Chatway Live Chat & AI Chatbot for Shopify App Store
By Premio
Chatway Live Chat & AI Chatbot is the #5 ranked helpdesk app on Shopify, with a 4.9 average rating from 280 reviews, 6 of which arrived in the last 30 days, with a free plan available, as of Sep 4, 2026.
Chatway Live Chat & AI Chatbot is a Shopify App Store app by Premio, launched September 2023. With a rating of 4.9★ from 280 reviews, it currently ranks #5 in the Helpdesk category.
AppRanks data: Chatway Live Chat & AI Chatbot added 18 reviews in the last 90 days (6% of its all-time review count) — review velocity is steady, with the 30-day pace in line with the 90-day pace.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Chatway Live Chat & AI Chatbot is a category-leading Shopify app with a growing review traction. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 280 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (4.9★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Premio — established developer track record
Cons
- −Single-language listing (English) — international merchants may need translation tooling
Looking to switch from Chatway Live Chat & AI Chatbot?
See Chatway Live Chat & AI Chatbot's alternatives ranked by audit score, rating, and review velocity.
About Chatway Live Chat & AI Chatbot
How Chatway Live Chat & AI Chatbot works
Chatway helps merchants provide customer service through a live chat widget, shared helpdesk inbox, WhatsApp, and AI chatbot. Teams can manage customer support conversations, use canned responses, create FAQs, and let AI agents answer common questions before handing chats to human agents when needed. Merchants can view past live chat conversations, follow up with visitors, and send relevant offers directly from the inbox, while managing support across web, Android, and iOS apps from one place
Screenshots
Key features
- Access Shopify cart, orders, coupons data & more through live chat support inbox
- AI chatbot, AI agent, chatbot agent for support, sales & customer service 24/7
- Mobile apps for iOS & Android to live chat and provide customer support anywhere
- Manage live chat, WhatsApp Business, Facebook Messenger, Instagram DMs & email
- Canned responses saved replies & FAQ for better live chat customer support
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Advanced CustomizationLeverage advanced options for deeper personalization of your setup.common
- Agent AvatarCustomize your support experience with personalized agent avatars.differentiator
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.table-stakes
- AI-Powered ResponsesGenerate automated responses using AI technology.common
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.common
- Automated AssignmentAutomatically assign tasks or items to users based on set criteria.common
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.common
- Behavior TrackingAnalyze user behavior to improve engagement and retention.common
- Business Hours ManagementSet and manage your business operating hours effectively.differentiator
- Cart RecoveryRecover lost sales by reminding customers of their abandoned carts.differentiator
- Chat AssignmentAssign chats to specific team members for better management.differentiator
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.differentiator
- Chat ButtonsAdd buttons to facilitate quick access to chat support.table-stakes
- Chat FlowsCreate structured chat flows to guide conversations effectively.differentiator
- Cross-Sell DiscountsOffer discounts on related products to encourage cross-selling.differentiator
- Customer Insights AnalysisGain actionable insights from customer data to drive decisions.differentiator
- Customer Feedback SurveysGather customer insights through targeted feedback surveys.differentiator
- Percentage and Volume DiscountsApply percentage and volume discounts to incentivize purchases.common
- Email CommunicationUtilize email as a primary channel for customer communication.common
- Email ChatIntegrate email communication within your chat platform.differentiator
- Email NotificationsSend timely notifications to customers via email for important updates.common
- Emoji and Sticker SupportEnhance communication with emojis and stickers in chats.differentiator
- EncryptionUse encryption techniques to secure data and communications.common
- Escalation ManagementManage and prioritize customer issues through escalation processes.common
- Facebook Messenger IntegrationIntegrate Facebook Messenger for real-time customer communication.common
- File Upload SupportEasily upload images and photos for your products.common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.table-stakes
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.differentiator
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Multi-Language SupportOffer a multilingual experience for your customers.common
- Multi-Store SupportOperate multiple stores or domains from a single platform effortlessly.common
