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Chatway Live Chat & AI Chatbot vs Jotform AI Chatbot ‑ Live Chat
Side-by-side comparison54% listing overlap (weighted overlap of the two listings' categories, features, keywords and description text)
Chatway Live Chat & AI Chatbot
Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.
shopifyFree plan available
Jotform AI Chatbot ‑ Live Chat
Jotform AI Chatbot automates customer support & customer service, boosts conversions & sales
Built for ShopifyshopifyFree plan available
At a glance
| Metric | Chatway Live Chat & AI Chatbot | Jotform AI Chatbot ‑ Live Chat |
|---|---|---|
| Rating | ★ 4.9 ★ | 3.9 ★ |
| Total reviews | ★ 288 | 36 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | 3 tiers | — |
| Listed features | 5 | 5 |
| Review velocity (30d) | ★ 2 new | 1 new |
| Languages | 1 supported | 7 supported |
| Listed since | Sep 2023 | Apr 2025 |
AppRanks verdict
Generated from live data on this pageThe call
On the measured data here, Chatway Live Chat & AI Chatbot leads on more dimensions (4 vs 1). Pick Jotform AI Chatbot if one of the points where it leads is what you need.
Where Chatway Live Chat & AI Chatbot leads
- Higher average rating: 4.9★ vs 3.9★.
- More published reviews: 288 vs 36.
- Ranks higher in Helpdesk: #13 vs #15 of 318.
- Lists AI summaries, Agent analytics and Analytics (+27 more) in its marketplace category features; Jotform AI Chatbot doesn't.
Where Jotform AI Chatbot leads
- Available in more languages: 7 vs 1.
How this is generated
Built only from the Shopify App Store listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology
Read each app's audit: Chatway Live Chat & AI Chatbot audit • Jotform AI Chatbot ‑ Live Chat audit
1. Listing metadata
Field-level data| Field | Chatway Live Chat & AI Chatbot | Jotform AI Chatbot ‑ Live Chat |
|---|---|---|
| Tagline | ||
| Listing audit | 89/100 listing audit | 90/100 listing audit |
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
2. Pricing & plans
Marketplace-listed plans · paid plans cheapest first, not matched tier-for-tierTier
Chatway Live Chat & AI Chatbot
Jotform AI Chatbot ‑ Live Chat
Free plan
Free
Free
- 1 seat included
- 30 days chat history
- FAQs & canned responses
- iOS and Android mobile apps
- 50 conversations/mo
- MCP, API & Webhooks
- Buttons for social chat channels
- AI chatbot agent credits can be added
No free plan listed
Paid plans
Business
- 2 seats included
- Everything in Free, and
- 200 conversations/mo (Reset anytime)
- Help center, 2 automations & workflows
- Email, Whatsapp, Messenger & Instagram
- Live translation & multilingual widget
- Custom widget & agent visibility
- Optional AI chatbot credits & agents
Plus
- 10 seats included
- Everything in Business, and
- 1,000 conversations/mo (Reset anytime)
- 15 automations & workflows
- Advanced teams & routing rules
- Multiple widgets & inboxes
- Priority support
- Optional AI chatbot credits & agents
No paid plans listed
3. Features
As listed by each developerChatway Live Chat & AI Chatbot
- Access Shopify cart, orders, coupons data & more through live chat support inbox
- AI chatbot, AI agent, chatbot agent for support, sales & customer service 24/7
- Mobile apps for iOS & Android to live chat and provide customer support anywhere
- Manage live chat, WhatsApp Business, Facebook Messenger, Instagram DMs & email
- Canned responses saved replies & FAQ for better live chat customer support
Jotform AI Chatbot ‑ Live Chat
- AI chatbots provide real-time, personalized assistance on products and policies.
- Shopify integration keeps product and order details updated no coding needed.
- Smart automation handles inquiries, guides purchases, and recommends products.
- Provide customer support over chat and voice calls with human-like AI responses.
- Your customers can communicate with you via WhatsApp, Instagram, and Messenger.
