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1. Listing metadata
Field-level data| Gladly | Zipchat AI Chatbot & Live Chat | |
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| Screenshots | images | images |
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| Last updated | — | — |
| Gladly | Zipchat AI Chatbot & Live Chat | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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AI Chat, AI Chatbot & AI Helpdesk. Agentic sales & support: live chat, WhatsApp, Instagram & email
| Metric | Gladly: AI Customer Support | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Rating | 4.7 ★ | ★ 4.9 ★ |
| Total reviews | 29 | ★ 192 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | 2 tiers | ★ 4 tiers |
| Listed features | 5 | 5 |
| Review velocity (30d) | — | 8 new |
| Languages | 1 supported | 1 supported |
| Listed since | Feb 2021 | May 2023 |
Zipchat AI Chatbot & Live Chat edges out Gladly: AI Customer Support on rating (4.9★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
Pricing entry tiers: Gladly: AI Customer Support at Free plan available, Zipchat AI Chatbot & Live Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Zipchat AI Chatbot & Live Chat has the larger user base (192 reviews vs 29), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Gladly: AI Customer Support's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Zipchat AI Chatbot & Live Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — Gladly: AI Customer Support's 29-review base may include the workflow context that matches your specific use case better than Zipchat AI Chatbot & Live Chat's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Gladly: AI Customer Support audit • Zipchat AI Chatbot & Live Chat audit
| Keyword | Gladly | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| chat channels | Not ranked | #1 |
| automated customer support | Not ranked | #2 |
| ai chatbot ai | Not ranked | #2 |
| ai customer support | #4 | Not ranked |
| assisted customer support | #6 | Not ranked |
| Signal | Gladly | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Average rating | 4.7 ★ (29) | 4.9 ★ (192) |
| Rating distribution | 5— 4— 3— 2— 1— | 596% 41% 30% 21% 13% |
| Reviews · last 7 days | — | +2 |
| Reviews · last 30 days | — | +8 |
| Reviews · last 90 days | — | +26 |
No reviews yet.
Both Gladly: AI Customer Support and Zipchat AI Chatbot & Live Chat offer paid plans only. Gladly: AI Customer Support starts at Free plan available; Zipchat AI Chatbot & Live Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Zipchat AI Chatbot & Live Chat has the higher average rating (4.9★ from 192 reviews) compared to Gladly: AI Customer Support (4.7★ from 29 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Zipchat AI Chatbot & Live Chat holds the higher average rating (4.9★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Zipchat AI Chatbot & Live Chat has the deeper published review base (192 vs 29), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Gladly: AI Customer Support typically suits early-stage and growth-mode teams based on its published review base (29 reviews). Zipchat AI Chatbot & Live Chat typically suits early-stage and growth-mode teams based on its published review base (192 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Zipchat is amazing. It brings massive incremental revenues to our business as well as support staff cost savings. Highly recommend!
Great experience so far with the chat bot. Easy to set up and starts helping conversions immediately. Looking forward to testing their other solutions as well.
Fantastic customer service! The team are always available to help with any issues we have. The App is very easy to use, and the chat platform has been very helpful. We are extremely happy with the Zipchat system and the team behind it.
Great App. Very helpful in communicating with clients in a timely manner.
Good customer service from Aymar especially.
Migration support varies by app and category. Gladly: AI Customer Support and Zipchat AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Gladly: AI Customer Support" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
