Zipchat AI Chatbot & Live Chat for Shopify App Store
By ZIPCHAT INC
Zipchat AI Chatbot & Live Chat is the #3 ranked helpdesk app on Shopify, with a 4.9 average rating from 191 reviews, 6 of which arrived in the last 30 days, with a free plan available, as of Sep 4, 2026.
Zipchat AI Chatbot & Live Chat is a Shopify App Store app by ZIPCHAT INC, launched May 2023. With a rating of 4.9★ from 191 reviews, it currently ranks #3 in the Helpdesk category.
AppRanks data: Zipchat AI Chatbot & Live Chat added 27 reviews in the last 90 days (16% of its all-time review count) — review velocity is slowing, with the 30-day pace running below the 90-day pace.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Zipchat AI Chatbot & Live Chat is a category-leading Shopify app with a growing review traction. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 191 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (4.9★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by ZIPCHAT INC — established developer track record
Cons
- −Single-language listing (English) — international merchants may need translation tooling
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About Zipchat AI Chatbot & Live Chat
How Zipchat AI Chatbot & Live Chat works
Proactive Shopify AI Chat & AI Chatbot built to turn customer support into sales. It greets shoppers on Live Chat, WhatsApp, Instagram and email. The AI Agent acts in the AI chat: order tracking, discounts, product recommendations, upsells, returns & refunds, cart recovery & FAQ automation. It handles customer support and customer service 24/7, on all channels. With custom tools and skills it acts inside any software you connect, from your CRM to checkout. Fully multilingual & self-training.
Screenshots
Key features
- One AI Agent active in AI Chatbot & Live Chat across WhatsApp, Instagram & email
- AI Chat takes actions: order tracking, returns, COD, discounts & stock checks
- AI customer support & customer service: product, sizing, shipping & FAQ answers
- AI Sales Chatbot & Shopping Assistant: recommendations, upsells & cart recovery
- Multilingual conversational AI Agent ties every chat to revenue, 24/7 on AI Chat
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Agent AvatarCustomize your support experience with personalized agent avatars.common
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.table-stakes
- AI-Powered ResponsesGenerate automated responses using AI technology.common
- AI-Powered SummariesGenerate concise summaries using AI for quick insights and overviews.common
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.common
- Automated AssignmentAutomatically assign tasks or items to users based on set criteria.common
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.common
- Behavior TrackingAnalyze user behavior to improve engagement and retention.common
- Brevo IntegrationIntegrate with Brevo for streamlined marketing communications.
- Cart RecoveryRecover lost sales by reminding customers of their abandoned carts.differentiator
- Chat AssignmentAssign chats to specific team members for better management.differentiator
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.differentiator
- Chat ButtonsAdd buttons to facilitate quick access to chat support.common
- Chat FlowsCreate structured chat flows to guide conversations effectively.differentiator
- ChatGPT IntegrationIntegrate ChatGPT for AI-driven customer support and engagement.common
- Checkout ProcessStreamline the checkout process to enhance customer experience and reduce cart abandonment.common
- Checkout EmailsSend emails related to the checkout process to enhance customer experience.niche
- Claude AILeverage Claude AI for advanced conversational capabilities and insights.niche
- COD VerificationVerify cash on delivery orders to reduce fraud and ensure payment.common
- Cross-Sell DiscountsOffer discounts on related products to encourage cross-selling.differentiator
- Customer Insights AnalysisGain actionable insights from customer data to drive decisions.differentiator
- Customer Feedback SurveysGather customer insights through targeted feedback surveys.differentiator
- Percentage and Volume DiscountsApply percentage and volume discounts to incentivize purchases.common
- Email CommunicationUtilize email as a primary channel for customer communication.common
- Email ChatIntegrate email communication within your chat platform.differentiator
- Email NotificationsSend timely notifications to customers via email for important updates.common
- Emoji and Sticker SupportEnhance communication with emojis and stickers in chats.differentiator
- EncryptionUse encryption techniques to secure data and communications.common