4. Categories & rankings
Shared categories on the same row · in-category position inline5. Category features
Marketplace-curated features per categoryChat15 shared · 35 total
Only in Chatway Live Chat & AI Chatbot
- Agent analytics
- Behavior tracking
- Email chat
- Encryption
- File upload
- Push notifications
- Real-time translation
- SMS
- Social media
- Cart recovery
- Cross-sell
- Greetings
- Review requests
- Send transcript
- Upsell
- Business hours
- Chat assignment
- Chat flows
- Emojis and stickers
- Tagging
Only in Jotform AI Chatbot ‑ Live Chat
None
Listed by both (15)
- AI chatbots
- Customer insights
- Live chat
- Multi-language
- Discounts
- FAQs
- Order updates
- Product recommendations
- Quick replies
- Surveys
- Agent avatar
- Chat buttons
- Chat window
- Color and font
- Welcome messages
Helpdesk13 shared · 27 total
Only in Chatway Live Chat & AI Chatbot
- Contact form
- SMS
- AI summaries
- Analytics
- Auto-assign
- Escalation
- Multi-language
- Multi-store
- Order tracking
- Reports
- Response templates
- Tagging
- Unified inbox
Only in Jotform AI Chatbot ‑ Live Chat
None
Listed by both (13)
- Chatbot
- FAQs
- Help center
- Live chat
- Phone
- Self-service
- Social media
- AI responses
- Auto-reply
- Customer notifications
- Feedback surveys
- Rule-based triggers
- Ticketing
6. Search rankings
Top 5 keywords · shared rankings prioritized| Keyword | Chatway Live Chat & AI Chatbot | Jotform AI Chatbot ‑ Live Chat |
|---|---|---|
| live chat | #6 | #10 |
| chatbot | #11 | #12 |
| ai chatbot | #13 | #12 |
| live chat app | #9 | #17 |
| livechat | #24 | #7 |
7. Activity in the last 90 days
Tracked changes · pricing, features, copy, screenshotsChatway Live Chat & AI Chatbot · 3 changes
- Oct 29descriptionListing copy updated
- Oct 21descriptionListing copy updated
- Oct 7descriptionListing copy updated
Jotform AI Chatbot ‑ Live Chat · 4 changes
- Oct 21descriptionListing copy updated
- Oct 10descriptionListing copy updated
- Oct 10descriptionListing copy updated
- Aug 18descriptionListing copy updated
8. Quality signals
Reviews · velocity · latest sentiment| Signal | Chatway Live Chat & AI Chatbot | Jotform AI Chatbot ‑ Live Chat |
|---|---|---|
| Average rating | 4.9 ★ (288) | 3.9 ★ (36) |
| Rating distribution | 596% 41% 30% 21% 11% | 572% 49% 32% 20% 116% |
| Reviews · last 7 days | +0 | +0 |
| Reviews · last 30 days | +2 | +1 |
| Reviews · last 90 days | +14 | +3 |
5 latest reviews · each app
Chatway Live Chat & AI Chatbot
- Oct 16, 2026
Good
- Oct 12, 2026
Chatway has been a great addition to my Shopify store (frogloom)! It makes communicating with customers much easier and helps me answer their questions more efficiently. I also love having the FAQ feature, which helps customers find answers quickly. The app is easy to use, and the support team has been very helpful and
- Oct 8, 2026
- Sep 29, 2026
Unfortunately the app is very poor. We started facing issues from day one, whatsapp would not connect and keep disconnecting, the support were saying it is a fault on our end even though it is all set up correctly and used to work fine with a different app. Eventually they have agreed that it is their fault and been re
- Sep 21, 2026
After Shopify's Inbox sudden fall from grace, this simple and elegant app is being a life saver! The colors are customizable, as well as the texts when first opening the chat, it allows for a small FAQs with quick answers, and you can also customize how much info you need from the customer in order to get back to them
Jotform AI Chatbot ‑ Live Chat
- Oct 12, 2026
Fantastic. Money well spent.
- Oct 7, 2026
- Sep 16, 2026
Fantastic
- Jul 28, 2026
Easy to use.
- Jul 28, 2026
9. App details
Long-form descriptionChatway Live Chat & AI Chatbot
Chatway helps merchants provide customer service through a live chat widget, shared helpdesk inbox, WhatsApp, and AI chatbot. Teams can manage customer support conversations, use canned responses, create FAQs, and let AI agents answer common questions before handing chats to human agents when needed. Merchants can view past live chat conversations, follow up with visitors, and send relevant offers directly from the inbox, while managing support across web, Android, and iOS apps from one place
Jotform AI Chatbot ‑ Live Chat
These AI-powered help desk solutions help businesses manage customer conversations automatically across chat, FAQ and live interactions. Intelligent agents respond instantly, resolve issues, and guide users in real time, 24/7. A built-in support workspace brings together live messaging, automated replies, and self-service answers to reduce workload and speed up responses. Merchants can provide faster, more consistent help through a scalable communication experience with an AI assistant.
Frequently asked
Common questions about this comparisonIs Chatway Live Chat & AI Chatbot or Jotform AI Chatbot ‑ Live Chat cheaper?
Both Chatway Live Chat & AI Chatbot and Jotform AI Chatbot ‑ Live Chat offer a free plan. Chatway Live Chat & AI Chatbot lists no paid plan with a published price; Jotform AI Chatbot ‑ Live Chat lists no paid plan with a published price. Prices are as listed on the Shopify App Store; check what each tier includes in the Pricing section above.
Which has better reviews, Chatway Live Chat & AI Chatbot or Jotform AI Chatbot ‑ Live Chat?
Chatway Live Chat & AI Chatbot has the higher average rating (4.9★ from 288 reviews) compared to Jotform AI Chatbot ‑ Live Chat (3.9★ from 36 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Should I choose Chatway Live Chat & AI Chatbot or Jotform AI Chatbot ‑ Live Chat?
Chatway Live Chat & AI Chatbot holds the higher average rating (4.9★ vs 3.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Which is faster to set up, Chatway Live Chat & AI Chatbot or Jotform AI Chatbot ‑ Live Chat?
Both apps are one-click installs from the Shopify App Store. AppRanks doesn't measure setup time directly; Chatway Live Chat & AI Chatbot has more published reviews to read for user-reported install experience (288 vs 36).
Which works better for small vs large Shopify App Store merchants?
AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Shopify App Store data. What it can show: Chatway Live Chat & AI Chatbot has 288 published reviews; Jotform AI Chatbot ‑ Live Chat has 36 published reviews. Compare plan limits and pricing tiers against your own volume.
Can I migrate data between Chatway Live Chat & AI Chatbot and Jotform AI Chatbot ‑ Live Chat?
Migration support varies by app and category. Chatway Live Chat & AI Chatbot and Jotform AI Chatbot ‑ Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Jotform AI Chatbot ‑ Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
10. Other comparisons people make
Apps similar to each onevs Chatway Live Chat & AI Chatbot
vs Jotform AI Chatbot ‑ Live Chat
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