eDesk ‑ AI, Helpdesk & Chat for Shopify App Store
By xSellco Ltd
eDesk ‑ AI, Helpdesk & Chat is the #12 ranked helpdesk app on Shopify, with a 4.8 average rating from 29 reviews, with a free plan available, as of July 8, 2026.
eDesk ‑ AI, Helpdesk & Chat is a Shopify App Store app by xSellco Ltd, launched July 2016. With a rating of 4.8★ from 29 reviews, it currently ranks #12 in the Helpdesk category.
AppRanks data: eDesk ‑ AI, Helpdesk & Chat ranks #12 in Helpdesk on Shopify App Store, placing it in the top 6% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
eDesk ‑ AI, Helpdesk & Chat is a category-leading Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 29 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (4.8★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by xSellco Ltd — established developer track record
Cons
- −Limited review base (29) — ratings can shift significantly with new feedback
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About eDesk ‑ AI, Helpdesk & Chat
How eDesk ‑ AI, Helpdesk & Chat works
eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes - by seamlessly integrating your Shopify store and 300+ marketplaces/channels, eDesk centralizes all customer conversations into one intelligent inbox. Our AI-powered tools help you resolve queries faster, turn support interactions into sales opportunities, and deliver exceptional customer experiences that drive repeat purchases.
Screenshots
Key features
- All customer conversations centralized in one inbox
- 24/7 chatbot for common questions and purchases
- AI-assisted support to boost agent productivity
- Adjust Shopify orders directly within eDesk—no tab switching
- Turn conversations into conversions with eDesk Pre-sales
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Agent AvatarCustomize your support experience with personalized agent avatars.Differentiator
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.Common
- AI-Powered ResponsesGenerate automated responses using AI technology.Differentiator
- AI-Powered SummariesGenerate concise summaries using AI for quick insights and overviews.Differentiator
- AnalyticsAccess and analyze data to gain insights into your business performance.Common
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.Common
- Automated AssignmentAutomatically assign tasks or items to users based on set criteria.Differentiator
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.Differentiator
- Business Hours ManagementSet and manage your business operating hours effectively.Differentiator
- Chat AssignmentAssign chats to specific team members for better management.Differentiator
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.Common
- Chat ButtonsAdd buttons to facilitate quick access to chat support.Common
- Chat FlowsCreate structured chat flows to guide conversations effectively.Differentiator
- Live Chat SupportProvide real-time assistance to customers through a chat window.Common
- Customer Insights AnalysisGain actionable insights from customer data to drive decisions.Common
- Customer Feedback SurveysGather customer insights through targeted feedback surveys.Common
- Percentage and Volume DiscountsApply percentage and volume discounts to incentivize purchases.Common
- Email CommunicationUtilize email as a primary channel for customer communication.Common
- Email ChatIntegrate email communication within your chat platform.Differentiator
- Emoji and Sticker SupportEnhance communication with emojis and stickers in chats.Common
- Escalation ManagementManage and prioritize customer issues through escalation processes.Differentiator
- File Upload SupportEasily upload images and photos for your products.Common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.Common
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Multi-Language SupportOffer a multilingual experience for your customers.Common
- Multi-Store SupportOperate multiple stores or domains from a single platform effortlessly.Common
- Order TrackingTrack orders efficiently with integrated order tracking features.Common
- PhoneUtilize phone features for customer support and communication.Common
- Product RecommendationsProvide personalized product recommendations to boost sales.Common
- Quick RepliesProvide instant responses to common customer inquiries.Common
- Real-Time TranslationTranslate content instantly for a global audience.Differentiator
- ReportingGenerate and view reports on various metrics and data.Common
- Response TemplatesUse predefined templates to respond quickly to customer inquiries.Differentiator
- Review Request AutomationSend and manage requests for feedback and reviews.Common
- Rule-Based TriggersImplement triggers based on defined rules for automated actions.Common
- Self-Service PortalAllow customers to manage their accounts and access resources independently.Differentiator
- Send TranscriptAutomatically send conversation transcripts to users after support interactions.Common
- Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.Differentiator
- Shipping NotificationsNotify customers about their shipping status and delivery updates.Differentiator
- SMS MessagingEngage customers through targeted SMS messages for promotions and updates.Common
- Social Media ManagementManage and schedule posts across various social media platforms.Common
- Spam DetectionIdentify and filter out spam messages in communications.Common
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.Common
- Survey CollectionCollect valuable insights through customizable surveys and feedback forms.Common
- Tagging SystemImplement a tagging system to enhance organization and searchability.Common
- Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.table-stakes
- TikTok Shop IntegrationIntegrate your store with TikTok to sell products directly on the platform.
- Video Call SupportEngage with customers through real-time video calls for enhanced support.Niche
- Voice SupportProvide assistance to customers through voice communication channels.Common
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.Common
Pricing plans
Essential49/month
|
Growth115/month
|
Most popular Pro149/month
|
Category rankings
As of Jul 8, 2026See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
eDesk ‑ AI, Helpdesk & Chat ranks for 47 keywords across Shopify App Store. Here are the top 3:
- 1.helpdeskRank #3
- Rank #3
- Rank #6
Competitors & alternatives
eDesk ‑ AI, Helpdesk & Chatdoesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is eDesk ‑ AI, Helpdesk & Chat?
eDesk ‑ AI, Helpdesk & Chat is an app for Shopify. It currently holds a 4.8-star rating from 29 merchant reviews, and it has been listed on the marketplace since 2016. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by xSellco Ltd.
Is eDesk ‑ AI, Helpdesk & Chat free?
eDesk ‑ AI, Helpdesk & Chat does not offer a permanent free plan on Shopify. Pricing starts at 49, and the listed tiers are Essential, Growth, Pro. Trial availability and exact billing terms are mirrored from the live Shopify listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses eDesk ‑ AI, Helpdesk & Chat?
eDesk ‑ AI, Helpdesk & Chat is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does eDesk ‑ AI, Helpdesk & Chat rank on Shopify?
eDesk ‑ AI, Helpdesk & Chat currently sits at position #12 in the Helpdesk category on Shopify. That places it in the top 6% of 215 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does eDesk ‑ AI, Helpdesk & Chat integrate with?
eDesk ‑ AI, Helpdesk & Chat lists 5 integrations on its Shopify marketplace page. The most prominent are Amazon, Instagram, Klaviyo, TikTok Shop, WhatsApp. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does eDesk ‑ AI, Helpdesk & Chat support?
eDesk ‑ AI, Helpdesk & Chat declares support for 5 languages on its Shopify marketplace listing: English, French, German, Spanish, Italian. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.