Tidio: AI Chatbot & Live Chat for Shopify App Store
By TIDIO LLC
Tidio: AI Chatbot & Live Chat is the #6 ranked helpdesk app on Shopify, with a 4.8 average rating from 1,336 reviews, 15 of which arrived in the last 30 days, with a free plan available, as of Sep 4, 2026.
Tidio: AI Chatbot & Live Chat is a Shopify App Store app by TIDIO LLC, launched July 2014. With a rating of 4.8★ from 1,336 reviews, it currently ranks #6 in the Helpdesk category.
AppRanks data: Tidio: AI Chatbot & Live Chat added 80 reviews in the last 90 days (6% of its all-time review count) — review velocity is slowing, with the 30-day pace running below the 90-day pace.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Tidio: AI Chatbot & Live Chat is a category-leading Shopify app with an established review history. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1,336 reviews show steady adoption but the app hasn't crossed the heavy-volume bar yet. Review accumulation at this stage tends to come from segment-specific use cases rather than universal adoption, so fit-to-stack matters more than category-leader brand recognition. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (4.8★) signals consistent merchant satisfaction
- +1,336 reviews provide statistical reliability for the rating average
- +Free tier available — no card required to evaluate
- +Published by TIDIO LLC — established developer track record
Cons
- −Limited public install-count data — adoption depth is harder to verify without Shopify's explicit number
Looking to switch from Tidio: AI Chatbot & Live Chat?
See Tidio: AI Chatbot & Live Chat's alternatives ranked by audit score, rating, and review velocity.
About Tidio: AI Chatbot & Live Chat
How Tidio: AI Chatbot & Live Chat works
More than live chat: a helpdesk for chat, email and social, powered by Lyro, an AI agent that supports and sells. Lyro doesn’t just answer — it acts within your rules: order status, refunds, cancellations and order edits, in Shopify or any CRM via API. On your storefront Lyro also sells: it starts conversations on product pages, compares products and adds to cart. When a human steps in, your team sees the orders and live cart, and sends products, discounts or order updates from the Tidio inbox.
Screenshots
Key features
- Chat, email, Instagram & WhatsApp in one inbox — on web and the mobile app
- One AI agent that resolves support tickets and sells, not two separate tools
- Proactive AI on product pages: compares, recommends, and adds to cart
- Lyro Actions: refunds and order edits in Shopify or via API, on your rules
- Capped AI usage: Lyro pauses at your limit, so bills never surprise you
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Agent AvatarCustomize your support experience with personalized agent avatars.common
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.table-stakes
- AI-Powered ResponsesGenerate automated responses using AI technology.differentiator
- AI-Powered SummariesGenerate concise summaries using AI for quick insights and overviews.differentiator
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.common
- Automated AssignmentAutomatically assign tasks or items to users based on set criteria.differentiator
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.differentiator
- Behavior TrackingAnalyze user behavior to improve engagement and retention.common
- Business Hours ManagementSet and manage your business operating hours effectively.differentiator
- Cart RecoveryRecover lost sales by reminding customers of their abandoned carts.differentiator
- Chat AssignmentAssign chats to specific team members for better management.differentiator
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.differentiator
- Chat ButtonsAdd buttons to facilitate quick access to chat support.common
- Chat FlowsCreate structured chat flows to guide conversations effectively.differentiator
- Cross-Sell DiscountsOffer discounts on related products to encourage cross-selling.differentiator
- Customer Insights AnalysisGain actionable insights from customer data to drive decisions.differentiator
- Customer Feedback SurveysGather customer insights through targeted feedback surveys.differentiator
- Percentage and Volume DiscountsApply percentage and volume discounts to incentivize purchases.common
- Email CommunicationUtilize email as a primary channel for customer communication.common
- Email ChatIntegrate email communication within your chat platform.differentiator
- Email NotificationsSend timely notifications to customers via email for important updates.common
- Emoji and Sticker SupportEnhance communication with emojis and stickers in chats.differentiator
- EncryptionUse encryption techniques to secure data and communications.common
- Escalation ManagementManage and prioritize customer issues through escalation processes.differentiator
- File Upload SupportEasily upload images and photos for your products.common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.table-stakes
- Free Plan FeaturesAccess all features available in the free plan to maximize value.niche
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.differentiator
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Multi-Language SupportOffer a multilingual experience for your customers.common
- Multi-Store SupportOperate multiple stores or domains from a single platform effortlessly.common
