Tidio: AI Chatbot & Live Chat for Shopify
By TIDIO LLC
- Category rank
- #7 in Helpdesk
- Price
- Free plan
- New reviews (30 days)
- +7
- Listing audit
- 98/100
Tidio: AI Chatbot & Live Chat is a Shopify App Store app by TIDIO LLC, launched July 2014. With a rating of 4.8★ from 1,355 reviews, it currently ranks #7 in the Helpdesk category.
Tidio: AI Chatbot & Live Chat is the #7 ranked Helpdesk app on Shopify, with a 4.8 average rating from 1,355 reviews, 7 of which arrived in the last 30 days, with a free plan available, as of Oct 21, 2026.
AppRanks verdict
Generated from marketplace data as of Oct 21, 2026
Tidio: AI Chatbot & Live Chat ranks #7 of 275 in Helpdesk on Shopify. It holds a 4.8★ average from 1,355 reviews on Shopify, with 7 new in the last 30 days — review velocity is slowing, with the 30-day pace running below the 90-day pace. 6% of the 1,406 reviews archived by AppRanks are 1–2★. A free plan is available, so the entry feature set can be tried without a paid subscription.
Pros
- +4.8★ average across 1,355 reviews
- +The developer replied to 6 of the 8 most recent reviews
- +Free plan available — no paid subscription needed to start
- +Listed on Shopify since 2014
Cons
- −Install counts are not published by Shopify, so adoption depth can only be read from reviews
About Tidio: AI Chatbot & Live Chat
How Tidio: AI Chatbot & Live Chat works
Tidio gives your Shopify store one AI chatbot for sales and customer service, plus live chat and a help desk. Lyro, the AI agent, starts proactive chats on product pages and makes product recommendations from what's in stock. As AI customer service, it answers FAQs and order status questions in the shopper's language. Your team handles every support ticket in one inbox for email, Instagram, WhatsApp and Facebook Messenger, with Shopify orders beside each chat. Add a help center for self service.
Screenshots
