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1. Listing metadata
Field-level data| SB | eDesk ‑ AI, Helpdesk & Chat | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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| Developer | ||
| Listed | ||
| SB | eDesk ‑ AI, Helpdesk & Chat | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Metric | SB: Helpdesk, Live Chat & FAQs | eDesk ‑ AI, Helpdesk & Chat |
|---|---|---|
| Rating | 4.6 ★ | ★ 4.8 ★ |
| Total reviews | ★ 316 | 29 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free trial available |
| Built for Shopify | — | — |
| Pricing tiers | ★ 4 tiers | 3 tiers |
| Listed features | 5 | 5 |
| Featured placements | 2 | — |
| Languages | 1 supported | 5 supported |
| Listed since | Dec 2015 | Jul 2016 |
eDesk ‑ AI, Helpdesk & Chat edges out SB: Helpdesk, Live Chat & FAQs on rating (4.8★ vs 4.6★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: SB: Helpdesk, Live Chat & FAQs at Free to install, eDesk ‑ AI, Helpdesk & Chat at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. SB: Helpdesk, Live Chat & FAQs has the larger user base (316 reviews vs 29), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. eDesk ‑ AI, Helpdesk & Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to eDesk ‑ AI, Helpdesk & Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — SB: Helpdesk, Live Chat & FAQs's 316-review base may include the workflow context that matches your specific use case better than eDesk ‑ AI, Helpdesk & Chat's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: SB: Helpdesk, Live Chat & FAQs audit • eDesk ‑ AI, Helpdesk & Chat audit
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| Keyword | SB | eDesk ‑ AI, Helpdesk & Chat |
|---|---|---|
| helpdesk | #11 | #3 |
| help desk | #11 | #6 |
| helpdesk software | #20 | #7 |
| ai helpdesk software | #31 | #6 |
| ai helpdesk | #36 | #3 |
Not featured in any section recently.
Both SB: Helpdesk, Live Chat & FAQs and eDesk ‑ AI, Helpdesk & Chat offer paid plans only. SB: Helpdesk, Live Chat & FAQs starts at Free to install; eDesk ‑ AI, Helpdesk & Chat starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
eDesk ‑ AI, Helpdesk & Chat has the higher average rating (4.8★ from 29 reviews) compared to SB: Helpdesk, Live Chat & FAQs (4.6★ from 316 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. SB: Helpdesk, Live Chat & FAQs fits better if you prioritize broader integrations; eDesk ‑ AI, Helpdesk & Chat is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. SB: Helpdesk, Live Chat & FAQs has more onboarding documentation maturity (316 reviews vs 29), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
SB: Helpdesk, Live Chat & FAQs typically suits early-stage and growth-mode stores based on its review-base composition (316 reviews). eDesk ‑ AI, Helpdesk & Chat aligns more with early-stage and growth-mode stores (29 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. SB: Helpdesk, Live Chat & FAQs and eDesk ‑ AI, Helpdesk & Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from eDesk ‑ AI, Helpdesk & Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
