SB: Helpdesk, Live Chat & FAQs for Shopify App Store
SB: Helpdesk, Live Chat & FAQs is the #11 ranked support app on Shopify, with a 4.6 average rating from 317 reviews, with a free plan available, as of Sep 5, 2026.
SB: Helpdesk, Live Chat & FAQs is a Shopify App Store app by Shark Byte, Inc, launched December 2015. With a rating of 4.6★ from 317 reviews, it currently ranks #11 in the Support category.
AppRanks data: SB: Helpdesk, Live Chat & FAQs ranks #11 in Support on Shopify App Store, placing it in the top 37% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
SB: Helpdesk, Live Chat & FAQs is a highly rated Shopify app with a growing review traction. It is listed in the Support category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 317 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (4.6★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Shark Byte, Inc — established developer track record
Cons
- −Single-language listing (English) — international merchants may need translation tooling
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About SB: Helpdesk, Live Chat & FAQs
How SB: Helpdesk, Live Chat & FAQs works
HelpCenter combines a Helpdesk, Live Chat & AI FAQ Builder to simplify customer support. Create an SEO-friendly FAQ Page, Product FAQ sections, and FAQ Accordion with ChatGPT. Translate FAQs into multiple languages with our partner app, LangShop. Manage email, chat, and Messenger from a single helpdesk, while customers find answers, track orders, and contact your team through a self-service widget. Deliver reliable support to customers with multi-channel ticketing & centralized support.
Screenshots
Key features
- Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT
- 25+ templates: for FAQ page, self-service widget, contact form, product tabs
- Easily add product tabs, share content across multiple products with shared tabs
- Self-service: add a widget w/ a contact form, order tracking & FAQs on any page
- Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Agent AvatarCustomize your support experience with personalized agent avatars.common
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.common
- AI-Powered ResponsesGenerate automated responses using AI technology.differentiator
- AI-Powered SummariesGenerate concise summaries using AI for quick insights and overviews.differentiator
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.common
- Automated AssignmentAutomatically assign tasks or items to users based on set criteria.differentiator
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.differentiator
- Basic Plan Plus FeaturesEnjoy additional features beyond the standard basic plan offerings.
- Business Hours ManagementSet and manage your business operating hours effectively.common
- Chat AssignmentAssign chats to specific team members for better management.common
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.common
- Chat ButtonsAdd buttons to facilitate quick access to chat support.common
- Chat FlowsCreate structured chat flows to guide conversations effectively.common
- ChatGPT IntegrationIntegrate ChatGPT for AI-driven customer support and engagement.
- Customer Insights AnalysisGain actionable insights from customer data to drive decisions.common
- Email CommunicationUtilize email as a primary channel for customer communication.common
- Email ChatIntegrate email communication within your chat platform.common
- Email NotificationsSend timely notifications to customers via email for important updates.common
- Escalation ManagementManage and prioritize customer issues through escalation processes.differentiator
- Everything in Free PlusAccess everything in Free, plus additional features.
- Facebook Messenger IntegrationIntegrate Facebook Messenger for real-time customer communication.common
- File Upload SupportEasily upload images and photos for your products.common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.common
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.common
- Language Shop IntegrationIntegrate multiple languages into your store for a global audience.
- Live Chat SupportEngage with support agents in real-time through live chat.common
- Multi-Language SupportOffer a multilingual experience for your customers.common
- Order TrackingTrack orders efficiently with integrated order tracking features.common
- Priority SupportReceive prioritized assistance to resolve issues faster.common
- Quick RepliesProvide instant responses to common customer inquiries.common
- Rule-Based TriggersImplement triggers based on defined rules for automated actions.common
- Send TranscriptAutomatically send conversation transcripts to users after support interactions.common
- Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.differentiator
- Social Media ManagementManage and schedule posts across various social media platforms.differentiator
- Standard FeaturesAccess a comprehensive set of essential features for your store.
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.common
- Tagging SystemImplement a tagging system to enhance organization and searchability.common
- Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.common
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.common
- Email ManagementOrganize and manage email communications and campaigns.
Pricing plans
Free
|
Basic5.99/month
|
Most popular Standard19.99/month
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Advanced49.99/month
|
Category rankings
As of Sep 5, 2026- Support#11of 30Top 37%
- Store management#21of 37Top 57%
- Helpdesk#30of 263Top 12%
- Chat#134of 976Top 14%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Featured placements
SB: Helpdesk, Live Chat & FAQs has been featured in the following sections on Shopify App Store in the last 30 days:
- categorySupport
- categoryRecommended support apps
Keyword rankings
SB: Helpdesk, Live Chat & FAQs ranks for 38 keywords across Shopify App Store. Here are the top 3:
- Rank #9
- 2.helpdeskRank #10
- Rank #10
Competitors & alternatives
SB: Helpdesk, Live Chat & FAQs doesn't have curated competitor matchups yet. Other tracked support apps on Shopify:
Frequently asked questions
What is SB: Helpdesk, Live Chat & FAQs?
SB: Helpdesk, Live Chat & FAQs is an app for Shopify. It currently holds a 4.6-star rating from 317 merchant reviews, and it has been listed on the marketplace since 2015. It is listed under the Support category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Shark Byte, Inc.
Is SB: Helpdesk, Live Chat & FAQs free?
SB: Helpdesk, Live Chat & FAQs offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Basic, Standard, Advanced unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses SB: Helpdesk, Live Chat & FAQs?
SB: Helpdesk, Live Chat & FAQs is actively installed across Shopify stores tracked by AppRanks. Its review base of 317 suggests adoption is concentrated in growth-stage and mid-market stores. It is part of the Support category on Shopify.
Where does SB: Helpdesk, Live Chat & FAQs rank on Shopify?
SB: Helpdesk, Live Chat & FAQs currently sits at position #11 in the Support category on Shopify. That places it in the top 37% of 30 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does SB: Helpdesk, Live Chat & FAQs integrate with?
SB: Helpdesk, Live Chat & FAQs lists 4 integrations on its Shopify marketplace page. The most prominent are Shopify Admin, ChatGPT, Facebook Messenger, LangShop. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.