MX vs Relocate+ Order Editor
Side-by-side comparison · 24 data points
Relocate+ Order Editor
Use custom rules for self-serve order editing to addresses and products to reduce errors and returns
ShopifyFree plan available
At a glance
| Metric | MX: Helpdesk & Live Chat | Relocate+ Order Editor |
|---|---|---|
| Rating | 4.4 ★ | ★ 5.0 ★ |
| Total reviews | 7 | ★ 37 |
| Free plan | Yes | Yes |
| Pricing | Free | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | — | 2 tiers |
| Listed features | ★ 5 | 4 |
| Languages | 19 supported | 30 supported |
| Listed since | Oct 2025 | Apr 2021 |
AppRanks verdict
Generated from live data on this pageBased on the data on this page, Relocate+ Order Editor is the stronger choice for most Shopify App Store merchants — 5.0★ vs MX: Helpdesk & Live Chat's 4.4★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: MX: Helpdesk & Live Chat at Free, Relocate+ Order Editor at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Relocate+ Order Editor; mid-market and enterprise merchants with specific feature requirements should evaluate both — MX: Helpdesk & Live Chat's 7-review base may include the workflow context that matches your specific use case better than Relocate+ Order Editor's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: MX: Helpdesk & Live Chat audit • Relocate+ Order Editor audit
1. Listing metadata
Field-level data| MX | Relocate+ Order Editor | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
2. Pricing & plans
Listed prices · monthly · USDTier
MX
Relocate+ Order Editor
Free
—
Free
—
- Unlimited editing for unfulfilled orders
- Allow changes to shipping addresses
- Add/remove or edit products in orders
- Order cancellations
- Edit order notes and gift messages
Paid #1
—
Pro
9.99
- Everything in Free
- Add conditional editing rules
- Set time-based restrictions
- Control what items can be added/removed
- Limit edits to certain types of orders
- Charge for changes in shipping rates
- Customizable UI
3. Features
As listed by each developerMX
- Unify all customer messages in one inbox and never miss a ticket
- Keep work organized by creating custom ticket statuses and workflow rules.
- Engage visitors with live chat and view ticket history to resolve issues fast.
- View Shopify order details directly in tickets (number, date, total)
- Get AI-powered suggestions for faster, smarter responses
Relocate+ Order Editor
- Automate customer support with rule-based self-serve editing.
- Time-based restrictions for when the address editor is available.
- Customers can edit variants-only or add/remove products based on your rules
- Integrates with ShipStation, Recharge, and other leading platforms
4. Categories & rankings
Shared categories on the same row · in-category position inline5. Category features
Marketplace-curated features per categoryHelpdesk6 shared · 16 total
MX
- Help center
- Self-service
- Customer notifications
- Escalation
- Rule-based triggers
- Ticketing
- Chatbot
- Contact form
- Live chat
- Auto-assign
- Auto-reply
- Unified inbox
- —Order tracking
- —Response templates
- —Tagging
Relocate+ Order Editor
- Help center
- Self-service
- Customer notifications
- Escalation
- Rule-based triggers
- Ticketing
- —Chatbot
- —Contact form
- —Live chat
- —Auto-assign
- —Auto-reply
- —Unified inbox
- Order tracking
- Response templates
- Tagging
Chat0 shared · 21 total
MX
- Agent analytics
- AI chatbots
- Behavior tracking
- File upload
- Live chat
- Multi-language
- Social media
- FAQs
- Greetings
- Quick replies
- Send transcript
- Agent avatar
- Business hours
- Chat assignment
- Chat buttons
- Chat flows
- Chat window
- Color and font
- Emojis and stickers
- Tagging
- Welcome messages
Relocate+ Order Editor
- —Agent analytics
- —AI chatbots
- —Behavior tracking
- —File upload
- —Live chat
- —Multi-language
- —Social media
- —FAQs
- —Greetings
- —Quick replies
- —Send transcript
- —Agent avatar
- —Business hours
- —Chat assignment
- —Chat buttons
- —Chat flows
- —Chat window
- —Color and font
- —Emojis and stickers
- —Tagging
- —Welcome messages
Order editing0 shared · 12 total
MX
- —Address
- —Automated workflows
- —Cancellations
- —Custom attributes
- —Custom rules
- —Customer portal
- —Line items
- —Prices
- —Refunds
- —Shipping fees
- —Status updates
- —Tagging
Relocate+ Order Editor
- Address
- Automated workflows
- Cancellations
- Custom attributes
- Custom rules
- Customer portal
- Line items
- Prices
- Refunds
- Shipping fees
- Status updates
- Tagging
5. Search rankings
Top 5 keywords · shared rankings prioritized| Keyword | MX | Relocate+ Order Editor |
|---|---|---|
| helpdesk | #11 | #351 |
| help center | #77 | #711 |
| customer support | #228 | #152 |
7. Activity in the last 90 days
Tracked changes · pricing, features, copy, screenshotsMX · 1 changes
- Apr 12descriptionListing copy updated
Relocate+ Order Editor · 0 changes
No tracked changes.
9. App details
Long-form description · keyword frequencyMX
Centralize all customer support in one inbox. Manage emails, live chat, Facebook, Instagram, and WhatsApp messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.
Top keywords
- order2×3.85%
- tickets2×3.85%
Relocate+ Order Editor
Let customers make changes to shipping addresses and rates, add/remove products, edit order notes or gift messages, and cancel orders without contacting support. Create conditional rules to control what can be changed and when. Easily allow customers to update product variant options, pay for new items, taxes, or differences in shipping. Reduce returns and increase satisfaction with convenient order editing via the thank you and order status pages, order confirmation emails, and store accounts.
Top keywords
- order4×5.33%
- customers2×2.67%
- shipping2×2.67%
Frequently asked
Common questions about this comparisonIs MX: Helpdesk & Live Chat or Relocate+ Order Editor cheaper?
Both MX: Helpdesk & Live Chat and Relocate+ Order Editor offer paid plans only. MX: Helpdesk & Live Chat starts at Free; Relocate+ Order Editor starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Which has better reviews, MX: Helpdesk & Live Chat or Relocate+ Order Editor?
Relocate+ Order Editor has the higher average rating (5.0★ from 37 reviews) compared to MX: Helpdesk & Live Chat (4.4★ from 7 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Should I choose MX: Helpdesk & Live Chat or Relocate+ Order Editor?
It depends on what you're optimizing for. MX: Helpdesk & Live Chat fits better if you prioritize broader integrations; Relocate+ Order Editor is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Which is faster to set up, MX: Helpdesk & Live Chat or Relocate+ Order Editor?
Both apps are one-click installs from the Shopify App Store marketplace. Relocate+ Order Editor has more onboarding documentation maturity (37 reviews vs 7), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Which works better for small vs large Shopify App Store stores?
MX: Helpdesk & Live Chat typically suits early-stage and growth-mode stores based on its review-base composition (7 reviews). Relocate+ Order Editor aligns more with early-stage and growth-mode stores (37 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Can I migrate data between MX: Helpdesk & Live Chat and Relocate+ Order Editor?
Migration support varies by app and category. MX: Helpdesk & Live Chat and Relocate+ Order Editor both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from MX: Helpdesk & Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
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