Gladly: AI Customer Support for Shopify App Store
By Gladly Inc
Gladly: AI Customer Support is the #14 ranked helpdesk app on Shopify, with a 4.7 average rating from 28 reviews, with a free plan available, as of July 9, 2026.
Gladly: AI Customer Support is a Shopify App Store app by Gladly Inc, launched February 2021. With a rating of 4.7★ from 28 reviews, it currently ranks #14 in the Helpdesk category.
AppRanks data: Gladly: AI Customer Support ranks #14 in Helpdesk on Shopify App Store, placing it in the top 7% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Gladly: AI Customer Support is a highly rated Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 28 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (4.7★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Gladly Inc — established developer track record
Cons
- −Limited review base (28) — ratings can shift significantly with new feedback
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About Gladly: AI Customer Support
How Gladly: AI Customer Support works
A simple yet powerful customer support software, built for lean teams that still want access to Gladly's best-in-class AI workflows. When customers reach out via email or chat, our AI automatically resolves orders, returns, and common questions — no agent required. When customers need a human, you step in with full context on every conversation and previous order in one unified view. Stop losing shoppers to slow response times. Gladly has everything your team (and customers) need to succeed.
Screenshots
Key features
- AI Resolution: AI fully resolves orders, returns, and WISMO without an agent
- AI Assist: AI gathers context and hands off to your team, reducing handle time
- Conversation History: Every email and chat in one view — no repeat explanations
- Native Email & Chat Support: Manage email and chat queries from one place
- Usage-Based Pricing: Pay only when Gladly helps your customer resolve an issue
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.table-stakes
- AI-Powered ResponsesGenerate automated responses using AI technology.Common
- AI-Powered SummariesGenerate concise summaries using AI for quick insights and overviews.Common
- AnalyticsAccess and analyze data to gain insights into your business performance.Common
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.Common
- Automated AssignmentAutomatically assign tasks or items to users based on set criteria.Differentiator
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.Common
- Business Hours ManagementSet and manage your business operating hours effectively.Differentiator
- Callback ServiceImplement callback functionality to enhance user interactions.Common
- Chat AssignmentAssign chats to specific team members for better management.Differentiator
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.Differentiator
- Chat ButtonsAdd buttons to facilitate quick access to chat support.table-stakes
- Chat FlowsCreate structured chat flows to guide conversations effectively.Differentiator
- Live Chat SupportProvide real-time assistance to customers through a chat window.table-stakes
- Checkout ProcessStreamline the checkout process to enhance customer experience and reduce cart abandonment.Common
- Cross-Sell DiscountsOffer discounts on related products to encourage cross-selling.Common
- Customer Insights AnalysisGain actionable insights from customer data to drive decisions.Common
- Percentage and Volume DiscountsApply percentage and volume discounts to incentivize purchases.Common
- Email CommunicationUtilize email as a primary channel for customer communication.Common
- Email ChatIntegrate email communication within your chat platform.Differentiator
- Emoji and Sticker SupportEnhance communication with emojis and stickers in chats.Differentiator
- EncryptionUse encryption techniques to secure data and communications.Common
- Escalation ManagementManage and prioritize customer issues through escalation processes.Common
- File Upload SupportEasily upload images and photos for your products.Common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.table-stakes
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.table-stakes
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Multi-Language SupportOffer a multilingual experience for your customers.Common
- Multi-Store SupportOperate multiple stores or domains from a single platform effortlessly.Common
- Order TrackingTrack orders efficiently with integrated order tracking features.Common
- PhoneUtilize phone features for customer support and communication.Common
- Product RecommendationsProvide personalized product recommendations to boost sales.table-stakes
- Push NotificationsDeliver real-time updates and alerts directly to users' devices.Common
- Quick RepliesProvide instant responses to common customer inquiries.table-stakes
- Real-Time TranslationTranslate content instantly for a global audience.Differentiator
- ReportingGenerate and view reports on various metrics and data.Common
- Response TemplatesUse predefined templates to respond quickly to customer inquiries.Differentiator
- Rule-Based TriggersImplement triggers based on defined rules for automated actions.Common
- Self-Service PortalAllow customers to manage their accounts and access resources independently.Differentiator
- Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.Differentiator
- Shipping NotificationsNotify customers about their shipping status and delivery updates.Common
- SMS MessagingEngage customers through targeted SMS messages for promotions and updates.Common
- Social Media ManagementManage and schedule posts across various social media platforms.Common
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.Common
- Tagging SystemImplement a tagging system to enhance organization and searchability.Differentiator
- Upsell BundlesCreate bundles to encourage upselling and increase average order value.Common
- Voice SupportProvide assistance to customers through voice communication channels.Common
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.table-stakes
- Return ProcessingHandle product returns efficiently to improve customer satisfaction.Niche
- 24/7 Customer SupportAccess customer support anytime with 24/7 availability for assistance.Common
Pricing plans
Free
|
Starter250/month
|
Category rankings
As of Jul 9, 2026See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Gladly: AI Customer Support ranks for 41 keywords across Shopify App Store. Here are the top 3:
- 1.helpdeskRank #23
- Rank #2
- Rank #3
Competitors & alternatives
Gladly: AI Customer Supportdoesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is Gladly: AI Customer Support?
Gladly: AI Customer Support is an app for Shopify. It currently holds a 4.7-star rating from 28 merchant reviews, and it has been listed on the marketplace since 2021. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Gladly Inc.
Is Gladly: AI Customer Support free?
Gladly: AI Customer Support offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Starter unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses Gladly: AI Customer Support?
Gladly: AI Customer Support is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does Gladly: AI Customer Support rank on Shopify?
Gladly: AI Customer Support currently sits at position #14 in the Helpdesk category on Shopify. That places it in the top 7% of 215 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Gladly: AI Customer Support integrate with?
Gladly: AI Customer Support lists 6 integrations on its Shopify marketplace page. The most prominent are Checkout, Attentive, Klaviyo, Postscript, Stella Connect, Yotpo. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.