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1. Listing metadata
Field-level data| Willdesk | Tidio | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| Willdesk | Tidio | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| Metric | Willdesk: Live Chat&AI Chatbot | Tidio: AI Chatbot & Live Chat |
|---|---|---|
| Rating | 4.8 ★ | 4.8 ★ |
| Total reviews | 387 | ★ 1.3k |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | ★ 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 2 |
| Review velocity (30d) | 0 new | ★ 12 new |
| Languages | 21 supported | 6 supported |
| Listed since | Feb 2021 | Jul 2014 |
Willdesk: Live Chat&AI Chatbot and Tidio: AI Chatbot & Live Chat are evenly matched on rating (4.8★ vs 4.8★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Willdesk: Live Chat&AI Chatbot at Free plan available, Tidio: AI Chatbot & Live Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Tidio: AI Chatbot & Live Chat has the larger user base (1,340 reviews vs 387), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Willdesk: Live Chat&AI Chatbot's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Willdesk: Live Chat&AI Chatbot audit • Tidio: AI Chatbot & Live Chat audit
| Listed |
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| Last updated | — | — |
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| Keyword | Willdesk | Tidio |
|---|---|---|
| chat ai | #4 | #2 |
| helpdesk | #102 | #7 |
| chat ai chatbot | #2 | #16 |
| live chat | #15 | #3 |
| inbox | #17 | #3 |
Not featured in any section recently.
| Signal | Willdesk | Tidio |
|---|---|---|
| Average rating | 4.8 ★ (387) | 4.8 ★ (1.3k) |
| Rating distribution | 595% 42% 31% 20% 12% | 586% 48% 31% 22% 14% |
| Reviews · last 7 days | +0 | +4 |
| Reviews · last 30 days | +0 | +12 |
| Reviews · last 90 days | +2 | +73 |
Both Willdesk: Live Chat&AI Chatbot and Tidio: AI Chatbot & Live Chat offer paid plans only. Willdesk: Live Chat&AI Chatbot starts at Free plan available; Tidio: AI Chatbot & Live Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Willdesk: Live Chat&AI Chatbot (4.8★, 387 reviews) and Tidio: AI Chatbot & Live Chat (4.8★, 1,340 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 4.8★. Tidio: AI Chatbot & Live Chat does carry the larger published review base (1,340 vs 387). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Tidio: AI Chatbot & Live Chat has the deeper published review base (1,340 vs 387), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Willdesk: Live Chat&AI Chatbot typically suits early-stage and growth-mode teams based on its published review base (387 reviews). Tidio: AI Chatbot & Live Chat typically suits early-stage and growth-mode teams based on its published review base (1,340 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
kim的服务非常好
Excellent; the team is very professional.
I've been using this app for over a year, and even after subscribing to an annual plan, it still charges $30 every month. After contacting customer service for a refund, I purchased the annual plan again, but it still charges $10 extra every month. His hidden costs are very high.
Absolutely loving Willdesk so far. The platform itself is clean, modern, and very easy to use. It has a huge amount of flexibility for live chat, automation, AI support, workflows, and customer service management all in one place. One thing that genuinely surprised us was how good the mobile app is. Being able to manag
Help me keep in contact with my current and potential clients.
Migration support varies by app and category. Willdesk: Live Chat&AI Chatbot and Tidio: AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Willdesk: Live Chat&AI Chatbot" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
The best app in teh world
happy to use Tidio, the settings there is clear and love the ai functions
Helps out a lot with building new clients.
Todo muy bien
