| Metric | Gorgias: AI, Helpdesk & Chat | MX: Helpdesk & Live Chat |
|---|---|---|
| Rating | 4.3 ★ | ★ 4.4 ★ |
| Total reviews | ★ 635 | 7 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | — |
| Listed features | 5 | 5 |
| Featured placements | 2 | — |
| Review velocity (30d) | 8 new | — |
| Languages | 1 supported | 19 supported |
| Listed since | Mar 2017 | Oct 2025 |
MX: Helpdesk & Live Chat edges out Gorgias: AI, Helpdesk & Chat on rating (4.4★ vs 4.3★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Gorgias: AI, Helpdesk & Chat at Free trial available, MX: Helpdesk & Live Chat at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Gorgias: AI, Helpdesk & Chat has the larger user base (635 reviews vs 7), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. MX: Helpdesk & Live Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to MX: Helpdesk & Live Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — Gorgias: AI, Helpdesk & Chat's 635-review base may include the workflow context that matches your specific use case better than MX: Helpdesk & Live Chat's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Gorgias: AI, Helpdesk & Chat audit • MX: Helpdesk & Live Chat audit
| Last updated | — | — |
|---|
| Keyword | Gorgias | MX |
|---|---|---|
| helpdesk | #2 | #11 |
| help desk | #1 | #13 |
| helpdesk software | #3 | #19 |
| ai helpdesk software | #2 | #271 |
| ai helpdesk | #2 | #31 |
Not featured in any section recently.
| Signal | Gorgias | MX |
|---|---|---|
| Average rating | 4.3 ★ (635) | 4.4 ★ (7) |
| Rating distribution | 583% 44% 31% 22% 110% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +5 | — |
| Reviews · last 30 days | +8 | — |
| Reviews · last 90 days | +33 | — |
The new upgrade is terrible. I can't delete a ticket.
Both Gorgias: AI, Helpdesk & Chat and MX: Helpdesk & Live Chat offer paid plans only. Gorgias: AI, Helpdesk & Chat starts at Free trial available; MX: Helpdesk & Live Chat starts at Free. Compare the per-tier features in the Pricing section above before committing.
MX: Helpdesk & Live Chat has the higher average rating (4.4★ from 7 reviews) compared to Gorgias: AI, Helpdesk & Chat (4.3★ from 635 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Gorgias: AI, Helpdesk & Chat fits better if you prioritize broader integrations; MX: Helpdesk & Live Chat is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Gorgias: AI, Helpdesk & Chat has more onboarding documentation maturity (635 reviews vs 7), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Gorgias: AI, Helpdesk & Chat typically suits early-stage and growth-mode stores based on its review-base composition (635 reviews). MX: Helpdesk & Live Chat aligns more with early-stage and growth-mode stores (7 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Using Gorgias Helpdesk has help streamline our email and voice tickets. Launching the AI agent has been incredibly beneficial in automating tickets being creating and getting inquiries answered fast.
This app has been essential for our business. Ai Agent gets better with time and the overal experience for our customers to "self help" has freed up time for our CX staff to provide more attention on those enquiries that need it. highly recommened.
Muy contentos con Gorgias, con el soporte que nos dan ante cualquier duda y la ayuda al equipo de CEX en nuestro día a día
Have been using Gorgias for several years now for multiple brands and it had been great! I love the AI agent feature and it has helped us with a lot with productivity and efficiency.
No reviews yet.
Migration support varies by app and category. Gorgias: AI, Helpdesk & Chat and MX: Helpdesk & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from MX: Helpdesk & Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
