1. Listing metadata
Field-level data| Richpanel | Gorgias | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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| Developer | ||
| Listed | ||
| Last updated | — | — |
| Richpanel | Gorgias | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Metric | Richpanel: AI Customer Support | Gorgias: AI, Helpdesk & Chat |
|---|---|---|
| Rating | ★ 4.7 ★ | 4.3 ★ |
| Total reviews | 128 | ★ 635 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free trial available |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | ★ 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 2 |
| Review velocity (30d) | — | 8 new |
| Languages | 1 supported | 1 supported |
| Listed since | Nov 2019 | Mar 2017 |
Based on the data on this page, Richpanel: AI Customer Support is the stronger choice for most Shopify App Store merchants — 4.7★ vs Gorgias: AI, Helpdesk & Chat's 4.3★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Richpanel: AI Customer Support at Free trial available, Gorgias: AI, Helpdesk & Chat at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Gorgias: AI, Helpdesk & Chat has the larger user base (635 reviews vs 128), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Richpanel: AI Customer Support's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Richpanel: AI Customer Support; mid-market and enterprise merchants with specific feature requirements should evaluate both — Gorgias: AI, Helpdesk & Chat's 635-review base may include the workflow context that matches your specific use case better than Richpanel: AI Customer Support's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Richpanel: AI Customer Support audit • Gorgias: AI, Helpdesk & Chat audit
| Keyword | Richpanel | Gorgias |
|---|---|---|
| helpdesk | #15 | #2 |
| support | #12 | #7 |
| ai chat support | #15 | #13 |
| inbox | #30 | #11 |
| customer support | #1 | #65 |
Not featured in any section recently.
| Signal | Richpanel | Gorgias |
|---|---|---|
| Average rating | 4.7 ★ (128) | 4.3 ★ (635) |
| Rating distribution | 5— 4— 3— 2— 1— | 583% 44% 31% 22% 110% |
| Reviews · last 7 days | — | +5 |
| Reviews · last 30 days | — | +8 |
| Reviews · last 90 days | — | +34 |
No reviews yet.
The new upgrade is terrible. I can't delete a ticket.
Both Richpanel: AI Customer Support and Gorgias: AI, Helpdesk & Chat offer paid plans only. Richpanel: AI Customer Support starts at Free trial available; Gorgias: AI, Helpdesk & Chat starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
Richpanel: AI Customer Support has the higher average rating (4.7★ from 128 reviews) compared to Gorgias: AI, Helpdesk & Chat (4.3★ from 635 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Richpanel: AI Customer Support fits better if you prioritize rating consistency; Gorgias: AI, Helpdesk & Chat is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Gorgias: AI, Helpdesk & Chat has more onboarding documentation maturity (635 reviews vs 128), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Using Gorgias Helpdesk has help streamline our email and voice tickets. Launching the AI agent has been incredibly beneficial in automating tickets being creating and getting inquiries answered fast.
This app has been essential for our business. Ai Agent gets better with time and the overal experience for our customers to "self help" has freed up time for our CX staff to provide more attention on those enquiries that need it. highly recommened.
Muy contentos con Gorgias, con el soporte que nos dan ante cualquier duda y la ayuda al equipo de CEX en nuestro día a día
Have been using Gorgias for several years now for multiple brands and it had been great! I love the AI agent feature and it has helped us with a lot with productivity and efficiency.
Richpanel: AI Customer Support typically suits early-stage and growth-mode stores based on its review-base composition (128 reviews). Gorgias: AI, Helpdesk & Chat aligns more with early-stage and growth-mode stores (635 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Richpanel: AI Customer Support and Gorgias: AI, Helpdesk & Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Richpanel: AI Customer Support" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
