Redo for Shopify App Store
Redo is the #2 ranked helpdesk app on Shopify, with a 4.9 average rating from 749 reviews, with a free plan available, as of Sep 5, 2026.
Redo is a Shopify App Store app by Redo Tech, Inc, launched May 2020. With a rating of 4.9★ from 749 reviews, it currently ranks #2 in the Helpdesk category.
AppRanks data: Redo ranks #2 in Helpdesk on Shopify App Store, placing it in the top 1% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Redo is a category-leading Shopify app with a growing review traction. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 749 reviews show steady adoption but the app hasn't crossed the heavy-volume bar yet. Review accumulation at this stage tends to come from segment-specific use cases rather than universal adoption, so fit-to-stack matters more than category-leader brand recognition. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (4.9★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Redo Tech, Inc — established developer track record
Cons
- −Single-language listing (English) — international merchants may need translation tooling
Looking to switch from Redo?
See Redo's alternatives ranked by audit score, rating, and review velocity.
About Redo
How Redo works
Upgrade to Redo to transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Streamline fulfillment with a smart shipping & fulfillment system. Increase customer satisfaction and repeat purchases by providing personalized customer support with AI and self-service flows. Drive customers to branded landing pages and promote upsells through order tracking and a full ESP.
Screenshots
Key features
- Increase profit at each touchpoint of the buyer journey.
- Increase exchange rates and decrease return rates with AI personalization
- AI-first customer service in one unified inbox. Both for desktop and mobile app.
- A full email and sms platform with shoppable email and AI persona targeting
- Increase conversion rates in your checkout flow with AI-driven A/B testing
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- AI-Powered ResponsesGenerate automated responses using AI technology.
- AI-Powered SummariesGenerate concise summaries using AI for quick insights and overviews.
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.common
- Automated AssignmentAutomatically assign tasks or items to users based on set criteria.
- Automated Approval ProcessesStreamline workflows with automatic approval for requests.
- Automated RefundsProcess refunds automatically for returned items or canceled orders.
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.
- Customer BlocklistsManage customer blocklists to control communication preferences.
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.
- Checkout ProcessStreamline the checkout process to enhance customer experience and reduce cart abandonment.common
- Checkout TrackingMonitor the checkout process to identify drop-off points.common
- Custom Branding SolutionsImplement custom branding strategies to enhance your market presence.common
- Customer Feedback SurveysGather customer insights through targeted feedback surveys.
- Custom Policy ManagementCreate and manage tailored policies for your business operations.
- Discount CodesCreate and manage discount codes to incentivize purchases.differentiator
- Email CommunicationUtilize email as a primary channel for customer communication.common
- Email NotificationsSend timely notifications to customers via email for important updates.common
- Escalation ManagementManage and prioritize customer issues through escalation processes.
- Gift CardsSell gift cards for customers to give as presents or use themselves.
- Holiday GiftsManage and promote holiday gift options and returns for customers.
- In-Store ReturnsAllow customers to return online purchases at physical store locations.
- Live Chat SupportEngage with support agents in real-time through live chat.common
- Non-Returnable Items PolicyDefine and manage policies for non-returnable items effectively.
- Order TrackingTrack orders efficiently with integrated order tracking features.differentiator
- PhoneUtilize phone features for customer support and communication.
- Product ExchangesFacilitate product exchanges between customers and your store.
- QR Code GenerationGenerate dynamic QR codes for marketing and product information access.
- Refund ManagementManage and track all customer refunds efficiently.
- Product ReplacementsManage product replacements for customer orders.
- ReportingGenerate and view reports on various metrics and data.common
- Response TemplatesUse predefined templates to respond quickly to customer inquiries.
- Return PortalFacilitate product returns through a dedicated portal.
- Return Reasons ManagementTrack and categorize reasons for product returns to improve offerings.
- Return Windows ManagementSet and manage return windows for customer orders effectively.
- Rule-Based TriggersImplement triggers based on defined rules for automated actions.differentiator
- Self-Service PortalAllow customers to manage their accounts and access resources independently.
- Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.
- Shipping LabelsGenerate and print shipping labels for order fulfillment.
- SMS MessagingEngage customers through targeted SMS messages for promotions and updates.common
- SMS NotificationsSend timely SMS notifications and alerts to your audience.common
- Social Media ManagementManage and schedule posts across various social media platforms.common
- Spam DetectionIdentify and filter out spam messages in communications.
- Stock UpdatesStay informed about changes in stock levels and availability.
- Tagging SystemImplement a tagging system to enhance organization and searchability.common
- Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.
- Personalized SupportProvide customized support solutions based on individual customer needs.
- Unlimited Return ManagementManage an unlimited number of product returns efficiently.
Pricing plans
Returns
|
Checkout10/month
|
Most popular 10/month
|
Fulfillment99/month
|
Category rankings
As of Sep 5, 2026- Helpdesk#2of 263Top 1%
- Returns and exchanges#4of 260Top 2%
- Return and warranty#11of 297Top 4%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Featured placements
Redo has been featured in the following sections on Shopify App Store in the last 30 days:
- categoryRecommended support apps
Keyword rankings
Redo ranks for 25 keywords across Shopify App Store. Here are the top 3:
- Rank #2
- Rank #5
- 3.brandedRank #7
Competitors & alternatives
Redo doesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is Redo?
Redo is an app for Shopify. It currently holds a 4.9-star rating from 749 merchant reviews, and it has been listed on the marketplace since 2020. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Redo Tech, Inc.
Is Redo free?
Redo offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Checkout, Email, Fulfillment unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Where does Redo rank on Shopify?
Redo currently sits at position #2 in the Helpdesk category on Shopify. That places it in the top 1% of 263 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Redo integrate with?
Redo lists 10 integrations on its Shopify marketplace page. The most prominent are Checkout, Customer accounts, Shopify POS, Shopify Flow, CommentSold, Gorgias, plus 4 additional integrations listed on the marketplace page. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.