- Escalation ManagementManage and prioritize customer issues through escalation processes.common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.table-stakes
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.differentiator
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Multi-Language SupportOffer a multilingual experience for your customers.common
- Multi-Store SupportOperate multiple stores or domains from a single platform effortlessly.common
- Order TrackingTrack orders efficiently with integrated order tracking features.common
- PhoneUtilize phone features for customer support and communication.differentiator
- Product RecommendationsProvide personalized product recommendations to boost sales.table-stakes
- Quick RepliesProvide instant responses to common customer inquiries.table-stakes
- Real-Time TranslationTranslate content instantly for a global audience.differentiator
- ReportingGenerate and view reports on various metrics and data.common
- Response TemplatesUse predefined templates to respond quickly to customer inquiries.common
- Review Request AutomationSend and manage requests for feedback and reviews.common
- Rule-Based TriggersImplement triggers based on defined rules for automated actions.common
- Self-Service PortalAllow customers to manage their accounts and access resources independently.common
- Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.common
- Social Media ManagementManage and schedule posts across various social media platforms.differentiator
- Spam DetectionIdentify and filter out spam messages in communications.common
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.common
- Survey CollectionCollect valuable insights through customizable surveys and feedback forms.common
- Tagging SystemImplement a tagging system to enhance organization and searchability.differentiator
- Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.common
- Upsell BundlesCreate bundles to encourage upselling and increase average order value.common
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.table-stakes
- Exclusive Discount OffersCreate and manage exclusive discount offers for customers.niche
- FAQ AutomationAutomatically manage FAQs to provide instant answers to customer inquiries.niche
- Instant SuggestionsProvide users with real-time suggestions based on their input.common
Pricing plans
Free
|
Starter49/month
|
Most popular Growth129/month
|
Pro249/month
|
Ratings and reviews
- 5160 (84%)
- 41 (1%)
- 30 (0%)
- 21 (1%)
- 13 (2%)
Category rankings
As of Sep 4, 2026See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Zipchat AI Chatbot & Live Chat ranks for 100 keywords across Shopify App Store. Here are the top 3:
- Rank #1
- Rank #2
- Rank #2
Competitors & alternatives
Zipchat AI Chatbot & Live Chat doesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is Zipchat AI Chatbot & Live Chat?
Zipchat AI Chatbot & Live Chat is an app for Shopify. It currently holds a 4.9-star rating from 191 merchant reviews, and it has been listed on the marketplace since 2023. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by ZIPCHAT INC.
Is Zipchat AI Chatbot & Live Chat free?
Zipchat AI Chatbot & Live Chat offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Starter, Growth, Pro unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses Zipchat AI Chatbot & Live Chat?
Zipchat AI Chatbot & Live Chat is actively installed across Shopify stores tracked by AppRanks. Its review base of 191 suggests adoption is concentrated in growth-stage and mid-market stores. It is part of the Helpdesk category on Shopify.
Where does Zipchat AI Chatbot & Live Chat rank on Shopify?
Zipchat AI Chatbot & Live Chat currently sits at position #3 in the Helpdesk category on Shopify. That places it in the top 1% of 257 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Zipchat AI Chatbot & Live Chat integrate with?
Zipchat AI Chatbot & Live Chat lists 14 integrations on its Shopify marketplace page. The most prominent are Checkout, Shopify Admin, ChatGPT, Claude, Emails, Instagram, plus 8 additional integrations listed on the marketplace page. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
How active are Zipchat AI Chatbot & Live Chat reviews?
Zipchat AI Chatbot & Live Chat has received 6 reviews in the last 30 days, 27 in the last 90 days. The 30-day pace is slower than the 90-day pace — review volume is decelerating. Review velocity is one of the faster-moving signals on a marketplace listing — sustained pace correlates with active install growth and ongoing developer engagement, while a sharp drop is often the earliest visible signal of a stalled listing.