MX: Helpdesk & Live Chat for Shopify

4.3(9 reviews)FreeLaunched Oct 2025

Built for ShopifyView on Shopify App Store

Category rank: #18 in Helpdesk
Price: Free plan
Listing audit: 94/100

MX: Helpdesk & Live Chat is a Shopify App Store app by Mirasvit Ecommerce Solutions, launched October 2025. With a rating of 4.3★ from 9 reviews, it currently ranks #18 in the Helpdesk category.

MX: Helpdesk & Live Chat is the #18 ranked Helpdesk app on Shopify, with a 4.3 average rating from 9 reviews, free to use, as of Oct 11, 2026.

AppRanks verdict

Generated from marketplace data as of Oct 11, 2026

MX: Helpdesk & Live Chat ranks #18 of 275 in Helpdesk on Shopify. It holds a 4.3★ average from 9 reviews on Shopify. It is free to use.

Pros

+Free plan available — no paid subscription needed to start

Cons

−Only 9 reviews — the average can still move with a few new ratings

About MX: Helpdesk & Live Chat

All-in-one inbox for email, live chat, and social messaging with automated support workflows.

How MX: Helpdesk & Live Chat works

Centralize all customer support in one inbox. Manage emails, live chat, Facebook, Instagram, and WhatsApp messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.

Screenshots

MX: Helpdesk & Live Chat primary marketing image — Helpdesk app on the Shopify App Store

MX: Helpdesk & Live Chat dashboard view — Helpdesk app on the Shopify App Store

MX: Helpdesk & Live Chat feature detail — Helpdesk app on the Shopify App Store

MX: Helpdesk & Live Chat settings interface — Helpdesk app on the Shopify App Store

MX: Helpdesk & Live Chat integration setup — Helpdesk app on the Shopify App Store

1 / 6

MX: Helpdesk & Live Chat mobile preview — Helpdesk app on the Shopify App Store

Key features

Unify all customer messages in one inbox and never miss a ticket
Keep work organized by creating custom ticket statuses and workflow rules.
Engage visitors with live chat and view ticket history to resolve issues fast.
View Shopify order details directly in tickets (number, date, total)
Get AI-powered suggestions for faster, smarter responses

Standardized capabilities

Normalized capabilities detected for this app, comparable across the marketplace.

common: — widely but not universally offered
differentiator: — rare and linked to better ratings

Agent AvatarCustomize your support experience with personalized agent avatars.common
AI ChatbotsUtilize AI chatbots to automate customer interactions and support.common
AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.common
Automated AssignmentAutomatically assign tasks or items to users based on set criteria.differentiator
Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.differentiator
Behavior TrackingAnalyze user behavior to improve engagement and retention.
Business Hours ManagementSet and manage your business operating hours effectively.common
Chat AssignmentAssign chats to specific team members for better management.common

Show all 29 capabilities

Chatbot IntegrationImplement chatbots to enhance customer service and engagement.common
Chat ButtonsAdd buttons to facilitate quick access to chat support.common
Chat FlowsCreate structured chat flows to guide conversations effectively.common
Email CommunicationUtilize email as a primary channel for customer communication.common
Email NotificationsSend timely notifications to customers via email for important updates.common
Emoji and Sticker SupportEnhance communication with emojis and stickers in chats.common
Escalation ManagementManage and prioritize customer issues through escalation processes.

Ratings and reviews

4.3

9 reviews on Shopify

Reviews for this app aren't archived by AppRanks yet — read them on Shopify.

Category rankings

A category rank is the app's position in Shopify's own category listing. Keyword ranks (search-result positions) are a separate measure.

Helpdesk
#18of 275Top 7%
Chat
#75of 1,041Top 8%

See 90-day rank history for each category

Track daily rank changes, category shifts, and position volatility.

Sign up to unlock

Featured placements

No featured placements on Shopify in the last 30 days.

Keyword rankings

MX: Helpdesk & Live Chat ranks for 36 keywords across Shopify App Store. Here are the top 3:

1.live chat helpdesk
Rank #8
2.helpdesk software
Rank #8
3.helpdesk
Rank #8

+33 more keywords — Sign up to unlock the full listSign up free

Competitors & alternatives

MX: Helpdesk & Live Chat doesn't have curated competitor matchups yet.Other tracked Helpdesk apps on Shopify:

SB: Helpdesk, Live Chat & FAQs

4.6(317)

Compare

Relocate+ Order Editing

5.0(42)

Compare

eDesk ‑ AI, Helpdesk & Chat

4.7(32)

Compare

Gladly: AI Customer Support

4.7(29)

Compare

Hosted Email

4.1(31)

Compare

Cavalry AI Customer Support

5.0(15)

Compare

Looking to switch from MX?

See MX's alternatives ranked by audit score, rating, and review velocity.

See alternatives

Where MX: Helpdesk & Live Chat stands in the Helpdesk category

MX: Helpdesk & Live Chat ranks #18 of 275 apps in the Helpdesk category, placing it in the top 7% of the listing.

Languages & integrations

Languages supported

EnglishGermanFrenchSpanishItalianPortuguese (Brazil)Portuguese (Portugal)PolishChinese (Simplified)Chinese (Traditional)CzechDutchDanishNorwegianTurkishKoreanIndonesianJapaneseThai

Integrates with

Shopify Admin

Support

Get help with MX: Helpdesk & Live Chat:

Email:contact@helpdeskmx.com

How does this listing score?

Get a free audit with 30+ checks on listing quality.

View full audit

Frequently asked questions

What is MX: Helpdesk & Live Chat?

MX: Helpdesk & Live Chat is a Shopify app by Mirasvit Ecommerce Solutions, listed in Helpdesk. It holds a 4.3-star average from 9 reviews on Shopify. It has been listed since 2025.

Is MX: Helpdesk & Live Chat free?

Yes. MX: Helpdesk & Live Chat is listed as free on Shopify.

Where does MX: Helpdesk & Live Chat rank on Shopify?

MX: Helpdesk & Live Chat ranks #18 of 275 apps in Helpdesk on Shopify.

Explore more on AppRanks

differentiator

File Upload SupportEasily upload images and photos for your products.common

Font and Color CustomizationCustomize the font style and color to match your brand identity.common

Custom GreetingsAdd personalized greetings to enhance user engagement on your site.common

Live Chat SupportEngage with support agents in real-time through live chat.differentiator

Multi-Language SupportOffer a multilingual experience for your customers.common

Quick RepliesProvide instant responses to common customer inquiries.common

Rule-Based TriggersImplement triggers based on defined rules for automated actions.common

Self-Service PortalAllow customers to manage their accounts and access resources independently.differentiator

Send TranscriptAutomatically send conversation transcripts to users after support interactions.common

Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.differentiator

Social Media ManagementManage and schedule posts across various social media platforms.common

Tagging SystemImplement a tagging system to enhance organization and searchability.common

Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.common

Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.common