Side-by-side comparison
AI Chat, AI Chatbot & AI Helpdesk. Agentic sales & support: live chat, WhatsApp, Instagram & email
| Metric | Hosted Email | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Rating | 4.1 ★ | ★ 4.9 ★ |
| Total reviews | 31 | ★ 209 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | 2 tiers | ★ 4 tiers |
| Listed features | 3 |
On the measured data here, Zipchat AI Chatbot & Live Chat leads on more dimensions (4 vs 0). Pick Hosted Email if one of the points where it leads is what you need.
Built only from the Shopify App Store listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology
Read each app's audit: Hosted Email audit • Zipchat AI Chatbot & Live Chat audit
| Field | Hosted | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Tagline | ||
| Listing audit | 80/100 listing audit | 93/100 listing audit |
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| ★ 5 |
| Featured placements | — | 1 |
|---|
| Languages | 1 supported | 1 supported |
|---|
| Listed since | Jul 2020 | May 2023 |
|---|
| Listed |
|---|
None
None
| Keyword | Hosted | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| chat channels | Not ranked | #1 |
| chat whatsapp instagram | Not ranked | #1 |
| automated customer support | Not ranked | #2 |
| help center | #89 | Not ranked |
| helpdesk | #110 | Not ranked |
Not featured in any section recently.
No tracked changes.
| Signal | Hosted | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Average rating | 4.1 ★ (31) | 4.9 ★ (209) |
Review text isn't collected for this app yet (31 reviews on the marketplace).
Cela fait une petite semaine que je paramètre et utilise en live Zipchat, bien que je n'ai pas encore un vrai recul et un paramétrage abouti, les premiers tests sont vraiment concluants Une très bonne analyse du ton et des produits de la marque, des questions pertinentes pour comprendre quoi proposer et répondre précis
Echt een fantastische app die zeer goed doet wat hij moet doen. En meer. Wat ik zelf erg prettig vind zijn de AI-vragen die bij producten toegevoegd worden, want dat stimuleert de interactie. Voor ons een hele fijne toevoeging. We zijn er nu ongeveer twee maanden mee aan de gang en verheugen ons erop om het nog verder
We've been using ZipChat for a few months now and we have been really pleased with it. We use it across all three of our domains and it has now become our first point of contact on the websites for our customers. We were looking for a way to improve our customer service, and we weren't even sure if AI chat would become
We recently moved from Tidio to Zipchat and have had a great experience so far. As an automotive parts company, being able to assist customers quickly and efficiently is extremely important to us. Zipchat has made the process smoother for both our team and our customers, and their support has been responsive and helpfu
Zipchat has been easy to set up and use and the onboarding experience has been great. The team has been very friendly and helpful and it didn’t take long to get the chatbot working well for our store. The only downside so far is that the price jumps between the different plans are quite steep. Overall though, a very go
Both Hosted Email and Zipchat AI Chatbot & Live Chat offer a free plan. Hosted Email lists no paid plan with a published price; Zipchat AI Chatbot & Live Chat lists no paid plan with a published price. Prices are as listed on the Shopify App Store; check what each tier includes in the Pricing section above.
Zipchat AI Chatbot & Live Chat has the higher average rating (4.9★ from 209 reviews) compared to Hosted Email (4.1★ from 31 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Zipchat AI Chatbot & Live Chat holds the higher average rating (4.9★ vs 4.1★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. AppRanks doesn't measure setup time directly; Zipchat AI Chatbot & Live Chat has more published reviews to read for user-reported install experience (209 vs 31).
AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Shopify App Store data. What it can show: Hosted Email has 31 published reviews; Zipchat AI Chatbot & Live Chat has 209 published reviews. Compare plan limits and pricing tiers against your own volume.
Migration support varies by app and category. Hosted Email and Zipchat AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Hosted Email" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.