it currently ranks #11 in the Chat And Web Conferencing category.
SnapEngage Enterprise Chat is the #11 ranked Chat And Web Conferencing app on Salesforce, with a 4.6 average rating from 14 reviews, as a paid app, as of Nov 11, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 11, 2026
SnapEngage Enterprise Chat ranks #11 of 65 in Chat And Web Conferencing on Salesforce. It holds a 4.6★ average from 14 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2010
Cons
- −Only 14 reviews — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About SnapEngage Enterprise Chat
How SnapEngage Enterprise Chat works
SnapEngage is the premier omnichannel customer engagement platform. Since 2008, we've partnered with businesses to transform customer engagement throughout the customer lifecycle, positively impact KPIs, and drive measurable business outcomes.
Our clients consistently experience increased sales conversions, increased CSAT/NPS, and reduced cost-per-interaction after implementing SnapEngage. Our fully-featured, secure solution for sales and support teams offers robust CRM & Help Desk integrations, is HIPAA & PCI compliant, and includes advanced analytics to prove ROI.
Every day, SnapEngage drives positive outcomes in the following verticals: SaaS & Technology, Healthcare, E-Commerce & Retail, Travel & Hospitality, Real Estate, Insurance, Government, Education, Nonprofits, and more.
We're ready to partner with you to transform your customer engagement. Contact our Solution Specialists today to schedule a live, fully-customized product demo tailored to your business goals and service requirements.
Key features
- Drive proven results for your business with SnapEngage. Our dedicated enterprise chat solution increases site conversion rates and improves customer satisfaction. SnapEngage meets advanced security requirements and offers award-winning client services.
- SnapEngage's robust, native integration with Salesforce automatically creates new leads or support cases when site visitors contact you. Integrates with existing workflows and populates Leads, Contacts, Cases, Chat Transcripts, and custom fields.
- In addition, we proudly offer: HIPAA and PCI-compliant messaging technology, omnichannel integrations (SMS-to-Chat, Facebook Messenger, WeChat, Tweet-to-Chat, etc), Call Me, co-browsing, proactive chat, permissions, access rules, Design Studio, and more.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
Other capabilities (3)
role not classified yet
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.
- HIPAA ComplianceMaintain compliance with HIPAA regulations for healthcare data.
- PCI Compliance ManagementEnsure your business meets PCI compliance standards.
Ratings and reviews
Reviews for this app aren't archived by AppRanks yet — read them on Salesforce.
Category rankings
A category rank is the app's position in Salesforce's own category listing. Keyword ranks (search-result positions) are a separate measure.
- Chat And Web Conferencing#11of 65Top 17%
- Collaboration#56of 412Top 14%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
SnapEngage Enterprise Chat ranks for 1 keywords across Salesforce AppExchange. Here are the top 1:
- Rank #9
Competitors & alternatives
SnapEngage Enterprise Chat doesn't have curated competitor matchups yet.Other tracked Chat And Web Conferencing apps on Salesforce:
Looking to switch from SnapEngage Enterprise Chat?
See SnapEngage Enterprise Chat's alternatives ranked by audit score, rating, and review velocity.
Frequently asked questions
What is SnapEngage Enterprise Chat?
SnapEngage Enterprise Chat is a Salesforce app by SnapEngage, listed in Chat And Web Conferencing. It holds a 4.6-star average from 14 reviews on Salesforce. It has been listed since 2010.
Is SnapEngage Enterprise Chat free?
No. SnapEngage Enterprise Chat has no free plan on Salesforce; the paid plan is $26 / user / month (USD). Listed plans: Default Plan.
Where does SnapEngage Enterprise Chat rank on Salesforce?
SnapEngage Enterprise Chat ranks #11 of 65 apps in Chat And Web Conferencing on Salesforce.