Chatway Live Chat & AI Chatbot for Shopify
By Premio
- Category rank
- #6 in Helpdesk
- Price
- Free plan
- New reviews (30 days)
- +2
- Listing audit
- 89/100
Chatway Live Chat & AI Chatbot is a Shopify App Store app by Premio, launched September 2023. With a rating of 4.9★ from 286 reviews, it currently ranks #6 in the Helpdesk category.
Chatway Live Chat & AI Chatbot is the #6 ranked Helpdesk app on Shopify, with a 4.9 average rating from 286 reviews, 2 of which arrived in the last 30 days, with a free plan available, as of Oct 11, 2026.
AppRanks verdict
Generated from marketplace data as of Oct 11, 2026
Chatway Live Chat & AI Chatbot ranks #6 of 275 in Helpdesk on Shopify. It holds a 4.9★ average from 286 reviews on Shopify, with 2 new in the last 30 days — review velocity is slowing, with the 30-day pace running below the 90-day pace. 2% of the 332 reviews archived by AppRanks are 1–2★. A free plan is available, so the entry feature set can be tried without a paid subscription.
Pros
- +4.9★ average across 286 reviews
- +Only 2% of archived reviews are 1–2★
- +The developer replied to 7 of the 8 most recent reviews
- +Free plan available — no paid subscription needed to start
- +Listed on Shopify since 2023
Cons
- −Single-language listing (English) — international merchants may need translation tooling
About Chatway Live Chat & AI Chatbot
How Chatway Live Chat & AI Chatbot works
Chatway helps merchants provide customer service through a live chat widget, shared helpdesk inbox, WhatsApp, and AI chatbot. Teams can manage customer support conversations, use canned responses, create FAQs, and let AI agents answer common questions before handing chats to human agents when needed. Merchants can view past live chat conversations, follow up with visitors, and send relevant offers directly from the inbox, while managing support across web, Android, and iOS apps from one place
Screenshots
Key features
- Access Shopify cart, orders, coupons data & more through live chat support inbox
- AI chatbot, AI agent, chatbot agent for support, sales & customer service 24/7
- Mobile apps for iOS & Android to live chat and provide customer support anywhere
- Manage live chat, WhatsApp Business, Facebook Messenger, Instagram DMs & email
- Canned responses saved replies & FAQ for better live chat customer support
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- niche
- — rare, long-tail capabilities only a few apps offer
- differentiator
- — rare and linked to better ratings
- table-stakes
- — what nearly every competitor ships
- common
- — widely but not universally offered
- Advanced CustomizationLeverage advanced options for deeper personalization of your setup.niche
- Agent AvatarCustomize your support experience with personalized agent avatars.differentiator
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.table-stakes
- AI-Powered ResponsesGenerate automated responses using AI technology.common
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.common
- Automated AssignmentAutomatically assign tasks or items to users based on set criteria.common
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.common
- Behavior TrackingAnalyze user behavior to improve engagement and retention.common
Show all 56 capabilities
- Business Hours ManagementSet and manage your business operating hours effectively.differentiator
- Cart RecoveryRecover lost sales by reminding customers of their abandoned carts.common
- Chat AssignmentAssign chats to specific team members for better management.differentiator
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.common
- Chat ButtonsAdd buttons to facilitate quick access to chat support.differentiator
- Chat FlowsCreate structured chat flows to guide conversations effectively.differentiator
- Cross-Sell DiscountsOffer discounts on related products to encourage cross-selling.differentiator
- Customer Insights AnalysisGain actionable insights from customer data to drive decisions.differentiator
- Customer Feedback SurveysGather customer insights through targeted feedback surveys.common
- Percentage and Volume DiscountsApply percentage and volume discounts to incentivize purchases.common
- Email CommunicationUtilize email as a primary channel for customer communication.common
- Email ChatIntegrate email communication within your chat platform.differentiator
- Email NotificationsSend timely notifications to customers via email for important updates.common
- Emoji and Sticker SupportEnhance communication with emojis and stickers in chats.differentiator
- EncryptionUse encryption techniques to secure data and communications.common
- Escalation ManagementManage and prioritize customer issues through escalation processes.common
- Facebook Messenger IntegrationIntegrate Facebook Messenger for real-time customer communication.common
- File Upload SupportEasily upload images and photos for your products.common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.common
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.differentiator
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Multi-Language SupportOffer a multilingual experience for your customers.common
- Multi-Store SupportOperate multiple stores or domains from a single platform effortlessly.common
- Order TrackingTrack orders efficiently with integrated order tracking features.common
- PhoneUtilize phone features for customer support and communication.common
- Priority SupportReceive prioritized assistance to resolve issues faster.common
- Product RecommendationsProvide personalized product recommendations to boost sales.common
- Push NotificationsDeliver real-time updates and alerts directly to users' devices.common
- Quick RepliesProvide instant responses to common customer inquiries.differentiator
- Real-Time TranslationTranslate content instantly for a global audience.differentiator
- ReportingGenerate and view reports on various metrics and data.common
- Response TemplatesUse predefined templates to respond quickly to customer inquiries.common
- Review Request AutomationSend and manage requests for feedback and reviews.common
- Rule-Based TriggersImplement triggers based on defined rules for automated actions.common
- Self-Service PortalAllow customers to manage their accounts and access resources independently.common
- Send TranscriptAutomatically send conversation transcripts to users after support interactions.common
- Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.common
- SMS MessagingEngage customers through targeted SMS messages for promotions and updates.common
- Social Media ManagementManage and schedule posts across various social media platforms.differentiator
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.differentiator
- Survey CollectionCollect valuable insights through customizable surveys and feedback forms.common
- Tagging SystemImplement a tagging system to enhance organization and searchability.differentiator
- Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.common
- Unlimited Chat HistoryAccess unlimited chat and conversation history for customer interactions.niche
- Unlimited Conversation ManagementEngage in unlimited conversations with your customers.niche
- Upsell BundlesCreate bundles to encourage upselling and increase average order value.differentiator
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.differentiator
- WhatsApp SupportProvide customer support through WhatsApp messaging.niche
Pricing plans
Free
|
Business
|
Plus
|
Ratings and reviews
Star breakdown of the 332 reviews archived by AppRanks (the marketplace currently shows 286; removed or hidden reviews stay in the archive).
