Flyweight AI: Chatbot WhatsApp for Shopify App Store

We are sofar very satisfied with this AI chatbot solution. It has enhanced the user experience on our website and provides real value to our visitors. During our implementation process, the customer support team truly stood out. They responded incredibly fast, were always helpful, and went the extra mile to resolve questions. Outstanding service and a great product we highly recommend.

I think this is incredible! Well implemented, well thought out and excellent interface.

Bisher ist die Testphase super, einfache Einrichtung, verständliche App-Struktur, guter Preis und gute KI! Wenn der Test weiter so läuft werden wir die App auch für unseren US Shop nutzen.

Great App and professional customer service.

Early days but very easy to setup and so far very effective.

Das Setup von Flyweight ist äußerst unkompliziert, und das Ergebnis überzeugt auf ganzer Linie. Alle wichtigen Designs können individuell angepasst werden, wodurch unsere Kunden bereits ab dem ersten Tag von der Live-Chat-Funktion profitieren. Darüber hinaus bietet Flyweight einen erstklassigen Kundenservice, der bei der Implementierung von Custom Routings oder anderen maßgeschneiderten Lösungen unterstützt. Vielen Dank für eure großartige Unterstützung!

Sometimes the AI is not right or at least not 100% right or talks about things the AI should not have been talking about by giving unneeded info. Sound bad he! But actually not so, because this is a matter of fine tuning with the tools we have available and these issues amounts for a very small percentage of the chats so far. The majority of the chats are just amazing, they blow away my mind completely, the AI is way better then me in many respects: 1. The mount of knowledge it has is going beyond mine: we sell close to everything relating to coffee and the amount of different espresso machines and grinders can be overwhelming for customer. The AI is so able to help the customer navigate through all the different models, functionality and taste wise. 2. Unlimited patience: the customers who do use the chats sometimes spend 2 hours with the chat, something I would never have the time and energy for. I had even a customer (forward to me via email) and complained that the AI bot was far more kind then me, hehe! so yes, I am actually learning from the AI how to respond, isn't it that funny? The quality of the AI is very much depending on the team behind it, how they are able to fine tune the AI and give the tools so I can do some fine tuning as well. In this respect I think I found to right (Flyweight) team. Lastly: about the subscription model: The first 2 levels (Started and Pro) are based on the amount of traffic a site is getting: Right now we use Pro. The next level is called AI leader and probably soon we move over to that level because it is not based on traffic but on the amount of AI answers it is giving: 1000 included. Yes it is USD 99 but instead of looking at it as an expensive app (not so comparaed with some competitor apps) I now start to look at it as a cheap employee from which i can learn. and I forgot to mention: Some competitor apps link the subscription model to which and how many pages are scanned and used for the AI. For me there is no point: The AI needs to be as accurate as possible no matter what kind of subscription you are using. Flyweight is using all data from your site and even from products not on your site. This is the best solution!

Flyweight was up and running in no time! Setup couldn't be easier, and the result speaks for itself. We were able to customize every relevant design element, and our customers started using the live chat from day one. The Flyweight team also provides excellent support, whether it's setting up custom routings or building individual solutions. Highly recommended!