Gorgias: AI, Helpdesk & Chat for Shopify App Store

Thank you for sharing your experience, Unagi team!We’re delighted to hear that the AI Shopping Assistant is already making it easier for your customers to find the right products and complete their purchases. It’s also great to know that you’re off to a strong start and seeing positive results.As you continue exploring its capabilities, we’re confident you’ll discover even more ways to tailor the experience to your business and customers. If there’s ever anything we can do to help you get the most out of it, our team is always here to support you.Thank you for choosing Gorgias. We look forward to being part of your continued success!

Thank you for taking the time to share your feedback. We truly value hearing from our merchants, and we share your comments directly with our Product team.We understand that changes to the user interface can impact established workflows. As Gorgias continues to evolve, updates to the platform are necessary to deliver improvements, new capabilities, and an overall better experience. While we strive to make these transitions as smooth as possible, we recognize that not every change will meet everyone’s expectations.Our Product team carefully reviews customer feedback and prioritizes enhancements based on customer impact and broader platform needs. We remain committed to continuously improving Gorgias, and feedback like yours plays an important role in shaping that process.A member of our management team will also be reaching out to you privately to better understand your experience and discuss your feedback in more detail.

Thank you for sharing your experience, Kit-Cat Klock team!It’s fantastic to hear how well Gorgias has fit into your support operation. Knowing that our AI Agent is resolving a significant number of conversations while working seamlessly alongside your team is exactly the kind of outcome we strive for.We’re also pleased that our Shopify and ShipBob integrations have helped bring everything together into a workflow that works for your business.Thank you for putting your trust in Gorgias. We appreciate your partnership and look forward to supporting your team as you continue to grow.

Thank you for taking the time to share your experience and provide your feedback. We regret to hear that you feel this way about your experience. While our AI requires an initial investment of time to configure and train properly, this setup is essential to ensuring it performs accurately and delivers the best long-term results for each merchant’s unique workflows and support needs.To provide additional context, our Support team is available 24/7 to help customers with questions and technical issues. In addition, our onboarding experience is tailored to each merchant’s needs. Depending on the account, customers either follow a structured self-guided onboarding experience with step-by-step guides, videos, and Help Center documentation, or work directly with an Implementation Manager for personalized onboarding assistance.We appreciate the time you spent evaluating Gorgias. We continue to invest heavily in our platform, including AI capabilities, integrations, and the overall customer experience, and customer feedback plays an important role in shaping these improvements.Should you ever decide to reconsider Gorgias, we’d be happy to welcome you back and support you throughout the process. Additionally, a member of our management team will be reaching out to you directly to discuss your experience in more detail.

Thank you for taking the time to share your experience, Free Fly Apparel!We’re delighted to hear that your onboarding experience with Gorgias AI has been a positive one and that your team is already seeing the value of AI as you continue refining your knowledge base. We understand that successful AI adoption takes thoughtful configuration, ongoing optimization, and close monitoring in the early stages, so it’s especially rewarding to hear that the investment is paying off.It’s also great to know that your customers are generally having positive experiences. As AI continues to evolve, we recognize that some customers may be more hesitant than others, and we’re committed to providing tools that help businesses strike the right balance between automation and personalized support.Thank you for your honest feedback and for trusting Gorgias as part of your customer experience strategy. We’re excited to continue delivering new features that help optimize performance, increase automation, and support your team through peak seasons and beyond.

Thank you for taking the time to share your feedback, Isavie.We regret to hear that you experienced issues sending emails during your trial. After reviewing your case, we confirmed that this was related to a temporary incident that was quickly resolved. Our team informed you once the issue was fixed and shared additional information and updates to help clarify what had happened.Regarding the payment concerns mentioned in your review, we were unable to find any reports of payment-related issues submitted to our Support team. We also confirmed that your subscription was set up using Shopify Billing, meaning subscription payments are processed directly through Shopify rather than by Gorgias. While we don’t have any record of payment issues being raised with us, we regret to hear that this was your experience and we’re sorry to see you leave.Although we make every effort to respond as quickly as possible, we communicate a maximum response time of 48 hours so that each inquiry can be reviewed and addressed properly. Our team often replies well before that timeframe, but we believe it’s important to set accurate expectations for our customers.If you’d be open to giving Gorgias another chance, we’d be more than happy to assist you further and ensure you have a much smoother experience. Our team would be glad to help you get up and running and address any questions or concerns along the way. Additionally, a member of our management team will be reaching out to you privately to discuss your experience in more detail and see how we can best assist.

Thank you for taking the time to share your experience!We’re thrilled to hear that Gorgias has been a game-changer for your team and that the AI Agent helped you achieve over a 40% automation rate during peak periods. Supporting teams through high-volume seasons while maintaining efficiency and delivering a seamless customer experience is exactly what we strive for.It’s especially rewarding to know that the AI Agent is providing value throughout the entire customer journey, helping your team handle demand spikes without compromising service quality. Hearing that your CSAT has remained consistently high while automation has increased is a fantastic testament to the balance among speed, accuracy, and great customer support.Thank you for your recommendation and for trusting Gorgias as part of your customer experience strategy. We’re grateful to have you as part of the Gorgias community and look forward to continuing to support your team’s success as you grow!

Thank you for taking the time to share your honest feedback and for trusting Gorgias over the past couple of years.We appreciate you highlighting the areas where you feel the platform has fallen short of expectations. We understand how important it is for customer support software to evolve continuously, provide reliable functionality, and deliver meaningful improvements that help merchants operate efficiently.Regarding the documentation issues you mentioned, some articles temporarily returned 404 errors during a period when portions of our Help Center were being updated and reorganized. These pages were quickly replaced or redirected, but we appreciate you bringing this up and understand how frustrating that experience can be.We are continuously investing in the platform, including our Shopify integration, AI capabilities, automation tools, and overall product experience. Feedback from merchants is actively collected, reviewed, and shared with our Product and Engineering teams, who prioritize improvements based on customer impact and broader platform needs.A member of our leadership team will be reaching out directly to better understand your concerns and discuss any specific challenges you’ve encountered. We genuinely value your feedback as it helps us continue improving both the product and the experience we provide to our merchants.