Crisp ‑ Helpdesk & AI Chatbot for Shopify App Store
By Crisp
Crisp ‑ Helpdesk & AI Chatbot is the #15 ranked helpdesk app on Shopify, with a 4.1 average rating from 34 reviews, with a free plan available, as of July 9, 2026.
Crisp ‑ Helpdesk & AI Chatbot is a Shopify App Store app by Crisp, launched December 2022. With a rating of 4.1★ from 34 reviews, it currently ranks #15 in the Helpdesk category.
AppRanks data: Crisp ‑ Helpdesk & AI Chatbot ranks #15 in Helpdesk on Shopify App Store, placing it in the top 7% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Crisp ‑ Helpdesk & AI Chatbot is a well-rated Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 34 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Crisp — established developer track record
Cons
- −Limited review base (34) — ratings can shift significantly with new feedback
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About Crisp ‑ Helpdesk & AI Chatbot
How Crisp ‑ Helpdesk & AI Chatbot works
Crisp is an AI-powered e-commerce helpdesk that helps small and medium-sized online stores around the world instantly connect with buyers or prospects who are waiting for help.
With its rapidly evolving suite of tools, Crisp helps Shopify store owners navigate the omnichannel revolution thanks to AI chatbot, live chat and other dedicated e-commerce features for customer support.
Take advantage of Crisp to create the perfect experience for your e-commerce store.
Screenshots
Key features
- Centralize 12 channels - emails, WhatsApp, Instagram DM, Messenger, Phone, ...
- Easy AI bots to human handover when AI falls short
- Dedicated FAQ builder that feeds AI Agents to build powerful chatbots
- Custom-trained AI agent to respond to customers as if they're part of your team
- Ready-to-use multichannel AI Agent that just need you to hit "publish"
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Agent AvatarCustomize your support experience with personalized agent avatars.Differentiator
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.table-stakes
- Aircall IntegrationConnect your store with Aircall for enhanced customer communication.Niche
- AI-Powered ResponsesGenerate automated responses using AI technology.Common
- AI-Powered SummariesGenerate concise summaries using AI for quick insights and overviews.Common
- AnalyticsAccess and analyze data to gain insights into your business performance.Common
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.Common
- Automated AssignmentAutomatically assign tasks or items to users based on set criteria.Differentiator
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.Common
- Behavior TrackingAnalyze user behavior to improve engagement and retention.Common
- Business Hours ManagementSet and manage your business operating hours effectively.Differentiator
- Chat AssignmentAssign chats to specific team members for better management.Differentiator
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.Differentiator
- Chat ButtonsAdd buttons to facilitate quick access to chat support.table-stakes
- Chat FlowsCreate structured chat flows to guide conversations effectively.Differentiator
- ChatGPT IntegrationIntegrate ChatGPT for AI-driven customer support and engagement.Common
- Live Chat SupportProvide real-time assistance to customers through a chat window.table-stakes
- Checkout ProcessStreamline the checkout process to enhance customer experience and reduce cart abandonment.Common
- Custom Email DomainUse a personalized email domain for sending communications.
- Customer Insights AnalysisGain actionable insights from customer data to drive decisions.Common
- Customer PortalProvide a dedicated space for customers to access their information.
