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TOP 3 ALTERNATIVES — RANKED
Three you should evaluate first.
Filtered from 2 candidates by feature similarity, audit score, and review velocity. The hero treatment is editorial — these earned more space because the data did.
#1TOP PICK
Tidio ‑ Live Chat & AI Chatbot
Apps4.801,273 reviews
96/100Audit score
Pick if you want feature parity
Strongest fit on feature parity. The most direct functional swap. Shares apps feature signature, comparable workflows, and a similar audit-score band — switch costs are usually lowest here.
#2RUNNER-UP
Jotform AI Chatbot ‑ Live Chat
Apps3.8032 reviews
89/100Audit score
Pick if you're cost-sensitive
Wider scope, slightly different focus. Wider feature surface than the source app's focus area. Useful if you're shopping apps alongside adjacent capabilities you'd otherwise integrate separately.
SIDE-BY-SIDE COMPARISON
Gorgias: AI, Helpdesk & Chat versus the top 3.
Five rows, all loaded above the fold. Wins are highlighted; nothing's hidden behind a tab.
How these alternatives are ranked
Scored daily. Three signals, weighted and blended. No vendor money changes anything.
45%Feature similarity
N-gram match against Gorgias: AI, Helpdesk & Chat's feature signature, weighted by category overlap.
35%Audit + rating
Listing quality (0–100) blended with rolling 90-day rating average. Penalizes thin listings.
20%Review velocity
Reviews added in trailing 30 days, normalized by category baseline. Surfaces rising challengers.
Every Shopifyalternative on this page is scraped, normalized, and re-scored every 24 hours. We don't accept paid placement, vendor-funded "best of" content, or sponsored ranking — and we publish the rules so you can audit them yourself. If a vendor disagrees with their position, that's between them and the data.
WHEN DOES IT MAKE SENSE TO SWITCH FROM GORGIAS: AI, HELPDESK & CHAT?
Four reasons people leave.
Decision triggers, not marketing. If two or more apply, your shortlist starts with the apps named below each card.
Pricing has outgrown your usage
If your usage of Gorgias: AI, Helpdesk & Chat has crossed the second-tier breakpoint on its pricing plan, the per-unit cost is usually where alternatives diverge most clearly. Some apps in the list above carry generous free tiers; others are paid-from-day-one. If the gap between your monthly bill and the next-cheapest alternative exceeds 30%, the switch usually pays back inside one quarter.
Jotform AI Chatbot ‑ Live Chat · Tidio ‑ Live Chat & AI ChatbotYou need a feature outside the focus
Each Shopify category has a feature spectrum. The "Similar feature set" badge above marks alternatives whose feature signature most overlaps with Gorgias: AI, Helpdesk & Chat. The "Category leader" badge marks apps that may approach the same category from a different feature angle — useful if you want to widen rather than narrow your toolset.
Tidio ‑ Live Chat & AI ChatbotSupport response has slowed you down
Apps with average ratings above 4.7★ on substantial review volume (5K+) usually correlate with strong support-response baselines — public review pressure rewards timely, transparent help. Read the most recent reviews on each alternative's profile before switching; review velocity over the trailing 30 days is the freshest support-quality signal.
FREQUENTLY ASKED
Answers built from the data.
Built from the same scores the ranking uses — so they won't contradict the table.
For most accounts under typical category usage, the answer depends on tier. Tidio ‑ Live Chat & AI Chatbot is in the freemium band (Free plan available), while Gorgias: AI, Helpdesk & Chat is freemium (Free trial). At parity scale, the cheaper option can save 30–60% — but feature-for-feature swaps usually narrow the gap above the second tier.
VERDICT · UPDATED TODAY
If you're moving from Gorgias: AI, Helpdesk & Chat, the most common landing spots are Tidio ‑ Live Chat & AI Chatbot (medium feature match, audit 96/100) and Jotform AI Chatbot ‑ Live Chat (pricing leverage + breadth). Skip the lowest-ranked options unless your use case is unusual.
If feature parity matters most
→ Tidio ‑ Live Chat & AI Chatbot
Medium feature parity. Audit 96, 4.80★.
If pricing matters most
→ Jotform AI Chatbot ‑ Live Chat
Best for cost-sensitive teams. 3.80★ across 32 reviews.
If you're scaling enterprise
→ Tidio ‑ Live Chat & AI Chatbot
Strongest scale fit when category usage exceeds typical thresholds. Vendor-evaluate before committing.
Continue your research
Audit Gorgias: AI, Helpdesk & Chat's listing
See where Gorgias: AI, Helpdesk & Chat ranks 0–100 on listing completeness, screenshots, and description quality.
Open auditGorgias: AI, Helpdesk & Chat vs Tidio ‑ Live Chat & AI Chatbot
Side-by-side feature deltas, shared keywords, rating curves over the trailing 12 months.
Open compareShopify category leaders
Highest-rated Shopify apps by intent. The category-by-category leaderboard.
Open best