What is MX: Helpdesk & Live Chat?

MX: Helpdesk & Live Chat is an app for Shopify. It currently holds a 4.4-star rating from 7 merchant reviews, and it has been listed on the marketplace since 2025. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Mirasvit Ecommerce Solutions.

Is MX: Helpdesk & Live Chat free?

MX: Helpdesk & Live Chat offers a free plan that merchants can install on Shopify without entering payment details. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.

Who uses MX: Helpdesk & Live Chat?

MX: Helpdesk & Live Chat is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.

Where does MX: Helpdesk & Live Chat rank on Shopify?

MX: Helpdesk & Live Chat currently sits at position #41 in the Helpdesk category on Shopify. That places it in the top 25% of 167 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.

What languages does MX: Helpdesk & Live Chat support?

MX: Helpdesk & Live Chat declares support for 19 languages on its Shopify marketplace listing: English, German, French, Spanish, Italian, Portuguese (Brazil), with 13 additional locales documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.

MX: Helpdesk & Live Chat for Shopify App Store

Name: MX: Helpdesk & Live Chat
Availability: OnlineOnly
Rating: 4.4 (7 reviews)
Author: Mirasvit Ecommerce Solutions

About MX: Helpdesk & Live Chat

All-in-one inbox for email, live chat, and social messaging with automated support workflows.

How MX: Helpdesk & Live Chat works

Centralize all customer support in one inbox. Manage emails, live chat, Facebook, Instagram, and WhatsApp messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.

Screenshots

MX: Helpdesk & Live Chat primary marketing image — Helpdesk app on the Shopify App Store

MX: Helpdesk & Live Chat dashboard view — Helpdesk app on the Shopify App Store

MX: Helpdesk & Live Chat feature detail — Helpdesk app on the Shopify App Store

MX: Helpdesk & Live Chat settings interface — Helpdesk app on the Shopify App Store

MX: Helpdesk & Live Chat integration setup — Helpdesk app on the Shopify App Store

MX: Helpdesk & Live Chat for Shopify App Store

About MX: Helpdesk & Live Chat

How MX: Helpdesk & Live Chat works

Screenshots

AppRanks verdict

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Category rankings

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Competitors & alternatives

Where MX: Helpdesk & Live Chat stands in the Helpdesk category

Languages & integrations

Languages supported

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