- Customer Feedback SurveysGather customer insights through targeted feedback surveys.Common
- Email CommunicationUtilize email as a primary channel for customer communication.Common
- Email ChatIntegrate email communication within your chat platform.Differentiator
- Emoji and Sticker SupportEnhance communication with emojis and stickers in chats.Differentiator
- EncryptionUse encryption techniques to secure data and communications.Common
- Escalation ManagementManage and prioritize customer issues through escalation processes.Common
- File Upload SupportEasily upload images and photos for your products.Common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.table-stakes
- Gmail IntegrationConnect your site with Gmail for seamless email communication.Common
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.table-stakes
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Multi-Language SupportOffer a multilingual experience for your customers.Common
- Order TrackingTrack orders efficiently with integrated order tracking features.Common
- PhoneUtilize phone features for customer support and communication.Common
- Product RecommendationsProvide personalized product recommendations to boost sales.table-stakes
- Push NotificationsDeliver real-time updates and alerts directly to users' devices.Common
- Quick RepliesProvide instant responses to common customer inquiries.table-stakes
- Real-Time TranslationTranslate content instantly for a global audience.Differentiator
- ReportingGenerate and view reports on various metrics and data.Common
- Response TemplatesUse predefined templates to respond quickly to customer inquiries.Differentiator
- Review Request AutomationSend and manage requests for feedback and reviews.Common
- Rule-Based TriggersImplement triggers based on defined rules for automated actions.Common
- Self-Service PortalAllow customers to manage their accounts and access resources independently.Differentiator
- Send TranscriptAutomatically send conversation transcripts to users after support interactions.Common
- Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.Differentiator
- Shipping NotificationsNotify customers about their shipping status and delivery updates.Common
- SMS MessagingEngage customers through targeted SMS messages for promotions and updates.Common
- Social Media ManagementManage and schedule posts across various social media platforms.Common
- Spam DetectionIdentify and filter out spam messages in communications.Common
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.Common
- Survey CollectionCollect valuable insights through customizable surveys and feedback forms.Common
- Tagging SystemImplement a tagging system to enhance organization and searchability.Differentiator
- Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.Common
- Video Call SupportEngage with customers through real-time video calls for enhanced support.Niche
- Voice SupportProvide assistance to customers through voice communication channels.Common
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.table-stakes
- Customer Data SyncingIntegrate and synchronize customer data across platforms effortlessly.
- Live ChatProvide instant support to customers through live chat functionality.Common
- Omnichannel SupportAccess support seamlessly across multiple channels and platforms.
Pricing plans
Free
|
Mini45/month
|
Most popular Essentials95/month
|
Plus295/month
|
Ratings and reviews
- 527 (79%)
- 40 (0%)
- 31 (3%)
- 21 (3%)
- 15 (15%)
Category rankings
As of Jul 9, 2026See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Crisp ‑ Helpdesk & AI Chatbot ranks for 54 keywords across Shopify App Store. Here are the top 3:
- Rank #4
- Rank #6
- 3.helpdeskRank #11
Competitors & alternatives
Crisp ‑ Helpdesk & AI Chatbotdoesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is Crisp ‑ Helpdesk & AI Chatbot?
Crisp ‑ Helpdesk & AI Chatbot is an app for Shopify. It currently holds a 4.1-star rating from 34 merchant reviews, and it has been listed on the marketplace since 2022. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Crisp.
Is Crisp ‑ Helpdesk & AI Chatbot free?
Crisp ‑ Helpdesk & AI Chatbot offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Mini, Essentials, Plus unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses Crisp ‑ Helpdesk & AI Chatbot?
Crisp ‑ Helpdesk & AI Chatbot is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does Crisp ‑ Helpdesk & AI Chatbot rank on Shopify?
Crisp ‑ Helpdesk & AI Chatbot currently sits at position #15 in the Helpdesk category on Shopify. That places it in the top 7% of 216 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Crisp ‑ Helpdesk & AI Chatbot integrate with?
Crisp ‑ Helpdesk & AI Chatbot lists 7 integrations on its Shopify marketplace page. The most prominent are Checkout, Aircall, ChatGPT, Gmail, Instagram, Klaviyo, plus 1 additional integrations listed on the marketplace page. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
How active are Crisp ‑ Helpdesk & AI Chatbot reviews?
Crisp ‑ Helpdesk & AI Chatbot has received 0 reviews in the last 30 days, 0 in the last 90 days. Review velocity is one of the faster-moving signals on a marketplace listing — sustained pace correlates with active install growth and ongoing developer engagement, while a sharp drop is often the earliest visible signal of a stalled listing.
What languages does Crisp ‑ Helpdesk & AI Chatbot support?
Crisp ‑ Helpdesk & AI Chatbot declares support for 16 languages on its Shopify marketplace listing: English, Danish, German, Spanish, Finnish, French, with 10 additional locales documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.