MX: Helpdesk & Live Chat for Shopify App Store
By Mirasvit Ecommerce Solutions
MX: Helpdesk & Live Chat is the #25 ranked helpdesk app on Shopify, with a 4.5 average rating from 9 reviews, with a free plan available, as of July 9, 2026.
MX: Helpdesk & Live Chat is a Shopify App Store app by Mirasvit Ecommerce Solutions, launched October 2025. With a rating of 4.5★ from 9 reviews, it currently ranks #25 in the Helpdesk category.
AppRanks data: MX: Helpdesk & Live Chat ranks #25 in Helpdesk on Shopify App Store, placing it in the top 12% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
MX: Helpdesk & Live Chat is a highly rated Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 9 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (4.5★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Mirasvit Ecommerce Solutions — established developer track record
Cons
- −Limited review base (9) — ratings can shift significantly with new feedback
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About MX: Helpdesk & Live Chat
How MX: Helpdesk & Live Chat works
Centralize all customer support in one inbox. Manage emails, live chat, Facebook, Instagram, and WhatsApp messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.
Screenshots
Key features
- Unify all customer messages in one inbox and never miss a ticket
- Keep work organized by creating custom ticket statuses and workflow rules.
- Engage visitors with live chat and view ticket history to resolve issues fast.
- View Shopify order details directly in tickets (number, date, total)
- Get AI-powered suggestions for faster, smarter responses
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Agent AvatarCustomize your support experience with personalized agent avatars.Common
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.Common
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.Common
- Automated AssignmentAutomatically assign tasks or items to users based on set criteria.Differentiator
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.Differentiator
- Behavior TrackingAnalyze user behavior to improve engagement and retention.
- Business Hours ManagementSet and manage your business operating hours effectively.Common
- Chat AssignmentAssign chats to specific team members for better management.Common
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.Common
- Chat ButtonsAdd buttons to facilitate quick access to chat support.Common
- Chat FlowsCreate structured chat flows to guide conversations effectively.Common
- Live Chat SupportProvide real-time assistance to customers through a chat window.Common
- Email CommunicationUtilize email as a primary channel for customer communication.Common
- Emoji and Sticker SupportEnhance communication with emojis and stickers in chats.Common
- Escalation ManagementManage and prioritize customer issues through escalation processes.Differentiator
- File Upload SupportEasily upload images and photos for your products.Common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.Common
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.Common
- Live Chat SupportEngage with support agents in real-time through live chat.Common
- Multi-Language SupportOffer a multilingual experience for your customers.Common
- Quick RepliesProvide instant responses to common customer inquiries.Common
- Rule-Based TriggersImplement triggers based on defined rules for automated actions.Common
- Self-Service PortalAllow customers to manage their accounts and access resources independently.Differentiator
- Send TranscriptAutomatically send conversation transcripts to users after support interactions.Common
- Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.Differentiator
- Shipping NotificationsNotify customers about their shipping status and delivery updates.Differentiator
- Social Media ManagementManage and schedule posts across various social media platforms.Common
- Tagging SystemImplement a tagging system to enhance organization and searchability.Common
- Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.table-stakes
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.Common
Category rankings
As of Jul 9, 2026See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
MX: Helpdesk & Live Chat ranks for 28 keywords across Shopify App Store. Here are the top 3:
- 1.helpdeskRank #7
- Rank #12
- Rank #16
Competitors & alternatives
MX: Helpdesk & Live Chatdoesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is MX: Helpdesk & Live Chat?
MX: Helpdesk & Live Chat is an app for Shopify. It currently holds a 4.5-star rating from 9 merchant reviews, and it has been listed on the marketplace since 2025. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Mirasvit Ecommerce Solutions.
Is MX: Helpdesk & Live Chat free?
MX: Helpdesk & Live Chat offers a free plan that merchants can install on Shopify without entering payment details. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses MX: Helpdesk & Live Chat?
MX: Helpdesk & Live Chat is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does MX: Helpdesk & Live Chat rank on Shopify?
MX: Helpdesk & Live Chat currently sits at position #25 in the Helpdesk category on Shopify. That places it in the top 12% of 216 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What languages does MX: Helpdesk & Live Chat support?
MX: Helpdesk & Live Chat declares support for 19 languages on its Shopify marketplace listing: English, German, French, Spanish, Italian, Portuguese (Brazil), with 13 additional locales documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.