These 10 apps lead Shopify App Store's Helpdesk category as of September 2026 — ranked by user rating, review count, and audit score, refreshed every 24 hours from the canonical Shopify marketplace listing.
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Updated · methodology: audit-score · About AppRanks
This is the curated shortlist — the top-ranked helpdesk apps. To browse every helpdesk app on Shopify App Store, see the full Helpdesk category.
This list ranks the top 10 Shopify apps classified under Helpdesk by the source marketplace's own taxonomy — apps appear here only because Shopify App Store itself tags them in this category, not because of any AppRanks editorial decision. Within the category set, ranking uses a Bayesian-ish blend of average rating × natural log of review count: the formula is , so a high-rating-low-review app doesn't leapfrog an established listing on a single 5-star outlier. The blend favors apps that are both well-reviewed AND have an established user base.
rating × ln(reviewCount + 1)AppRanks does not invent a proprietary score for public surfaces — the rank shown mirrors the marketplace's published category position exactly, scraped on a 12-24 hour refresh cycle from the canonical Shopify App Store listing. The category lookup happens at request time and the page is cached at the edge for 1 hour to absorb traffic spikes; the underlying ranking data refreshes daily so the list stays accurate within one day of any source change. AppRanks does not editorially promote or demote apps based on advertiser or partnership status — the same blend formula applies uniformly across every app on this platform.
Commslayer: AI Helpdesk & Chat
Ranks #1 in the Shopify App Store helpdesk category as a category-leading listing. Currently has a growing review traction (221 reviews, 4.9★ avg). Pricing: Free plan available. Position holds for the trailing 30-day window.
Pick if: Pick this if you prioritize merchant satisfaction over scale — Commslayer: AI Helpdesk & Chat holds a 4.9-star average across 221 reviews in the helpdesk category.
Ranks #2 in the Shopify App Store helpdesk category as a category-leading listing. A growing review traction (751 reviews) with a 4.9-star average. Pricing: Free plan available. Position holds for the trailing 30-day window.
Pick if: Pick this if you prioritize merchant satisfaction over scale — Redo holds a 4.9-star average across 751 reviews in the helpdesk category.
Ranks #3 in the Shopify App Store helpdesk category as a well-rated listing. Tracks at 4.3★ across 703 reviews — growing review traction. Pricing: Free plan available. Position holds for the trailing 30-day window.
Pick if: Pick this if you want an emerging helpdesk option — Gorgias: AI, Helpdesk & Chat ranks #3 on Shopify App Store and is still building review depth.
Zipchat AI Chatbot & Live Chat
Holds position #4 in the Shopify App Store helpdesk category as a category-leading listing. Currently has a growing review traction (192 reviews, 4.9★ avg). Pricing: Free plan available. Refresh: daily from the source marketplace.
Chatway Live Chat & AI Chatbot
Currently sits at #5 in the Shopify App Store helpdesk category as a category-leading listing. A growing review traction (281 reviews) with a 4.9-star average. Pricing: Free plan available. Refresh: daily from the source marketplace.
Flyweight AI Chatbot Live Chat
Holds position #6 in the Shopify App Store helpdesk category as a category-leading listing. Tracks at 4.8★ across 125 reviews — growing review traction. Pricing: Free plan available. Refresh: daily from the source marketplace.
Currently sits at #7 in the Shopify App Store helpdesk category as a category-leading listing. Currently has an established review history (1,338 reviews, 4.8★ avg). Pricing: Free plan available. AppRanks tracks this listing on a 24-hour cycle.
Richpanel: AI Customer Support
Holds position #8 in the Shopify App Store helpdesk category as a category-leading listing. A growing review traction (139 reviews) with a 4.9-star average. Pricing: Free plan available. AppRanks tracks this listing on a 24-hour cycle.
Currently sits at #9 in the Shopify App Store helpdesk category as a highly rated listing. Tracks at 4.7★ across 79 reviews — early-stage review volume. Pricing: Free plan available. AppRanks tracks this listing on a 24-hour cycle.
Holds position #10 in the Shopify App Store helpdesk category as a category-leading listing. Currently has a growing review traction (222 reviews, 4.8★ avg). Pricing: Free plan available. Source: Shopify App Store's own published category position.
Same data as the ranked cards, condensed into a sortable-by-eye grid: rating × review depth × pricing tier across the top 10 helpdesk apps on Shopify App Store.
| # | App | Rating | Reviews | Pricing |
|---|---|---|---|---|
| 1 | Commslayer: AI Helpdesk & Chat | 4.9★ | 221 | Free plan available |
| 2 | Redo | 4.9★ | 751 | Free plan available |
| 3 | Gorgias: AI, Helpdesk & Chat | 4.3★ | 703 | Free plan available |
| 4 | Zipchat AI Chatbot & Live Chat | 4.9★ | 192 | Free plan available |
| 5 | Chatway Live Chat & AI Chatbot | 4.9★ | 281 | Free plan available |
| 6 | Flyweight AI Chatbot Live Chat | 4.8★ | 125 | Free plan available |
| 7 | Tidio: AI Chatbot & Live Chat | 4.8★ | 1,338 | Free plan available |
| 8 | Richpanel: AI Customer Support | 4.9★ | 139 | Free plan available |
| 9 | BotSpace: AI Chat & Helpdesk | 4.7★ | 79 | Free plan available |
| 10 | DC: WhatsApp Marketing + API | 4.8★ | 222 | Free plan available |
Want to compare any two apps in detail (features, ratings trend, pricing plans side-by-side)? Open the head-to-head page from the "Compare to #N" link on each card above. Custom multi-app comparisons, historical rank trajectory, and CSV export are available on a paid plan.
Methodology details: /glossary/audit-score · /about.
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