Side-by-side comparison
AI Chat, AI Chatbot & AI Helpdesk. Agentic sales & support: live chat, WhatsApp, Instagram & email
| Metric | Gorgias: AI Helpdesk & Chat | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Rating | 4.3 ★ | ★ 4.9 ★ |
| Total reviews | ★ 706 | 209 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 |
Gorgias and Zipchat AI Chatbot & Live Chat each lead on different measured dimensions — pick by the one that matters most to you.
Built only from the Shopify App Store listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology
Read each app's audit: Gorgias: AI Helpdesk & Chat audit • Zipchat AI Chatbot & Live Chat audit
| Field | Gorgias | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Tagline | ||
| Listing audit | 89/100 listing audit | 93/100 listing audit |
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| 5 |
| Featured placements | ★ 2 | 1 |
|---|
| Review velocity (30d) | 3 new | ★ 8 new |
|---|
| Languages | 1 supported | 1 supported |
|---|
| Listed since | Mar 2017 | May 2023 |
|---|
| Listed |
|---|
| Keyword | Gorgias | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| helpdesk | #2 | #7 |
| ai helpdesk | #2 | #10 |
| chat | #12 | #3 |
| customer service | #9 | #7 |
| email chat | #7 | #9 |
| Signal | Gorgias | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Average rating | 4.3 ★ (706) | 4.9 ★ (209) |
| Rating distribution | 581% 45% 31% 22% 111% | 596% 41% 30% 20% 13% |
| Reviews · last 7 days | +0 | +0 |
| Reviews · last 30 days | +3 | +8 |
| Reviews · last 90 days | +33 | +21 |
Solid customer support, includes features we need, great options for adjustments.
The gorgias AI agent is amazing and has really relieved pressure from our customer services department. Over time we have worked closely with our account managers Stefan & Alessandro to really tailor it to our business needs and ensure the tone of voice matches our brand. I would highly recommend brands utilise this to
The biggest issues are the mobile app and Voice (Phone) feature. The mobile app can be glitchy, talk-to-text is unreliable, and Voice doesn’t work through the mobile app. Calls have to be forwarded to another number, so you basically need someone at a computer all day to get the full functionality. Our biggest complain
Our small Support Team has started working much closer with our CSM, Emely Tapia, over the last couple of months and we couldn't ask for better guidance! She has been so attentive and helpful with our deep dive into optimization projects, particularly with our AI Agent, as we head into the peak season. Thank you for al
Zipchat AI Chatbot & Live Chat is cheaper to start with — it offers a free plan and Gorgias: AI Helpdesk & Chat doesn't list one. Prices are as listed on the Shopify App Store; check what each tier includes in the Pricing section above.
Zipchat AI Chatbot & Live Chat has the higher average rating (4.9★ from 209 reviews) compared to Gorgias: AI Helpdesk & Chat (4.3★ from 706 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Zipchat AI Chatbot & Live Chat holds the higher average rating (4.9★ vs 4.3★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. AppRanks doesn't measure setup time directly; Gorgias: AI Helpdesk & Chat has more published reviews to read for user-reported install experience (706 vs 209).
AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Shopify App Store data. What it can show: Gorgias: AI Helpdesk & Chat has 706 published reviews; Zipchat AI Chatbot & Live Chat has 209 published reviews. Compare plan limits and pricing tiers against your own volume.
Migration support varies by app and category. Gorgias: AI Helpdesk & Chat and Zipchat AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Zipchat AI Chatbot & Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
Gorgias has been a great addition to our customer service workflow. The AI agent handles a solid chunk of routine inquiries on its own, which has freed up our team to focus on more complex issues. Really happy with how it's performed so far. :)
Cela fait une petite semaine que je paramètre et utilise en live Zipchat, bien que je n'ai pas encore un vrai recul et un paramétrage abouti, les premiers tests sont vraiment concluants Une très bonne analyse du ton et des produits de la marque, des questions pertinentes pour comprendre quoi proposer et répondre précis
Echt een fantastische app die zeer goed doet wat hij moet doen. En meer. Wat ik zelf erg prettig vind zijn de AI-vragen die bij producten toegevoegd worden, want dat stimuleert de interactie. Voor ons een hele fijne toevoeging. We zijn er nu ongeveer twee maanden mee aan de gang en verheugen ons erop om het nog verder
We've been using ZipChat for a few months now and we have been really pleased with it. We use it across all three of our domains and it has now become our first point of contact on the websites for our customers. We were looking for a way to improve our customer service, and we weren't even sure if AI chat would become
We recently moved from Tidio to Zipchat and have had a great experience so far. As an automotive parts company, being able to assist customers quickly and efficiently is extremely important to us. Zipchat has made the process smoother for both our team and our customers, and their support has been responsive and helpfu
Zipchat has been easy to set up and use and the onboarding experience has been great. The team has been very friendly and helpful and it didn’t take long to get the chatbot working well for our store. The only downside so far is that the price jumps between the different plans are quite steep. Overall though, a very go