- 5320 (96%)
- 45 (2%)
- 30 (0%)
- 22 (1%)
- 15 (1%)
Unfortunately the app is very poor. We started facing issues from day one, whatsapp would not connect and keep disconnecting, the support were saying it is a fault on our end even though it is all set up correctly and used to work fine with a different app. Eventually they have agreed that it is their fault and been resolving it for about 3 weeks now, I am constantly on the chat telling them something doesn't work again. Automations do not work either, the support even though they reply quickly, they do not offer any quick fixes, everything is taking weeks. We have now paid £80 monthly fee for an app that can not provide us with automations and whatsapp integration - these were 2 things we needed this app for. I haven't tried any other features, but the two features we have tried are both broken. This has costs us so much time in setting it up, chatting with support and now will have to spend even more time looking for a new app and set it all up all over again.
Read developer reply
We’re very sorry for the delay and for the frustration this caused.After reviewing your case, we can confirm that both the WhatsApp connection issue and the automation issue have now been resolved, and our team has also updated you regarding the fixes.We completely understand how frustrating it was to experience these issues, especially when these were two of the main features you needed. We appreciate your patience while our team worked to resolve them.Now that both issues have been fixed, we’d really appreciate it if you could reconsider or update your review based on your current experience with the app.Thank you again for your patience and for giving us the opportunity to resolve this.
After Shopify's Inbox sudden fall from grace, this simple and elegant app is being a life saver! The colors are customizable, as well as the texts when first opening the chat, it allows for a small FAQs with quick answers, and you can also customize how much info you need from the customer in order to get back to them later, in my case an email is enough. They also have a Chatbot you can train, though my own shop is strictly non-AI, it can be a great tool for other type of shops. If anything I just wish they had a "Dark mode" instead of a white background, but, it does the job. I'm thankful for this app.
Thank you so much for the great review 🙏
Rating only — no written review.
Thank you for the great review 🙏
Rating only — no written review.
Thank you for the great review 🙏
Rating only — no written review.
Highly valuable and intuitive tool which is crucial to my business - a big upgrade on an alternative chat bod provider.
Thank you for the great review 🙏
Rating only — no written review.
Thank you for the great review 🙏
Rating only — no written review.
Thank you for the great review 🙏
Category rankings
A category rank is the app's position in Shopify's own category listing. Keyword ranks (search-result positions) are a separate measure.
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Featured placements
No featured placements on Shopify in the last 30 days.
Keyword rankings
Chatway Live Chat & AI Chatbot ranks for 84 keywords across Shopify App Store. Here are the top 3:
- 1.chat aiRank #1
- Rank #1
- Rank #1
Competitors & alternatives
Chatway Live Chat & AI Chatbot competes with these apps in the same space:
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Frequently asked questions
What is Chatway Live Chat & AI Chatbot?
Chatway Live Chat & AI Chatbot is a Shopify app by Premio, listed in Helpdesk. It holds a 4.9-star average from 286 reviews on Shopify. It has been listed since 2023.
Is Chatway Live Chat & AI Chatbot free?
Chatway Live Chat & AI Chatbot has a free plan on Shopify. Listed plans: Free, Business, Plus.
Where does Chatway Live Chat & AI Chatbot rank on Shopify?
Chatway Live Chat & AI Chatbot ranks #6 of 275 apps in Helpdesk on Shopify. Close alternatives tracked by AppRanks include Tidio: AI Chatbot & Live Chat, Willdesk: Live Chat&AI Chatbot and Jotform AI Chatbot ‑ Live Chat.
How active are Chatway Live Chat & AI Chatbot reviews?
Chatway Live Chat & AI Chatbot has received 2 reviews in the last 30 days, 15 in the last 90 days. The 30-day pace is slower than the 90-day pace — review volume is decelerating.