Moose AI Chatbot & Live Chat for Shopify App Store
Moose AI Chatbot & Live Chat is the #2 ranked faq app on Shopify, with a 5.0 average rating from 480 reviews, 11 of which arrived in the last 30 days, with a free plan available, as of Sep 4, 2026.
Moose AI Chatbot & Live Chat is a Shopify App Store app by Vegahub Technology Inc., launched August 2023. With a rating of 5.0★ from 480 reviews, it currently ranks #2 in the FAQ category.
AppRanks data: Moose AI Chatbot & Live Chat added 27 reviews in the last 90 days (5% of its all-time review count) — review velocity is accelerating, with the 30-day pace running ahead of the 90-day pace.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Moose AI Chatbot & Live Chat is a category-leading Shopify app with a growing review traction. It is listed in the FAQ category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 480 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Vegahub Technology Inc. — established developer track record
Cons
- −Single-language listing (English) — international merchants may need translation tooling
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About Moose AI Chatbot & Live Chat
How Moose AI Chatbot & Live Chat works
MooseDesk is an AI-powered helpdesk for Shopify stores that need faster replies, fewer tickets, and happier customers. The AI chatbot learns instantly from products, FAQs, and past Q&A to answer accurately 24/7 — no manual setup. Automate order tracking and repetitive questions, then seamlessly hand off to live chat when needed. Manage all conversations from one inbox and empower customers with multilingual FAQs. Less support effort. Faster responses. Built to scale with your business.
Screenshots
Key features
- AI Learning: Build a smarter chatbot using your FAQs, Q&A, and products
- 24/7 automation: Automate routine support and route complex cases to agents
- Omnichannel inbox: Manage chat, email, and social messages in one place
- Self-service support: Let customers track orders and find answers instantly
- Product FAQs: Manage product-specific FAQs displayed on each product page
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Agent AvatarCustomize your support experience with personalized agent avatars.common
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.table-stakes
- All Growth Plan FeaturesEnjoy all features available in the Growth Plan.niche
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.common
- Business Hours ManagementSet and manage your business operating hours effectively.differentiator
- Chat AssignmentAssign chats to specific team members for better management.differentiator
- Chat ButtonsAdd buttons to facilitate quick access to chat support.common
- Custom CSS StylingApply custom CSS to personalize the look and feel of your store.common
- Customer Insights AnalysisGain actionable insights from customer data to drive decisions.differentiator
- Custom Template CreationCreate and manage custom templates for your store's design.differentiator
- Custom URL ConfigurationSet up custom URLs for specific pages or products in your store.common
- Email CommunicationUtilize email as a primary channel for customer communication.common
- Email ChatIntegrate email communication within your chat platform.differentiator
- Emoji and Sticker SupportEnhance communication with emojis and stickers in chats.differentiator
- FAQ PageCreate and manage FAQ pages to address common customer inquiries.common
- File Upload SupportEasily upload images and photos for your products.common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.table-stakes
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.differentiator
- Image ManagementEasily upload and organize images for your product listings.common
- Instant AnswersDeliver immediate answers to customer questions for enhanced support.differentiator
- Language SwitcherEnable customers to switch between different languages on your storefront.
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Mobile Responsive DesignEnsure your site is mobile-friendly and adapts to all devices.common
- Multi-Language SupportOffer a multilingual experience for your customers.common
- Priority SupportReceive prioritized assistance to resolve issues faster.common
- Product RecommendationsProvide personalized product recommendations to boost sales.table-stakes
- Push NotificationsDeliver real-time updates and alerts directly to users' devices.common
- Quick RepliesProvide instant responses to common customer inquiries.table-stakes
- Rich Text EditorEdit and format text with a full-featured rich text editor.differentiator
- Send TranscriptAutomatically send conversation transcripts to users after support interactions.common
- Social Media ManagementManage and schedule posts across various social media platforms.differentiator
- Starter Plan FeaturesAccess all features included in the Starter plan.common
- Tagging SystemImplement a tagging system to enhance organization and searchability.differentiator
- Unlimited Chat HistoryAccess unlimited chat and conversation history for customer interactions.niche
- Unlimited FAQsCreate an unlimited number of FAQs to address customer queries.differentiator
- Unlimited Team MembersInvite an unlimited number of team members to collaborate on your store.niche
- Unlimited WidgetsAdd an unlimited number of widgets to enhance your site functionality.niche
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.table-stakes
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.differentiator
Pricing plans
Free
|
Starter19/month
|
Most popular Growth49/month
|
Business249/month
|
Ratings and reviews
- 5553 (115%)
- 48 (2%)
- 31 (0%)
- 20 (0%)
- 10 (0%)
Category rankings
As of Sep 4, 2026See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Featured placements
Moose AI Chatbot & Live Chat has been featured in the following sections on Shopify App Store in the last 30 days:
- categoryChat
- categoryFAQ
Keyword rankings
Moose AI Chatbot & Live Chat ranks for 94 keywords across Shopify App Store. Here are the top 3:
- Rank #1
- Rank #2
- 3.chatRank #2
Competitors & alternatives
Moose AI Chatbot & Live Chat competes with these apps in the same space:
Frequently asked questions
What is Moose AI Chatbot & Live Chat?
Moose AI Chatbot & Live Chat is an app for Shopify. It currently holds a 5.0-star rating from 480 merchant reviews, and it has been listed on the marketplace since 2023. It is listed under the FAQ category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Vegahub Technology Inc.
Is Moose AI Chatbot & Live Chat free?
Moose AI Chatbot & Live Chat offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Starter, Growth, Business unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses Moose AI Chatbot & Live Chat?
Moose AI Chatbot & Live Chat is actively installed across Shopify stores tracked by AppRanks. Its review base of 480 suggests adoption is concentrated in growth-stage and mid-market stores. It is part of the FAQ category on Shopify.
Where does Moose AI Chatbot & Live Chat rank on Shopify?
Moose AI Chatbot & Live Chat currently sits at position #2 in the FAQ category on Shopify. That places it in the top 1% of 139 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Moose AI Chatbot & Live Chat integrate with?
Moose AI Chatbot & Live Chat lists 5 integrations on its Shopify marketplace page. The most prominent are Shopify Admin, BON Loyalty, Email, Livechat, UpPromote Affiliate Marketing. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
How active are Moose AI Chatbot & Live Chat reviews?
Moose AI Chatbot & Live Chat has received 11 reviews in the last 30 days, 27 in the last 90 days. The 30-day pace is faster than the 90-day pace — review volume is accelerating. Review velocity is one of the faster-moving signals on a marketplace listing — sustained pace correlates with active install growth and ongoing developer engagement, while a sharp drop is often the earliest visible signal of a stalled listing.