Loading content…
| Metric | Gorgias: AI, Helpdesk & Chat | Tidio: AI Chatbot & Live Chat |
|---|---|---|
| Rating | 4.3 ★ | ★ 4.8 ★ |
| Total reviews | 703 | ★ 1.3k |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | 2 | 2 |
| Review velocity (30d) | ★ 26 new | 13 new |
| Languages | 1 supported | 6 supported |
| Listed since | Mar 2017 | Jul 2014 |
Based on the data on this page, Tidio: AI Chatbot & Live Chat is the stronger choice for most Shopify App Store merchants — 4.8★ vs Gorgias: AI, Helpdesk & Chat's 4.3★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Gorgias: AI, Helpdesk & Chat at Free trial available, Tidio: AI Chatbot & Live Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Tidio: AI Chatbot & Live Chat has the larger user base (1,338 reviews vs 703), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Gorgias: AI, Helpdesk & Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Tidio: AI Chatbot & Live Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — Gorgias: AI, Helpdesk & Chat's 703-review base may include the workflow context that matches your specific use case better than Tidio: AI Chatbot & Live Chat's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Gorgias: AI, Helpdesk & Chat audit • Tidio: AI Chatbot & Live Chat audit
| Last updated | — | — |
|---|
| Keyword | Gorgias | Tidio |
|---|---|---|
| helpdesk | #1 | #7 |
| conversational ai | #7 | #4 |
| inbox | #11 | #3 |
| helpdesk software | #3 | #12 |
| chat | #12 | #5 |
| Signal | Gorgias | Tidio |
|---|---|---|
| Average rating | 4.3 ★ (703) | 4.8 ★ (1.3k) |
| Rating distribution | 581% 45% 31% 22% 111% | 586% 48% 31% 22% 14% |
| Reviews · last 7 days | +3 | +2 |
| Reviews · last 30 days | +26 | +13 |
| Reviews · last 90 days | +43 | +77 |
Both Gorgias: AI, Helpdesk & Chat and Tidio: AI Chatbot & Live Chat offer paid plans only. Gorgias: AI, Helpdesk & Chat starts at Free trial available; Tidio: AI Chatbot & Live Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Tidio: AI Chatbot & Live Chat has the higher average rating (4.8★ from 1,338 reviews) compared to Gorgias: AI, Helpdesk & Chat (4.3★ from 703 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Tidio: AI Chatbot & Live Chat holds the higher average rating (4.8★ vs 4.3★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Tidio: AI Chatbot & Live Chat has the deeper published review base (1,338 vs 703), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Gorgias: AI, Helpdesk & Chat typically suits early-stage and growth-mode teams based on its published review base (703 reviews). Tidio: AI Chatbot & Live Chat typically suits early-stage and growth-mode teams based on its published review base (1,338 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Our small Support Team has started working much closer with our CSM, Emely Tapia, over the last couple of months and we couldn't ask for better guidance! She has been so attentive and helpful with our deep dive into optimization projects, particularly with our AI Agent, as we head into the peak season. Thank you for al
Gorgias has been a great addition to our customer service workflow. The AI agent handles a solid chunk of routine inquiries on its own, which has freed up our team to focus on more complex issues. Really happy with how it's performed so far. :)
We've run customer support for our footwear brand on Gorgias for years. Over the past couple of months we've been building out the AI agent with our CSM, Emely Tapia, and it now resolves a real share of inbound tickets before anyone on our team touches them. Emely has been responsive and hands-on throughout. She works
An essential, evolving partner for Alessi’s customer experience! Gorgias is a comprehensive, continuously evolving tool that has transformed our support operations. It has allowed us to automate over 50% of customer inquiries while maintaining an excellent CSAT score. Working with our Customer Success Manager and the e
happy to use Tidio, the settings there is clear and love the ai functions
Migration support varies by app and category. Gorgias: AI, Helpdesk & Chat and Tidio: AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Gorgias: AI, Helpdesk & Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
Helps out a lot with building new clients.
Todo muy bien
Easy Setup and runs smoothly. No problems here.
So far I love Tidio. as of now I am rating them at 4 stars. but those are not based on performance. I am rating a 4 stars because I just got it and I'm still trying to figure everything out.
