Side-by-side comparison · 24 data points·69% similar
Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.
| Chatway Live Chat & AI Chatbot | Tidio | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | Chatway Live Chat & AI Chatbot | Tidio: AI Chatbot & Live Chat |
|---|---|---|
| Rating | ★ 4.9 ★ | 4.8 ★ |
| Total reviews | 281 | ★ 1.3k |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 2 |
| Review velocity (30d) | 6 new | ★ 12 new |
| Languages | 1 supported | 6 supported |
| Listed since | Sep 2023 | Jul 2014 |
Chatway Live Chat & AI Chatbot edges out Tidio: AI Chatbot & Live Chat on rating (4.9★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
Pricing entry tiers: Chatway Live Chat & AI Chatbot at Free plan available, Tidio: AI Chatbot & Live Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Tidio: AI Chatbot & Live Chat has the larger user base (1,340 reviews vs 281), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Chatway Live Chat & AI Chatbot's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Chatway Live Chat & AI Chatbot; mid-market and enterprise merchants with specific feature requirements should evaluate both — Tidio: AI Chatbot & Live Chat's 1,340-review base may include the workflow context that matches your specific use case better than Chatway Live Chat & AI Chatbot's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Chatway Live Chat & AI Chatbot audit • Tidio: AI Chatbot & Live Chat audit
| Last updated | — | — |
|---|
| Keyword | Chatway Live Chat & AI Chatbot | Tidio |
|---|---|---|
| chat ai | #1 | #2 |
| live chat | #5 | #3 |
| inbox | #6 | #3 |
| chatbox | #1 | #11 |
| chatbot | #8 | #4 |
Not featured in any section recently.
| Signal | Chatway Live Chat & AI Chatbot | Tidio |
|---|---|---|
| Average rating | 4.9 ★ (281) | 4.8 ★ (1.3k) |
| Rating distribution | 597% 42% 30% 21% 11% | 586% 48% 31% 22% 14% |
| Reviews · last 7 days | +1 | +4 |
| Reviews · last 30 days | +6 | +12 |
| Reviews · last 90 days | +18 | +73 |
Both Chatway Live Chat & AI Chatbot and Tidio: AI Chatbot & Live Chat offer paid plans only. Chatway Live Chat & AI Chatbot starts at Free plan available; Tidio: AI Chatbot & Live Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Chatway Live Chat & AI Chatbot has the higher average rating (4.9★ from 281 reviews) compared to Tidio: AI Chatbot & Live Chat (4.8★ from 1,340 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Chatway Live Chat & AI Chatbot holds the higher average rating (4.9★ vs 4.8★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Tidio: AI Chatbot & Live Chat has the deeper published review base (1,340 vs 281), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Chatway Live Chat & AI Chatbot typically suits early-stage and growth-mode teams based on its published review base (281 reviews). Tidio: AI Chatbot & Live Chat typically suits early-stage and growth-mode teams based on its published review base (1,340 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Highly valuable and intuitive tool which is crucial to my business - a big upgrade on an alternative chat bod provider.
"Really happy with Chatway on my Shopify store. The live chat works smoothly, and having the FAQ section built right in makes it so much easier for customers to find quick answers. Simple to set up and very useful. Thanks!"
support for this app is great, and we used it to replace shopify inbox once they messed up the customer view. This is a great addition to our support team.
Help me keep in contact with my current and potential clients.
Migration support varies by app and category. Chatway Live Chat & AI Chatbot and Tidio: AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Chatway Live Chat & AI Chatbot" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
The best app in teh world
happy to use Tidio, the settings there is clear and love the ai functions
Helps out a lot with building new clients.
Todo muy bien
