What is MX: Helpdesk & Live Chat's Shopify App Store audit score?

MX: Helpdesk & Live Chat scored 94/100 in the AppRanks listing audit — an excellent overall result. The score is the weighted average of 6 category checks: Title Optimization 100/100, Description & Content 100/100, Visual Assets 88/100, Categories & Discoverability 100/100, Technical & Support 79/100, Languages 92/100. Each category is scored against a fixed rubric that is identical for every app on the platform, so scores are directly comparable across Shopify listings.

What is MX: Helpdesk & Live Chat doing well?

MX: Helpdesk & Live Chat's strongest audit area is Title Optimization, scored at 100/100. Of the 4 checks AppRanks runs in this category, 4 pass cleanly, with the remainder in warning rather than failing state. This is the dimension a competing listing would need to match before MX: Helpdesk & Live Chat loses its current edge in this category.

What can MX: Helpdesk & Live Chat improve?

The weakest area in MX: Helpdesk & Live Chat's audit is Technical & Support, scored at 79/100. The category has no outright failures, but several checks land in warning state and could move the score up if addressed. Tightening this category is the highest-impact change available to the listing — its weight in the overall score makes it the lever most likely to move the headline number on the next refresh.

AppRanks

MX: Helpdesk & Live Chat Listing Audit — 94/100

Quick verdict

Generated from MX: Helpdesk & Live Chat's audit data

MX: Helpdesk & Live Chat scores 94/100 across 6 category checks, which places it in the upper tier of audited Shopify App Store listings. Strengths: title optimization at 100/100 and description & content at 100/100 carry the headline — both above the 94/100 overall. Watch-items: technical & support (79/100) and visual assets (88/100) drag the average down; lifting technical & support is the single largest available lever. Per-category breakdown below.

MX: Helpdesk & Live Chat

Independent listing audit — Shopify

94/100·grade A·★ 4.5 (9)·audited today·0 changes in 30d

View app

94/100

Grade A

Strong listing

Overall: 94/100
Grade: A
Last audit: today
Changes: 0 30d

This is an independent listing audit for MX: Helpdesk & Live Chat on Shopify. It scored 94/100 (grade A) on today's snapshot. Top strength: Categories & Discoverability at 100/100. Biggest gap: Technical & Support at 79/100. We re-audit every 24 hours from the canonical Shopify listing.

Section breakdown

Detailed checks & fixes

Title Length24/30 chars
Title Keywords4 keywords found
Brand Name PositionTitle starts with a brand name
Separator UsageUses separator to structure title

Introduction93/100 chars
Intro Keywords9 unique keywords
Description368/500 chars
Description Keywords36 unique keywords
Feature List5 features listed
Feature ClarityAll features within 80 char limit
SEO Description151/160 chars
Demo StoreDemo store URL provided

App IconApp icon is set
Screenshot Count5 screenshots
Hero VideoNo video content found
Screenshot Variety5 unique screenshots

Medium impact

Hero Video

Add a demo video to increase engagement — listings with videos get higher conversion rates.

Category Count2 categories
Category NamesAll categories have names
Feature Tags34 feature tags
Integrations1 integrations listed

Built for ShopifyBuilt for Shopify badge earned
Demo StoreDemo store URL provided
Privacy PolicyPrivacy policy link provided
FAQNo FAQ
DocumentationDocumentation link provided
TutorialNo tutorial or guide
Pricing PlansNo pricing plans listed

Low impact

FAQ

Add a FAQ to reduce support requests and help merchants self-serve.

Language Count19 languages supported
EnglishEnglish supported
SpanishSpanish supported
FrenchFrench supported
GermanGerman supported
PortuguesePortuguese not listed

Low impact

Portuguese

Adding Portuguese support would expand your reach to more merchants.

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Methodology

Six weighted areas, pass / warning / fail per check, tiers at 85 / 65. Full methodology · Glossary

Explore further

HistoryMX: Helpdesk & Live Chat changes0 updates in 30d BenchmarkTechnical & Support rankingWhere MX: Helpdesk & Live Chat sits AppsMX: Helpdesk & Live Chat overviewReviews · keywords BestTop Shopify appsBeyond MX: Helpdesk & Live Chat MethodologyHow we score6-area weighted rubric GlossaryAudit termsScore, tier, sections

Last updated: July 9, 2026