- Order TrackingTrack orders efficiently with integrated order tracking features.common
- Product RecommendationsProvide personalized product recommendations to boost sales.table-stakes
- Push NotificationsDeliver real-time updates and alerts directly to users' devices.common
- Quick RepliesProvide instant responses to common customer inquiries.table-stakes
- Real-Time TranslationTranslate content instantly for a global audience.differentiator
- ReportingGenerate and view reports on various metrics and data.common
- Response TemplatesUse predefined templates to respond quickly to customer inquiries.differentiator
- Review Request AutomationSend and manage requests for feedback and reviews.common
- Rule-Based TriggersImplement triggers based on defined rules for automated actions.common
- Self-Service PortalAllow customers to manage their accounts and access resources independently.differentiator
- Send TranscriptAutomatically send conversation transcripts to users after support interactions.common
- Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.differentiator
- Social Media ManagementManage and schedule posts across various social media platforms.differentiator
- Spam DetectionIdentify and filter out spam messages in communications.common
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.common
- Survey CollectionCollect valuable insights through customizable surveys and feedback forms.common
- Tagging SystemImplement a tagging system to enhance organization and searchability.differentiator
- Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.common
- Upsell BundlesCreate bundles to encourage upselling and increase average order value.common
- Video Call SupportEngage with customers through real-time video calls for enhanced support.niche
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.table-stakes
- Personalized RecommendationsProvide tailored product suggestions based on customer behavior and preferences.common
Pricing plans
Free
|
Customer29/month
|
Most popular Flows29/month
|
Lyro39/month
|
Ratings and reviews
- 51,189 (89%)
- 4106 (8%)
- 315 (1%)
- 223 (2%)
- 157 (4%)
Category rankings
As of Sep 4, 2026- Helpdesk#6of 257Top 3%
- Support#12of 30Top 40%
- Store management#17of 37Top 46%
- Chat#26of 962Top 3%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Featured placements
Tidio: AI Chatbot & Live Chat has been featured in the following sections on Shopify App Store in the last 30 days:
- categoryRecommended support apps
- categorySupport
Keyword rankings
Tidio: AI Chatbot & Live Chat ranks for 91 keywords across Shopify App Store. Here are the top 3:
Competitors & alternatives
Tidio: AI Chatbot & Live Chat competes with these apps in the same space:
Frequently asked questions
What is Tidio: AI Chatbot & Live Chat?
Tidio: AI Chatbot & Live Chat is an app for Shopify. It currently holds a 4.8-star rating from 1,336 merchant reviews, and it has been listed on the marketplace since 2014. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by TIDIO LLC.
Is Tidio: AI Chatbot & Live Chat free?
Tidio: AI Chatbot & Live Chat offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Customer, Flows, Lyro unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
How does Tidio: AI Chatbot & Live Chat compare to alternatives?
Tidio: AI Chatbot & Live Chat currently ranks #6 of 257 apps in the Helpdesk category on Shopify. The closest tracked alternatives are Chatway Live Chat & AI Chatbot, Crisp ‑ Helpdesk & AI Chatbot, and Willdesk: Live Chat&AI Chatbot — each shares categories, pricing patterns, or feature signals with Tidio: AI Chatbot & Live Chat. AppRanks publishes regularly refreshed side-by-side comparisons (rating, review velocity, ranking deltas, pricing) so merchants can pick the option that fits their store size, integrations, and budget tier.
Who uses Tidio: AI Chatbot & Live Chat?
Tidio: AI Chatbot & Live Chat is actively installed across Shopify stores tracked by AppRanks. Its review base of 1,336 signals a mature user community spanning small, mid-market, and enterprise merchants. It is part of the Helpdesk category on Shopify.
Where does Tidio: AI Chatbot & Live Chat rank on Shopify?
Tidio: AI Chatbot & Live Chat currently sits at position #6 in the Helpdesk category on Shopify. That places it in the top 2% of 257 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Tidio: AI Chatbot & Live Chat integrate with?
Tidio: AI Chatbot & Live Chat lists 6 integrations on its Shopify marketplace page. The most prominent are Google Analytics, Judge.me, Klaviyo, Mailchimp, Zapier, Zendesk. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
How active are Tidio: AI Chatbot & Live Chat reviews?
Tidio: AI Chatbot & Live Chat has received 15 reviews in the last 30 days, 80 in the last 90 days. The 30-day pace is slower than the 90-day pace — review volume is decelerating. Review velocity is one of the faster-moving signals on a marketplace listing — sustained pace correlates with active install growth and ongoing developer engagement, while a sharp drop is often the earliest visible signal of a stalled listing.
What languages does Tidio: AI Chatbot & Live Chat support?
Tidio: AI Chatbot & Live Chat declares support for 6 languages on its Shopify marketplace listing: English, German, French, Italian, Portuguese (Brazil), Spanish. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.