- Order TrackingTrack orders efficiently with integrated order tracking features.common
- PhoneUtilize phone features for customer support and communication.differentiator
- Priority SupportReceive prioritized assistance to resolve issues faster.common
- Product RecommendationsProvide personalized product recommendations to boost sales.table-stakes
- Push NotificationsDeliver real-time updates and alerts directly to users' devices.common
- Quick RepliesProvide instant responses to common customer inquiries.table-stakes
- Real-Time TranslationTranslate content instantly for a global audience.differentiator
- ReportingGenerate and view reports on various metrics and data.common
- Response TemplatesUse predefined templates to respond quickly to customer inquiries.common
- Review Request AutomationSend and manage requests for feedback and reviews.common
- Rule-Based TriggersImplement triggers based on defined rules for automated actions.common
- Self-Service PortalAllow customers to manage their accounts and access resources independently.common
- Send TranscriptAutomatically send conversation transcripts to users after support interactions.common
- Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.common
- SMS MessagingEngage customers through targeted SMS messages for promotions and updates.common
- Social Media ManagementManage and schedule posts across various social media platforms.differentiator
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.common
- Survey CollectionCollect valuable insights through customizable surveys and feedback forms.common
- Tagging SystemImplement a tagging system to enhance organization and searchability.differentiator
- Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.common
- Unlimited Chat HistoryAccess unlimited chat and conversation history for customer interactions.niche
- Unlimited Conversation ManagementEngage in unlimited conversations with your customers.niche
- Upsell BundlesCreate bundles to encourage upselling and increase average order value.common
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.table-stakes
- WhatsApp SupportProvide customer support through WhatsApp messaging.niche
Pricing plans
Free
|
Solo29/month
|
Most popular Team79/month
|
Plus149/month
|
Ratings and reviews
- 5312 (111%)
- 45 (2%)
- 30 (0%)
- 22 (1%)
- 13 (1%)
Category rankings
As of Sep 4, 2026See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Chatway Live Chat & AI Chatbot ranks for 84 keywords across Shopify App Store. Here are the top 3:
- 1.chatboxRank #1
- Rank #1
- Rank #1
Competitors & alternatives
Chatway Live Chat & AI Chatbot competes with these apps in the same space:
Frequently asked questions
What is Chatway Live Chat & AI Chatbot?
Chatway Live Chat & AI Chatbot is an app for Shopify. It currently holds a 4.9-star rating from 280 merchant reviews, and it has been listed on the marketplace since 2023. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Premio.
Is Chatway Live Chat & AI Chatbot free?
Chatway Live Chat & AI Chatbot offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Solo, Team, Plus unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
How does Chatway Live Chat & AI Chatbot compare to alternatives?
Chatway Live Chat & AI Chatbot currently ranks #5 of 257 apps in the Helpdesk category on Shopify. The closest tracked alternatives are Willdesk: Live Chat&AI Chatbot and Jotform AI Chatbot ‑ Live Chat — each shares categories, pricing patterns, or feature signals with Chatway Live Chat & AI Chatbot. AppRanks publishes regularly refreshed side-by-side comparisons (rating, review velocity, ranking deltas, pricing) so merchants can pick the option that fits their store size, integrations, and budget tier.
Who uses Chatway Live Chat & AI Chatbot?
Chatway Live Chat & AI Chatbot is actively installed across Shopify stores tracked by AppRanks. Its review base of 280 suggests adoption is concentrated in growth-stage and mid-market stores. It is part of the Helpdesk category on Shopify.
Where does Chatway Live Chat & AI Chatbot rank on Shopify?
Chatway Live Chat & AI Chatbot currently sits at position #5 in the Helpdesk category on Shopify. That places it in the top 2% of 257 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Chatway Live Chat & AI Chatbot integrate with?
Chatway Live Chat & AI Chatbot lists 7 integrations on its Shopify marketplace page. The most prominent are Shopify Admin, Chatbot, Email, Facebook Messenger, Instagram, Live Chat, plus 1 additional integration listed on the marketplace page. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
How active are Chatway Live Chat & AI Chatbot reviews?
Chatway Live Chat & AI Chatbot has received 6 reviews in the last 30 days, 18 in the last 90 days. The 30-day and 90-day paces are roughly equal — review volume is steady. Review velocity is one of the faster-moving signals on a marketplace listing — sustained pace correlates with active install growth and ongoing developer engagement, while a sharp drop is often the earliest visible signal of a stalled listing.