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Richpanel: AI Customer Support for Shopify App Store
4.7(128 reviews)Free trial availableLaunched Nov 2019
Richpanel: AI Customer Support is a Shopify App Store app by Richpanel Inc, launched November 2019. With a rating of 4.7★ from 128 reviews, it currently ranks #11 in the Helpdesk category.
AppRanks data: Richpanel: AI Customer Support ranks #11 in Helpdesk on Shopify App Store, placing it in the top 7% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Richpanel: AI Customer Support is a highly rated Shopify app with a growing review traction. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 128 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (4.7★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Richpanel Inc — established developer track record
Cons
- −Single-language listing (English) — international merchants may need translation tooling
Looking to switch from Richpanel: AI Customer Support?
See Richpanel: AI Customer Support's alternatives ranked by audit score, rating, and review velocity.
About Richpanel: AI Customer Support
Cut Costs, Reduce Tickets & Delight Your Customers With the AI-First Self-Service Platform.
How Richpanel: AI Customer Support works
The complete customer service platform. Automate repetitive queries with the Self-Service portal and let customers get instant resolutions 24x7. Manage all channels from one inbox. Improve productivity with AI powered replies.
We provide white glove migration. Book an demo on the website to learn more.
Easily migrate from Shopify Inbox, Zendesk, Gorgias, Help scout, Kustomer, Gladly, Hootsuite & Sprout Social.
Screenshots
Key features
- Manage all Channels: Email, Chat, Facebook DM, Instagram & Phone from one inbox
- Self Service: Give customers instant answers, 24x7 with the self-service portal
- Hire AI Employees: Double your support capacity & add new capabilities
- Integrate your stack: Access data from your favorite apps directly in the inbox
- Measure & improve: Get actionable insights from your support data
Pricing plans
PRO
89/month
- Email, Phone, Chat, Facebook, Instagram
- AI Employees: Sidekick AI
- Connect up to 2 Stores
- Customer Support Reports
PRO
119/month
- Everything in PRO, and:
- SMS channel
- Social Media AI
- Customer Satisfaction Surveys
- Multiple Brands
Most popular
Self
119/month
- Let customers help themselves
- Track orders
- Design returns & exchange flows
- Product recommendations
- Resolve upto 50% issues automatically
Category rankings
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Richpanel: AI Customer Support ranks for 36 keywords across Shopify App Store. Here are the top 3:
- 1.helpdeskRank #15
- Rank #1
- Rank #1
+33 more keywords — Sign up to unlock the full listSign up free
Competitors & alternatives
Richpanel: AI Customer Support doesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Redo
Compare4.9(574)
Willdesk: Live Chat&AI Chatbot
Compare4.8(369)
Gorgias: AI, Helpdesk & Chat
Compare4.3(635)
Chatway Live Chat & AI Chatbot
Compare4.9(259)
SB: Helpdesk, Live Chat & FAQs
Compare4.7(327)
Where Richpanel: AI Customer Support stands in the Helpdesk category
Richpanel: AI Customer Support ranks #11 of 167 apps in the Helpdesk category, placing it in the top 7% of the listing.
Languages & integrations
Languages supported
English
Integrates with
AircallKlaviyoReChargeReturnlyYotpo
Support
Get help with Richpanel: AI Customer Support:
- Email:[email protected]
88
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Frequently asked questions
What is Richpanel: AI Customer Support?
Richpanel: AI Customer Support is an app for Shopify. It currently holds a 4.7-star rating from 128 merchant reviews, and it has been listed on the marketplace since 2019. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Richpanel Inc.
Is Richpanel: AI Customer Support free?
Richpanel: AI Customer Support does not offer a permanent free plan on Shopify. Pricing starts at 89, and the listed tiers are PRO, PRO, Self. Trial availability and exact billing terms are mirrored from the live Shopify listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Richpanel: AI Customer Support?
Richpanel: AI Customer Support is actively installed across Shopify stores tracked by AppRanks. Its review base of 128 suggests adoption is concentrated in growth-stage and mid-market stores. It is part of the Helpdesk category on Shopify.
Where does Richpanel: AI Customer Support rank on Shopify?
Richpanel: AI Customer Support currently sits at position #11 in the Helpdesk category on Shopify. That places it in the top 7% of 167 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Richpanel: AI Customer Support integrate with?
Richpanel: AI Customer Support lists 5 integrations on its Shopify marketplace page. The most prominent are Aircall, Klaviyo, ReCharge, Returnly, Yotpo. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
Explore more on AppRanks
- Browse all Shopify apps
- Richpanel: AI Customer Support's independent listing audit
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- Marketplace metrics glossary
- All Helpdesk apps
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